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November 2023 by Marjorie Owen
I had a great experience with Pete’s! They got me into a beautiful brand new 2023 NuCamp T@G, and were very helpful with explaining how everything works. I’ve never owned a camper before so this was awesome! Thanks Ken!!
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November 2023 by Derek Lyman
Had a great experience picking up our new Sunset Trail. The team discovered an issue with the unit one day before I took delivery, reached out to me immediately, and found a replacement unit within days to make it right. Went above and beyond to make the deal work to my satisfaction. Would definitely recommend the Pete's team to family and friends.
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November 2023 by Betty Baker
We were visiting VT when our refrigerator in our new Grand Design fifth wheel decided to stop working. We could not find anyone to help as everyone was backed up for months. After several conversations with Grand Design, they worked with Allen at Pete’s to get it replaced in time for us to head to our next destination on time! Mac Kennedy, our advisor, even worked with us to fix a few other minor items & a recall. Our tech was Derrick. Everyone was very helpful & worked with us to make sure we were happy with the service. I can’t thank the team enough for saving us in a stressful situation!
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November 2023 by Dan Chase
I bought a very gently and minimally used 2019 Jayco Greyhawk from Petes RV. We took delivery and took the RV for a weekend expedition and found 4 items that were not functioning correctly. The radio went into scan mode every time we hit the volume button, the Bluetooth microphone as not working, the Black water sensor was always reading 2/3 full (after repeated attempts to fill/empty the tank) and a curtain that separates the driver compartment from the main cabin was missing. Everything else was mint! During our weekend of using the RV I contacted Pete's and notified them of the issues. They scheduled an appointment and in about a week's time had 3 of the 4 issues resolved. The only issue they didn't resolve is the missing curtain. They said it was not included as it has always been missing. That is very likely because we looked at many campers and I'm not surprised nor disappointed with their response. I have heard and read others comments about Pete's not following through with fixing items found to be lacking, but that is not my experience. I promised them I would write this review because I was very happy with their sales and service teams. Thank you Pete's RV! I am looking forward to many years of use, adventures and super life experiences!
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October 2023 by Edwin S.
I've been ghosted on an online dating site before, but never by an RV dealership. Well, until now. I inquired about a specific unit they advertised for sale, then noticed the ad was posted in 2021. It's October 2023 currently. The salesman told me they still had the unit, but also mentioned they had taken in several newer units I could buy for the same price. I declined the other units and stayed focused on what I called them about. The salesman was going to take new pictures and set up an appointment to see what I called about, but ghosted me instead. Thanks Pete's! I won't forget the experience, and I'm going to share it with everyone I can. I also took screenshots of the ax to verify the dates I mentioned.
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September 2023 by Joni Gaines
Omg ? what a sad day to say how unhappy ☹️ I am of this company.They do not follow through on issues that they promise to take care of. Especially on a brand new RV. Everything you point out to be done and it arrives undone. Then wen you go to operate these issues and it’s undone ur the blame!!!!!☹️I would never recommend this company to anyone. Customer service sucksPetes RV is at the bottom of the list.J.A brand new Airstream and cabinets coming apart, lock doors don’t close or lock. And most of all the retractable awning has a problem coming out and going back in. They refuse to help with anything to be resolved. The worst dealership I’ve ever dealt with. Run the other way … if ur looking for an RV…
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September 2023 by Robert St Don
I was driving by saw Rv sign No money down so stopped in spoke with Cody he was pleasant an told me everything I wanted to know about the deal nice place Nice RVs campers good price on older model 30.000 affordable just need a truck then they will deliver too cheap way to live I want one someday ?
