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April 2024 by Emily Burdick
I'm a regular at the salon. Christina and Elizabeth are great! I had appointment this morning with Christina, she does an amazing job as always! However, there were 2 additional stylists in the salon with Christina. One stylist was doing toner on a client and the other stylist, she had green hair I believe, was sitting in a chair on her phone doing absolutely nothing. 3 additional people came in looking for hair products and asked the stylist sitting in a chair if she was free to help them and she told them no. The girl didn't even get out of her chair to help them! The whole time I was there for my appointment, the girl didn't move from that chair! What is she even doing there?! Everyone I've ever worked with at the salon has been super nice and helpful, but this girl just didn't seem to want to be there.
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March 2024 by Sue Y.
Recently moved to the area. This salon has an absolutely amazing staff. All so helpful & nice. Knew exactly what I was looking for, got me the styling product I needed for my new cut! I definitely will be returning! Thank JCPenney Salon!
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February 2024 by MC Shadowcat24
It was pretty good & the people there were nice~ I got my head completely shaved but that's what I asked for so I'm not disappointed!
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October 2023 by Sarah Marie
First time- I was in desperate need for a haircut. Service was exceptional. Ask for alicia!
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October 2023 by Gina Franzoni
Now that I’m finished crying, I will post a review. Just got a horrible haircut. I asked for 1 inch to be taken off, and at least 4 inches were taken, if not more. The stylist throughout my haircut kept saying how tired she was, I should’ve walked away the first time she said it. Certainly learned my lesson. Too mortified to post a picture. Had to have my mom come over and fix it.Also, had to re-wash my hair when I got home because there was a bunch of shampoo left in it… I know I have thick hair, but come on.Services: Shampoo & conditioning
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April 2023 by Billie C.
JCPenney closed all stores in my state a few years ago. My elderly dad bought his pants from this retailer for years. Very few others carry the style he needs. I ordered 4 pairs of mens slacks 2 blue, 2 black for dad. they shipped one pair of each. When I called to find out about this mistake, they confirmed that four pairs were paid for and only 2 were shipped. I asked them to fulfill the purchase- they refused rather than agreeing to ship the other 2 pairs, they said I had to request a refund, then re-purchase the other two pairs. I requested the refund- then bought my dad three pairs directly from the manufacturer for less than Penneys charges. Less than 1 star service
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April 2023 by Gary showers
I got my hair dyed platinum blonde and it only lasted 2 weeks!!!! Waste of 250$!Service: Hairstyling
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March 2023 by Smita Lahoti
Rachel was great. Good haircut and color but even better camaraderie.
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February 2023 by Sarah Felicelli
First time- I was in desperate need for a haircut. Service was exceptional. Ask for alicia!
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January 2023 by Kelsey Richer
Very good service and good conversations felt like I was sitting down talking to an old friend I love the way my hair came out looking silky and clean I absolutely love this service got complimented by a close friend after she saw my hair!!! My mom recommended me to Aaron he's awesome and fun did a fantastic job on my hair!Services: Hairstyling
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November 2022 by Tessa Bussiere
Sabina was very knowledge and supportive with finding with right color and cut for me.
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October 2022 by Danielle Bashaw
Aaron was the best!
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October 2022 by Kristin W.
I'm not saying anything nice about this salon I didn't show I couldn't talk I had covid was sick and they restricted me to go there and it's way over priced thanks haircuts plus for actually doing my hair and charging me not much. I also should of never gave them a 1 star they should be a zero
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February 2022 by Cody S.
DONT TRUST THE SALON. I head to shave my head afterwards. Absolutely shocking incompetence. Asked for a light trim and even specified a razor size. I even showed her a picture of what I was looking for when she asked for one. The "stylist" then must have realized she royally screwed up and just stopped cutting it. Then had the audacity to ask for a tip.
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January 2022 by Jennifer Johnson
I have been going to Penny's for over 5 years for my hair. This was the first time when I received service that was unacceptable. I had a 1:00 appointment for a single process color, haircut, and wax and was not done until 4:00. This has never taken this long. I was not taken until 1:15 and heard my hair dresser talking to the client about photos for Instagram. My hair dresser was not organized as a product needed for the shampoo process was not at the station along with the cleansing product needed for eyebrows. There was actually no cleansing product and tea tree oil was used instead. All of this was happening as I was waiting either in the sink for shampoo or waiting on the table. I have gotten a subtle angled haircut many times and I did not receive the cut I wanted. My hair was curled under so I did not recognize that this was not the cut I wanted until I got home to straighten my hair and my husband saying my hair was not cut at an angle. I do not wish to have this stylist work on me to correct the haircut. This cut and color was for Hamilton on 12/28. After spending so much time at the salon I still need to schedule a hair appointment to have yet another haircut which is more time and money out of my pocket.Services: Haircut
