-
August 2023 by Michael S.
Ryan the manager at the self service checkout is a complete asshole. He has an incompetent and untrained staff who are incapable of delivering the very basics of customer service. One stands there doing absolutely nothing while viewing customers having issues with the self checkout. The other 2 brain dead elderly female zombies can't preform a task without the buddy system and lack the ability to look around and assist the customer. the third, maybe Ryan's "assistant " can't even be bothered to address a customer with any sort of explanation, apologies for a system failure or even a "sorry for the inconvenience ". Nothing. When Ryan was informed of all of this he said "get over yourself " and offered no explanation for the complete cluster fuck unfolding on his watch when he is no where to be found to even assist his untrained team. You Ryan, are completely responsible for all of this... not training your staff properly so they know how to professionally address a customer, not being present when your staff clearly doesn't know how to handle a new checkout system and not having the ability to show any accountability for their lack of training and ineptitude. Spend your money at Home Depot. This store is a complete mess
-
August 2023 by Laurie M.
Well let's start with a positive as everything is well I love Lowe's because it usually has everything. I need lots of things I don't need to dream about projects etc. . Went in today and noticed they only have self check out now. I'm certainly familiar and able to do this. But why am I doing it? I'm sick and tired of doing everybody's job for them. The prices don't reflect that I am doing their cashiers job. They still want to charge me for a paper bag. It's ridiculous. As I was checking myself out, there was at least three different people having issues as they had double wrong or didn't know the procedure. I don't get it. Customer service is no longer you have to talk to a machine. It's ridiculous not happy. I think it's time to go back to the small hardware store in town or somebody actually speaks to you.k
-
July 2023 by Rita D.
I needed help with tightening a hex clamp. The Lowe's South Burlington,Daryl, was very pleasant, and directed us to the proper place for our walker.
-
July 2022 by Mary Graham
Wonderful employees......
-
July 2022 by Li P.
I understand it's difficult to find mature, professional staff in little old Vermont, but the Lowe's employees seem to have the EQ of pre-pubescent children. And the website is a joke. I ordered $$$$ worth of items "in stock" with promise of delivery next week and was called a few hours later and told, "The manufacturer doesn't even make those models any more." THEN WHY TF ARE YOU TAKING MY FULL PAYMENT FOR THEM ON YOUR WEBSITE!?! 30 min of crappy, rude, hurried employee attitude later, I gave up. Cancelled the whole order and repurchased everything from Home Depot in Rutland. LOWES(T) = Save yourself the hassle and awful attitude and go somewhere else.
-
May 2022 by Andrea B.
My husband and I went to this store today to get some plants for deck pots. So many plants were dry and dying, even many that were inside under shade. This company is losing money with lack of care to this expensive product. I said to one of the women working among the plants that they needed to be watered. She responded that they had several people out and that watering was not her job. That job was for people in red vests. I saw two such people and neither of them was watering plants. It was hard to determine what one man was doing. another was stacking boxes on a high shelf. Tomorrow someone will be putting dead plants in a dumpster. How sad for the plants.....I am not sure that I will return to this store.
-
April 2022 by Joe Heim
this store is a huge disappointment. I just drove 2 hours to buy a product their website says they have over 20bof But when I get there they said they had absolutely none in stock In a very rude and very rude and unempathetic manner manner so I will just hop in my truck and drive the 2 hours back I came for total round trip of 4 hours to be told off by a Lowe's employee . I Own a large construction company and spend well over a $100000 a year sir at these home improvement centers one thing's for sure this place is not getting a dime of mine again I will bring all my business and and the business of all my subcontractors contractors to home depot. Congrats guys You're Business will not be missed And If my employee ever talked to one of my customers like that they would be fired on the spot no question.
-
March 2022 by Seth S.
These people refuse to answer phone calls. Every single time I've called I waited over 30 minutes until I was disconnected. LOWES is the bottom of the barrel for customer service!
-
September 2021 by Raymond L.
Bill in "Paints" was incredibly helpful and knowledgeable. None better! Lowes, Oneonta, NY
-
December 2020 by David C.
Went to this store this week for a washing machine. The person who waited on me raised his voice three times after I asked some questions. I guess he thought my questions were unnecessary or stupid, so he responded in a very peculiar way. I immediately walked away after the third time. Went to another store and bought the same machine from a sales person who knows something about how customers should be treated.
-
November 2020 by Wendy M.
Well, here is an update... after I was informed 5 months after placing my order with Lowe's that they indeed never placed the order with the manufacturer at all... K called me the next day to say they no longer even make the fence in that sand color... and would I mind white instead? I immediately asked for a refund. Of course we want the fence to match and we don't want white. Now into month six and after several more emails, I have finally gotten the refund in it's entirety for my poor dad who would never have been able to see this through. The ineptness of this company is mind boggling. I ended up going through a local company for dad's fence (FE Hart) which came to about $800 less than Lowe's. They make the fences up on site and the pieces just snap together for a nice sturdy fence (3 of us installed it in about 4.5 hours). The whole thing from start to finish took 2 weeks as opposed to 6 months with Lowe's (for a fence we never rec'd)! Charging for services and materials that you never deliver is fraudulent!
-
November 2020 by Fiona M.
I've been in a few times recently for a project, and was able to find exactly what I've needed thanks to the staff's help. Thanks so much to Andy in the paint department and Johannes(?) in customer service for your expertise and kindness!
-
October 2020 by Richard R.
Right up front, I have no particular problem with the store. Friendly sales staff, good inventory, etc. BUT, be wary of buying large equipment. I bought a John Deere riding mower June 2, 2020. Point of sales was great, promised delivery in 6 days, and delivered on schedule. On delivery found the battery was dead. A technician came to the house the next morning with a new batt and installed it, but the machine would not start. Turns out the fuel pump was broken. Couple of days later he came back and repaired that. From there things went well until one day the engine stalled and would not start again. Long story shorter, I eventually got it going again with much smoke, and repetition of the problem, so called for warranty service. It took three weeks for a pick up, and the driver had no idea why he was picking it up. Two days later I got a call from the store asking why they had the machine. I explained. Three weeks later the company had not picked up the machine. More than a week later they called and asked why they had the machine. It had been turned over with no paperwork! They located it based on the serial number. September 6 I sent an email to the store manager. That eventually led to an agreement that Lowes owed me a new machine. On September 22 I finally had the new machine delivered. Battery was dead but took a charge. The new machine even had some parts not included on the original, normal, regular parts. I might buy hardware from Lowes, but I will never make a major purchase that and do not advise you to either.
-
April 2020 by . ..
Had a super cranky employee get within six feet of me only to yell at me to get back, then she started talking to the CS rep I was already trying to speak with. I understand Covid-19 concerns, but she walked up TO ME and yelled at me. Buying my garden supplies elsewhere this year.
-
June 2019 by Kris D.
4 folks in lawn and garden area, sitting on their a$$sets another doing anything but talking to each other. I had time to review while waiting in the one open line! Register person was good, the other 3, terrible.