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September 2023 by Lee Romano
We had an issue with our brake controller while approaching Burlington. We called Pete’s RV to see if they might be able to look at the controller. Mac and Chris could not have been more helpful. They are a very busy operation and they took the time to diagnose the issue and get us back on the road. We were very impressed with how they fit us in and cannot say enough about the entire experience. The dealership obviously excels at what they do. Lee Romano
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September 2023 by Colleen Jones
What a horrible dealership. Go somewhere else to get a used camper. We started home from Pete's and one of the tires blew. This took out the tire, fender, put a hole in the floor of the camper, and dented the camper. Astounding since every buyer has to pay $500.00 for a safety inspection. A stranger helped us get the spare on. It didn't have enough air. Once all this was done, we went by the ferry and not 20 miles and a second tire blew. Now there are 2 state troopers helping us find a place off the road. Both Rich and myself are now calling Pete's with no help. Always put on hold. One particular response from Kyle Williams was "whatever" then put us on hold. He is the one who takes your money. Finally in service we were given the instructions to call a tire repair company and the dealership will cover the bill. Warren Tire was wonderful . Four new tires were placed. Of course this has now been hours and we were hours still from home. The second blow out also took out flooring and when replacing the tires we were told a 3rd tire was going to blow. This was the tire the service department had used chalk on to show where the belts were broken. When all said and done, we decided we didn't want the camper. Not even 12 hrs after getting it. Was told by the service department to find a parking lot and leave the camper and they will pick it up. Left it at Big Earls restaurant. Took pictures of having to crank down the gears because the battery they said was good had died. $500.00 for this SAFETY INSPECTION. DON'T GO THERE.
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September 2023 by E Kass
I am very impressed with the customer service I received at Pete’s. Everyone was friendly and helpful. When Thor delayed sending a part and we had to reschedule the repair, they were able to accommodate me with the reschedule very quickly. Since I live in my RV, I was worried about where to stay if the work couldn’t be completed in 1 day. They allowed me to stay on the lot and offered water and electric hook up and even had a loaner car available so I could run some errands! Prices are high, but you get what you pay for. Thank you Chris and Mak!
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September 2023 by David Martin
Worst experiences I've ever had with a dealer. A year ago tried to buy from them and didn't work out. Against my better judgment went back to them last week and bought a cheap used second camper. Was told the roof had been repaired. Paid $500 for a safety inspection and they through in a $250 spot seal on the roof. Arrive to pick it up and they had prepped the wrong canper so had to wait 2 hours while they prepped the one we bought. Took it out this weekend and full of water. The roof is actually sagging and nothing was said when they did the safety inspection. Water was running out of the lights and a/c unit. Real safe. They did try to con me Into new tires though
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September 2023 by John Duprey
Honestly, I'm a little frustrated. If the camper we bought wasn't exactly what we were looking for, we wouldn't have bought it from them. Yes, it's used, so no, I don't expect perfection, how ever, they charge a $500 fee to make sure all the appliances and everything worked as it should. We'll our first weekend out, we found the Grey water tank was more than clogged. We tried to flush it through the flush port and found out there's a busted pipe somewhere because, in a matter of only seconds, my bathroom was flooded. Then we found out the water heater doesn't work. I reached out to the sales rep and was completely ignored. Also, the rails for the slide out outside kitchen were busted.
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August 2023 by Nate R.
No communication. It all started from the very first appointment. They brought the wrong unit from another location. Tried to force a loan on us. Would not listen to what we wanted. I had to force a sale out of them. When we went back for our walk through at 11:30 am, the delayed us until 2pm. Waited in their crappy waiting area with guess what.... no communication. I had to ask multiple times what the deal was... Walked outside, saw our slide out jammed up against the garage door opening. They never cleaned the unit, wash windows etc.... This delayed us even more of course. We spent all day there, found numerous issues. They suck. They really need some leadership injected into that store. At the very least, take some customer service classes or something. I work in the car business and would be absolutely horrified to wear a yellow shirt and represent this dump! Pete's, you suck, you know you suck and you are criminals. I will never come back, and I have been telling everyone that I know that camps and everyone at our campground to stay away! Fortunately, it has been relatively easy to spread the word, because any local people that have had the glorious opportunity to work with you already know how bad you are! Thank for a horrible experience and good luck continuing to give people the crappiest service in VT. Go to Mekkelesen RV, Camping World or RV One before wasting your time with these people.
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July 2023 by Bill Johnson
Great service on our Airstream! Mak was able to work us in with little warning as we are on the road and needed immediate warranty repair work. Ron may be the the most knowledgeable Airstream tech that we have ever met. Great customer service all around.
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July 2023 by Mike Dunkley
Pete’s RV is a great place to buy your next RV. They have the best team at their Vermont dealership. Everyone is very helpful and accommodating. I would like to give a HUGE shout out to our sales person Cam!!! You deserve a 10 out of 10!!! He is very helpful throughout the entire process. He is very knowledgeable about the units we were interested in. He was never pushy or rushing us to make a decision like the other dealership we went to. Thank you to Cam and Pete’s RV! We highly recommend you go to Pete’s RV!!!
