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March 2024 by travis salls
The counter person, (John) likes to steal orders from Doordash drivers.
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March 2024 by Zach Kirby
Told me to sign up online then used that as an excuse to refuse a refund. Sketchy company, very greedy. Will never use them again.
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March 2024 by John O'Rourke (jpo)
Nightmare trying to cancel to membership. Moved away and now I have to send a certified letter. Really? Customer service leaves a very bad taste. Makes me not recommend PF to anyone. Just know that before you join.
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October 2023 by Corry G
I used this facility on 9/21/23. Traveling a lot I’ve become accustomed to planet fitness being a clien place I can work out and shower. I was beyond disappointed at how dirty this place is. The floors in the women’s locker room looked like they hadn’t been mopped in over a month with all the corners and edges full of grime. The shower curtain had mildew and mold all up and down the creases. Other locations have staff going around cleaning machines. This location had three guys hanging out at the desk chatting. The location has the potential to be a nice little gym, but unless they do some cleaning they’ll never get there.
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October 2023 by Leslee Cothran
Great equipment, lots to do, clean. I use PFs all over the country. Love them.
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September 2023 by Marty C.
Issue with employee named Ged, from the South Burlington location, who is filling in for the Essex Junction location: This all started when I tried to use my black card membership to use one of the massage chairs. The chairs didn't work after I set up an appointment with it through the kiosk. There was no staff to be found anywhere throughout the 45 minutes that I was there until the very end. Finally I found someone who worked there - a staff member named Ged who was filling in from South Burlington - he had a dog with him. From the very start had an attitude like he didn't want to be there. Kept swearing repeatedly about issues with the system. He said that he was filling in for the assistant manager that's been out for a couple weeks and that he had seven trespasses that night. I sympathized with him saying that it sounds like a rough night. I asked him if I could speak to the manager. At this point I had no serious issue with him I just wanted to find out what was going on with the system. He took his hat off and brought it to my face pointing to his name. He asked "didn't you listen, I'm the manager". At this point I walked away and I was done with the conversation but he yelled out at me "I can just cancel your membership". I was in the changing room and a few seconds later he followed me in there and then told me he canceled my membership.I reported this over the phone already but I saw a Google review regarding an employee in the South Burlington planet fitness location and sounded exactly like the guy I had an issue with as well. I never had an issue with anyone in the months that I've been going to the gym. This was a very inexcusable experience and I want to continue going to the gym but I fear that if I return to that location he will do something drastic like call the cops or something even though my gym membership currently says active. I want to make sure this never happens to anyone else again.
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September 2023 by Haley Mansell
For my first visit in this state, not too shabby. Closing training procedures for staff could maybe use a brush up though. I have only seen today, too. Very nice over all and felt like my home gym. Something for everyone. In a very convenient location for me too. Maybe relocate to Dorset St in the far future?
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August 2023 by Chris Ward I
There's an employee that lives outside the door and his white Volvo door is wide open hood up, and when hes not in the volvo, his dog and him is inside at the counter. Dogs is like tied up dog bowls around. Very surprising for a fit planet fitness.
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August 2023 by Chris W.
Every time I go to the gym. There's a guy in a white Volvo. With a dog tied up to his bumper doors opened. And hes their main employee. He lives in a parking lot. God dog bowls, all kinds of stuff behind the counter and front of his car. The car is literally parked on the right of the door right out front
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August 2023 by Clayton Sinclair
Can always get a nice workout there at the South Burlington one.Never over crowded
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July 2023 by Serena Crockett
This planet fit has a steady flow of people working out, it’s always clean and the staff is always friendly
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June 2023 by Tor Johnson
The tiniest planet fitness I've ever been to. Very cramped. Not enough machines.
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April 2023 by Stevie J.
If you're looking for a clean, bright, airy fitness center with up-to-date equipment, reliable wi-fi and a helpful staff -- then this place is NOT for you. You may be thinking this is what one should expect to experience at a low budget fitness center. Not true. I've been to several Planet Fitness locations that I'd recommend unconditionally. Not this place, though. It's just meh, at best.
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February 2023 by Salena Claire
One of the best gyms to get a membership with. They're cheaper than the local gyms and offer a lot of perks with it too. They have a lot of cardio equipment and machines to work on muscles on top of their selection of weights. It can get busy, but everyone including the guests are super friendly. My only downside is no Stair Master machine but it's a personal preference.
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February 2023 by empress
For the most part working out there was fine. Until one of their employees called me racial slurs and a female dog for assuming I was talking to my friend about him. That was very inappropriate, discriminating, and childish. We exchanged some words because of the racial slurs that was thrown at me. A friend of mine that also worked there later told me that that particular worker send his apologies regarding what happened so I did not think about reporting the issue. The very next morning I checked my email and it said that he had canceled my membership. At that moment I called PF and they told me to give a call to the Essex PF to talk to the manager. I explained everything to him and he said he would get back to me in a couple of days which never happened. So I am very disappointed this is happening in 2023 and that no one considered taking this issue serious.
