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October 2023 by Lori E.
Petco online ordering and canceling orders is not good. Customer service is worse. Shop elsewhere.
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June 2023 by Meaghan P.
Petco in natick Massachusetts was a great store I don't understand why they closed the natick location.
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May 2023 by Avalon G.
Don't know why they don't answer the phone during business hours?? My last experience here I called customer service to complain about the very condescending manager Ash (or Ashley? As I've gathered from another review) They don't carry much for reptiles and I remember their freezer mice making me think that is not hygienic to touch that.
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May 2023 by rebecca robbins bushway
The trainer is great, but the in-store training area is less than ideal.
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May 2023 by Rebecca K.
literally waited for 15 mins with a worker helping a customer, she walks off and never came back to help my family and I then proceeded to say they couldn't help cause they closed!!!!
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April 2023 by Lillian S.
I got my leopard gecko from these guys 3 years ago, I haven't had a problem at all until today, back when I got my gecko Shiloh we were informed that they have a vet clinic in the store. I called today and asked about the vet clinic to get both my geckos in for an appointment, and the lady who answered the phone sounded very condescending when I asked about their vet's services for Geckos. She informed me that they offer NO service for any animal, even though on the website it says book a vet appointment. I said thank you and hung up, me and my family go in often and now will no longer bring our money here.
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January 2023 by Ellie Dombrowski
Very nice trainers and great with scheduling. Not too expensive either.
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January 2023 by Jessie M.
I'm a 5-star person. I like to leave positive reviews, even when the service is so-so, because I believe people are doing the best they can and it's important that we boost each other up. But wow, I have got to say, this particular store really stinks. Every time we've been there, the service has been awful. Recently, we went to return a bag of moldy cat food and the manager (Ashley) flat-out refused, saying their policy was 30 days - no exceptions - even if it was within the expiration window. We called Petco when we got home to confirm this. Their customer service was super kind. They understood, looked up our order, confirmed we had bought it, that it was within the expiration date window, and shipped us a new bag right away. Pretty simple...Petco as a brand is fine. This store is worse than covid.
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October 2022 by Sue R.
Cassie Jo (4 months old Havapoo, 3.8#s) just had her first grooming with Mariann K. and I am beyond impressed and happy!! She was so gentle and nurturing with Cassie (who was very scared at first!!). I highly recommend Mariann! The cut was great but Mariann's patience sealed the deal!! Thank you!!
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April 2022 by Lynn S.
Horrible, unprofessional grooming service. We scheduled our dog for a bath, trim, and nail clip, fairly basic. We explained our dogs breed and asked for whatever the "professionals" believed would be the best service. 2 hours and $65 later we picked up a wet dog, with suds still in her fur, and nails that had not been trimmed. Instead of being apologetic and listening to the concerns we had both the grooming manager and grooming manager belittled us about the "proper care / treatments" for our pet and if we had paid more they would have done a better job. They offered no explanation other than that and we continued to state, "that is WHAT we asked for." After demanding and receiving a refund from the store manager he then followed me to the entrance of the store continuing to berate me, shouting at me "that's the proper care of your pet" as I exited the store. One week later our dog was at the vet's with an ear infection that the vet said was attributed to having water sprayed in her ear. After a $200 vet bill to treat her ear infection, I called asking for the store manager. He never called me back. I called again asking for the DM's number, it was refused to me. I called back 5 times over 9 months to get in contact with the DM and never got a call back. Horrible store. Horrible management and supervision!! Do not waste time or money in this place.
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February 2022 by Ellen Skapski
I bought some good catnip here. My cat loves it!
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December 2021 by Shain Quartz
Anna no longer works at this store and it's very noticeable. The fish tanks are in horrible shape with so many sick and dying fish. It's very irresponsible for this company to sell wild caught fish and just show them to die without Any treatment. I cane every day for a week and watched a pictus catfish get progressively worse. When the shipment first came in he was beat up and could have been saved if there was any intervention. I finally was going to take him home to treat his wounds and disease but he had died from the day before to the day I was going to take him home as I was getting everything ready for him. This store really needs somebody who can properly care for these animals. Buying admitting from this store in this state is asking for trouble.
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December 2021 by MARCY Soutiere
I go there for their great deals and all their great products! The guy in the aquatics department Ethan was super helpful and very kind.
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November 2021 by Heather Menard
Great place with a good variety of things for my dog. The fact that it is 2 stores down from my favorite craft store does not hurt either!! Pamper myself and my pooch in one trip!!!!
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October 2021 by Nyachido Madit
Every horrible things that has happened to me at PETCO: I went there to get some food for my hamster but there was none on the shelves OR in the back of the store. The man at the register said “What’s on the shelves is all we have”. And the rude staff doesn’t make it any better ?.I went there a couple of weeks ago to get a bird for my moms birthday. When I was looking at them this one blue bird start twitching and shaking all over the place. Never again. I am traumatized. Thanks PETCO.