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June 2023 by SEF
The three staff members that were working today were incredibly patient with a particularly difficult customer who did not understand the limitations of the return period. They helped explain to her the policy, the option that she had (store credit), and the mechanics of their POS system that would not take the return outside of the return period. They were also very friendly and offered assistance to me multiple times. This store is very very lucky to have this quality of employees.
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March 2023 by Wendy Washington
Staff was very helpful in helping me find hair products. And YES they carry ethnic hair products...Kudos
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March 2023 by Nelson Mitchell
The hours posted is not the hours they are actually open so it’s frustrating when you plan to run errands and it’s closed (when it isn’t supposed to be). There is no sign or anything just a locked door and the staff in there laughing. Someone needs to open another Sally’s. The staff has never been very polite here either.
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February 2023 by Danielle Little
I find the staff friendly and well informed to give advice on choosing products and usage. The selection of products (hair color options, for example) is pretty good as well. I have found almost everything I need here...with the exception of one shade of color I was looking for (but they had my brand).
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February 2023 by Sarah Bridges
I love the Strawberry leopard temp hair dye line. It hardly bleeds after the first rinse. However this time I wanted to go very bright blue and I bought In Sky Blue semi permanent dye, I even found a matching nail polish. Loved the color but not as mess free on the pillowcase as strawberry leopard. The only thing I hate about going into the store is, I can't leave without spending at least $50.
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February 2023 by Tiffany Dezotell
called today and to see if this store had braiding hair and they did but i live an hour away so something happened ig where the store needed to close bc low staff so the person who answered when i called, called me back to let me know they were staying open for me and for an unorganized person who is almost never prepared, this yes made my whole BHM and day to say the least. Thank you for your kindness and someone get this kid a raise!!!!
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February 2023 by Giovanni M.
They've got new staff and are always so friendly and look amazing! ;) offering more products! They have been closing early due to low staff but there's always Sallybeauty.com
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November 2022 by Misty Bellew
They always have exactly what we need. Went there to get shampoo for our daughter's chlorine ruined hair and the sales ladies knew exactly what we needed and it worked great!
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November 2022 by Molly Mitchell
This place is always a joke. Dirty, rude staff and never open when they the website says they are open. Anyone want to open a new Sally’s somewhere???
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October 2022 by Melissa Riley
Love Sally's but have never written a review bc I've never been super impressed with the customer service.... today I was beyond impressed with Gracie & Ryleigh!They also have a new feature that allows you to speak with a cosmetologist who can help guide you to the correct product!THANKS SO MUCH!?
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September 2022 by Taylor McMann-Bathalon
The woman working convinced me I needed different products than I did and “color matched” hair dye. My hair is now permanently BLACK and looks horrendous. Never assume they have any idea what they are doing
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August 2022 by Valerie W
People are always helpful. All your necessities and some pampering extras too. I miss having one in St. Albans, Vermont.
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August 2022 by Valerie Walden
People are always helpful. All your necessities and some pampering extras too. I miss having one in St. Albans, Vermont.
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March 2022 by Hae ji Yoon
WORST PEOPLE AND OWNER EVER. Google literally says it close at 8, and we made a trip all the way to get here, and we got there at 7:01. Whoever was worked there said they can’t help me because they close at 7 and they don’t care what the google says because she don’t do google! WORST CUSTOMER SERVICE. DONT GO THERE BECAUSE THEY WILL CHANGE RULES AS THEY WISH WHEN EVER THEY WANT TO.
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February 2022 by Michelle K.
Drove over an hour to buy supplies for a wedding that I have tomorrow-they closed "due to weather". Are you kidding me? I have been a customer for more than two DECADES at this location, being an owner of four different salons. Two employees standing right in the window couldn't even be bothered to come to the door to see how they could possibly be of help. Not cool. Not cool at all. Additionally, in the beginning of the pandemic they had a manager who didn't ever wear a mask (total turnoff), as well as all of the employees. I will absolutely make it a point to not support this location.
