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March 2024 by Sandra Delaney
Pleasant staff. Listened to my description of how I wanted dog’s hair cut and actually did it—first time ever on 6 years of getting my dog groomed. Kudos to this team!❤️
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October 2023 by Isidore Ducasse
They never answer the phone, and they’re never open anymore. They pretend to be, but no one is there.
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October 2023 by Lori E.
Petco online ordering and canceling orders is not good. Customer service is worse. Shop elsewhere.
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August 2023 by John wells
They do not have a cat groomer.
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August 2023 by Cindy Modiano
My pups hate getting their nails done yet they LOVE going to the groomers at Petco. The tails never stop wagging
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June 2023 by Meaghan P.
Petco in natick Massachusetts was a great store I don't understand why they closed the natick location.
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May 2023 by Avalon G.
Don't know why they don't answer the phone during business hours?? My last experience here I called customer service to complain about the very condescending manager Ash (or Ashley? As I've gathered from another review) They don't carry much for reptiles and I remember their freezer mice making me think that is not hygienic to touch that.
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May 2023 by Rebecca K.
literally waited for 15 mins with a worker helping a customer, she walks off and never came back to help my family and I then proceeded to say they couldn't help cause they closed!!!!
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April 2023 by Lillian S.
I got my leopard gecko from these guys 3 years ago, I haven't had a problem at all until today, back when I got my gecko Shiloh we were informed that they have a vet clinic in the store. I called today and asked about the vet clinic to get both my geckos in for an appointment, and the lady who answered the phone sounded very condescending when I asked about their vet's services for Geckos. She informed me that they offer NO service for any animal, even though on the website it says book a vet appointment. I said thank you and hung up, me and my family go in often and now will no longer bring our money here.
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April 2023 by Sue R.
Marianne K. Has done an excellent job with my puppy's cuts! She is very patient with a reluctant pup and took her time calming her down!! Thank you M!
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March 2023 by Bella M.
They had terrible customer service at the fish department. Completely disregarded that we were standing there waiting to get a fish. They helped everyone else except for us and then we asked for help and no one came. Would high recommend going to pet smart
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January 2023 by Melanie Rodrigue
Mariann is the best groomer I’ve ever been to. My dog is not always the nicest and she takes her time with him and always takes care of him. I appreciate the fact that she’s willing to spend extra time making sure he comes home perfect!! 100% recommend going to her if you want someone to do an awesome job and take the best care possible of your pup!
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January 2023 by Sophia Slen
DO NOT GO HERE! This place is horrible. Waste of time and money. Marianne especially. She picks and chooses the dogs she wants to take and will take up to 4 HOURS on a 9lb dog. She is the absolute worst. Don’t waste your time here. Go to a real groomer.
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January 2023 by Jessie M.
I'm a 5-star person. I like to leave positive reviews, even when the service is so-so, because I believe people are doing the best they can and it's important that we boost each other up. But wow, I have got to say, this particular store really stinks. Every time we've been there, the service has been awful. Recently, we went to return a bag of moldy cat food and the manager (Ashley) flat-out refused, saying their policy was 30 days - no exceptions - even if it was within the expiration window. We called Petco when we got home to confirm this. Their customer service was super kind. They understood, looked up our order, confirmed we had bought it, that it was within the expiration date window, and shipped us a new bag right away. Pretty simple...Petco as a brand is fine. This store is worse than covid.
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April 2022 by Lynn S.
Horrible, unprofessional grooming service. We scheduled our dog for a bath, trim, and nail clip, fairly basic. We explained our dogs breed and asked for whatever the "professionals" believed would be the best service. 2 hours and $65 later we picked up a wet dog, with suds still in her fur, and nails that had not been trimmed. Instead of being apologetic and listening to the concerns we had both the grooming manager and grooming manager belittled us about the "proper care / treatments" for our pet and if we had paid more they would have done a better job. They offered no explanation other than that and we continued to state, "that is WHAT we asked for." After demanding and receiving a refund from the store manager he then followed me to the entrance of the store continuing to berate me, shouting at me "that's the proper care of your pet" as I exited the store. One week later our dog was at the vet's with an ear infection that the vet said was attributed to having water sprayed in her ear. After a $200 vet bill to treat her ear infection, I called asking for the store manager. He never called me back. I called again asking for the DM's number, it was refused to me. I called back 5 times over 9 months to get in contact with the DM and never got a call back. Horrible store. Horrible management and supervision!! Do not waste time or money in this place.
