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March 2024 by Thomas Kirk
Most friendly people I called to make an appointment and they were able to get me right in. Best experience I have had paying my taxes.
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March 2024 by Rebecca Hotaling
Highly recommend Liberty Tax. Ben in particular was phenomenal!
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March 2024 by Dedrick Casab
Mark Cassler amazing, quick
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March 2024 by Perspective K-9
Ben did such a great job explaining everything to me! Along with making sure I got the most out of my refund! Highly recommend! Will definitely be returning next year!☺️ Great for any small business owners needing help with taxes!
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October 2023 by Richard Langway
Very professional service Mark Cassler and Benjamin Shott mad this a very easy experience!! Thank you!!
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June 2023 by Jay N.
My wife and I connected with the franchise owner Mark in early 2021, to complete our taxes for the year 2020. While he was personable towards us, he was not particularly competent in his area of expertise. Long story short, later in the year we received correspondence from the IRS, alerting us that we were on the hook for an additional ~$1,000 as our return was filed improperly (due to the improper reporting of state unemployment compensation, emerging from the pandemic). I researched the issue, talked with the IRS, contacted the corporate and local office by phone and letter and insisted that they honor their guarantee and pay the penalty ("If there is an error in the preparation of your return that results in penalties and interest, we will reimburse you for the associated penalty and interest initially assessed."). They denied responsibility (though they were completely at fault) and put blame on opaque IRS guidelines. After a lot of back and forth, I decided to eat the cost, having recouped only a small fraction.Very disappointing: steer clear.
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June 2023 by Phoebe Irvine
I have been worried about several years of tax returns. Mark at Liberty Tax walked me through all my concerns and paperwork with patience and explanations. I would recommend Liberty Tax and will be returning there next year.
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April 2023 by nick donnelly
Ben has prepared my taxes over 5 years now and i have never once been disappointed- He is thorough, super easy to work with, and always finds me the maximum amount of deductions possible; he is a true maestro! I can proudly say that i appreciate Liberty Tax services.
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April 2023 by Ay lin
Mark is super helpful and nice. He make sure we are taken care off. Thank you for taking us in for our last minute tax filing.
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April 2023 by Hong Chau
Omg every1 here is fantastic. Will do business again plus i highly recommend getting ur taxes done here as they are very professional and always they give advices when we clearly didn’t even know about it . High 5??❤️thx u Mr LIVINGSTONE
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April 2023 by Jc M.
The franchise owner Mark in S Burlington, VT was Incredibly nasty and abusive towards me for no apparent reason. He used any excuse to pick a fight with me, an older female who was trying to be accommodating and polite. His extremely rude, impatient, over-the-top rageaholic behavior would call for his immediate ousting from any normal workplace environment. He gets away with it because he runs that dilapidated franchise location and has an enabling sidekick who handles most of the business they do get, which seems to be precious little, even on tax day.It appears that his tax knowledge is extremely limited and he thinks 'I don't know' answers are perfectly acceptable. If the return isn't completely easy for him he can't handle it. He instead will go about preparing the return KNOWING there could be a problem down the road by not trying to do things the RIGHT WAY. Then he gets frustrated and interrupts with nasty comments if you don't go along. I never argued with him but realized he was not equipped to manage my fairly basic return. When he sensed this he leaned forward from behind his desk, looked me straight in the eye and said 'I don't want your business' and ordered me out. He had a cruel, glassy eyed look about him that can only be conjured up from a place of hate. This irrational behavior came out of nowhere, which speaks to his total lack of self-control and awareness. Prior to this I continued to try to be nice because this kind of boorish behavior is simply not in my repertoire, but he wasn't having it. I would like to know though, who THE HELL this guy thinks he is. He claimed I was 'wasting his time' and he had '500 other returns' he had to do. Yeah right. Don't make me laugh. Of course everyone else was more important than me. That was a very important point for him to get across. For a decrepit old man with a very big mouth, I imagine he could get into some serious trouble if he tried to take his anger out on a real man, so instead he verbally attacked an unsuspecting female in an attempt to use her as his personal punching bag. I caution anybody - especially females - to steer clear of this truly horrible place. There are many kind and competent tax professionals in the area who care about doing right by their customers. Seek out a safe one to work with.
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April 2023 by Charles Duvic
Gone are the days of me struggling to do my own returns and then keeping my fingers crossed hoping that I had done it correctly. Ben was very courteous and professional! He suggested ways I could reduce my Federal payment and, lo and behold, I wound up getting money back instead of owing! I confidently recommend the S. Burlington, VT office of Liberty Tax for your tax needs.
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April 2023 by Mohammad Jumadin
Great experience of doing my tax return here and wonderful customer service I recommend you to use Liberty tax services
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April 2023 by Savanna Phillips
Benjamin was super friendly and judgment free. Very quick and reasonably priced.
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March 2023 by Ysabel Trujillo
The best place to have your taxes done. Mark and Ben are fantastic. They did my complicated return and explained it to me so that I could understand it. This place is a great value and I highly recommend going to Liberty Tax in South Burlington
