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January 2024 by Brittany Blazey
I used Runway Auto recently for a repair to my Mazda CX-30 which unfortunately got hit and run in Burlington. I reached out to Rosann and immediately knew that I was in good hands. Although I was nervous throughout the process, she put me at ease. Rosann is professional, kind, and personable. She stayed in touch throughout the entire process to keep me updated and worked with my insurance/rental car company to get the job done relatively stress-free. I recommend Rosann and Runway Auto for body work and car repairs. They clearly have a talented and trustworthy team. I will use Runway Auto again for any future needs!
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December 2023 by Jennifer Hadley
Runway Auto did a great job for me! They were incredibly helpful every step of the way, and took time to answer one of my questions to make sure I was absolutely clear about all the details. Only every business was so well run!
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November 2023 by Angela Zaikowski
Runway Auto and Crew (Rosann, Joe, Steve, and all the amazing techs) have repaired two of my vehicles. One sustained significant front-end damage from a vehicle vs. deer on the interstate collision and the other was deep gouges from nose to tail of a new vehicle. In both instances Runway Auto was professional, worked with my insurance company, and kept me apprised of the status of repairs. They were even awesome enough to coordinate a car detailing after the vehicle was repaired but before pick-up. Runway Auto will tell you what you need to know about your vehicle's repair and not what your insurance company wants them to tell you. They do a great job of educating their customers about required repairs, what insurance companies should be paying for, and ensuring that the vehicle is safe to drive after repairs. I would highly recommend Runway Auto to anyone needing a vehicle repair.Services: Auto body & trim repair
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September 2023 by John Moriarty
All the multi Star reviews are accurate of the service we have received from these fine people. No wonder they are so well thought of!!!! ??
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July 2023 by Amanda M.
The quality of the work was terrible. Rosanne seemed so nice and made scheduling convenient, and even helped schedule the rental car. I just needed a bumper replaced but they not only scratched up my car they messed up my trunk. It doesn't even look lined up right anymore but luckily it still opens and closes. They took off both covers to the wires for the back lights that are inside of the trunk but never bothered to put them back on, just threw them loose in the trunk. I did a survey for the insurance company telling them about it because I really was not happy and the insurance company was the reason i called this place to begin with. After i did the survey, Rosann called and left me a message saying they never went in my trunk. She shouldve talked to the people who worked on it before basically calling me a liar because they most definitely took those pieces off and didn't put them back. I had moved stuff out of my trunk so it wouldn't be in their way and both of those covers were attached when i left my car there. I sent her a email with pics to show her what i was talking about but got zero response to my email. Id strongly recommend going somewhere else. I let the good customer service convince me to trust these people but the work was terrible. Very unacceptable to give someone back their car like this. I wasnt even asking them to fix it although they should have to, but i need my car to get to and from work. Really, i just wanted them to know so they are more careful with other people's cars instead she calls and says they weren't in my trunk. Those piece's didn't come off by themselves and the garbage bags i had in my trunk didn't just magically move to the back seat. Be Careful going here. Id recommend making a video of your car before dropping it off so if u get your car back like i did you have before and after photos. Very disappointing and a waste of the insurance company's money. I have a video that i took when i picked up my car and was still in their parking lot that shows the trunk and scratches but I didn't open the trunk to see inside until i got home and went to put my stuff back in the trunk. All photos/videos were taken the same day i got my car back. I wish id done a video before dropping it off. They were careless and the light scratches on top look like they put tools or something on the car while working on it and they scratched it. Scratches are not deep. My cars not perfect so im not bothering with scratches but its the point. Theres scratches on my "new" bumper too. I really wish i had not gone here. Do yourself a favor and go anywhere else. If you do go here take a video of your entire car before dropping it off so they cant call you a liar.
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June 2023 by anthony bernardoni
I just got my car back after them having it for a month. Considering all the extra stuff added to the original estimate they had to fix, and adding on long waits for parts, I’m surprised it didn’t take longer . They did a fantastic job, especially compared to the last place on Shelburne road I went to, that did terrible work. Like comparing a novice teenager to a tradesman. They contacted me once a week with updates , worked hard to get everything included with the insurance company. Along with a top notch customer service experience. As long as I live in Vermont, I’m never gonna go to another place for bodywork.
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November 2022 by Kat Centerbar
Poor communication. Corrine is very knowledgeable but extremely busy and seems overworked. Please get that woman an assistant! She deserves it!
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July 2022 by Caroline Matte
Trustworthy, professional, and thorough in their work. They take your safety very seriously and aren't afraid to push back on car insurance companies when it's warranted.
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May 2022 by Kathryn Asch
I had a fantastic experience with Runway Auto. They were prompt in responding to me and got me in that day. My car was fixed and like new quicker than I could expect and their customer service was fantastic. Corrine provided incredible service and helped me with every step of the process. Thank you!
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May 2022 by Nicholas Martin
Runway Auto is the best, PERIOD! No one ever wants to use a body repair shop (since this likely means you were in an accident) but it's SO important to choose the correct one when you need to. Runway is the first repair business I know of who doesn't try to cheap out on the repairs by trying to reuse damaged parts. Their motto is to "get your vehicle back into pre-accident condition" and you can't do that with a bunch of USED PARTS & BONDO! They did such a nice job on our vehicle and they even fixed my boss's Range Rover after it was hit by a plow truck. Runway Auto is the only repair shop you should ever consider.Service: Body & Trim
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April 2022 by Catherine Moller
Few things will throw your day off like your car being damaged. When someone backed into my car and damaged the front-end I avoided taking it for repairs since it was able to be driven. I didn’t want to deal with the frustration of coordinating a rental and talking with insurance companies. That is why I’m so thankful for Runway Auto. From the moment I first contacted Runway Auto it was an easy process. The entire experience was centered around me and what I needed to minimize the impact to my life. When I dropped off my car a rental car was waiting for me. I was kept in the loop about the status of repairs. When I arrived to get my repaired vehicle, I was walked through the paperwork so I understood what was happening behind the scenes as the shop and the insurance company discussed repair needs. The whole process was easy and dare I say enjoyable. While I don’t want to have to use Runway Auto again – I certainly won’t hesitate when it becomes necessary. I always refer all auto collision repair work with Runway Auto.
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March 2022 by Demi S.
I needed my truck door either fixed or replaced. I needed help asap as my family was getting ready to move to another state in less than one month and we needed to be able to drive the truck for the move. I called so many shops in chittenden county and basically begged for help. They all were booked up months in advance and turned me away. I called runway and explained my situation and they were so helpful and responsive. They took my truck and had the door replaced in less than a week. They were very professional and kind. I'm so grateful for their help and would recommend the shop to any friends or family! The truck was returned in perfect condition.
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February 2022 by VICCI LETOURNEAU
So very helpful. My car was hit from behind and I had no idea of how the process worked with another persons insurance. They talked me through each step, arranged for a rental and dealt with all the third party participants. They knew all the steps that needed to be done. Very helpful and knowledgeable and friendly. I will definitely use them again if I ever need the same type of service.Services: Painting
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August 2021 by Clementine quarantine
They said they did repairs an charged for time when they didn't even touch the parts because they were broken and still broken in the same spot as when it went in to them. And this was after the vehicle was there a month also
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August 2021 by Mary McMahon
Thorough and efficient.
