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January 2024 by Emily Does Minecraft
This location gave me a car with tags that expired in november of LAST YEAR. The horn in the car they gave me also does not work. The wipers do not work, they clearly needed to be replaced months ago. They clearly do not care about the safety of their patrons.
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January 2024 by Lauren Dundin
Got unexpectedly upgraded to a lexus genesis and it was fantastic. The car was clean and was really fun to drive, glad I went to enterprise for my rental
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December 2023 by S Shepard
The people here are all patient and professional. My car was out of service for a number of weeks. I ended up swapping out cars. The staff was very helpful and accommodating. I was able to leave the rental car with Autobahn when I picked up my car. Everything is seamless and easy. A big Thank You to ALL!!!
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December 2023 by Ed Kelley
Great customer service...
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December 2023 by Becca
I can't say enough good things about this enterprise location. They picked me up and dropped me off at the airport, getting the car and returning it was so fast and painfree. The workers are incredibly nice! I didn't catch their names but regardless you won't regret booking your car through this enterprise.
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October 2023 by Matthew Burstein
Needed a rental quick after my own vehicle died suddenly. Online booking was easy enough but it was my local branch and the staff that made it a painless experience. Aiden was an absolute professional who went above and beyond. He stayed late when I needed some extra time to pick up the car and did it all with a smile.
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September 2023 by Cheryl Thalmann
The Enterprise staff made it easy to rent a car. They were timely when I needed a ride to and from their office. All of the staff that I came in contact with were personable, professional, and knowledgeable.
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September 2023 by Annie Daudelin
Third time dealing with these guys, always great service ! They even came to pick me up and after, drop me off , 45 minutes away from there. Quick and easy.
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September 2023 by John Googins
I had the best experience here when renting a car. It was my first time renting a car out of state/ever, and the staff here was incredibly helpful and supportive. Specifically Olivia, who helped me through the process and gave thorough and clear instructions. If you’re renting a car from here ask for Levi’s, she’ll help you out and take care of you.
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September 2023 by James Osborne
i had the worst visit at a rental company and i work for Avis. i was told i cant rent because my roommate cant rent from them i was told i cant rent because she is with me. so i was refused service for something i had nothing to do with i wanted to rent here but never again i guys its true about enterprise. im going to email the main office because i read the policy on if we are married you can hold me and we are not even dating i was hoping for a nice greeting when we walked nope had to wait with no one in line
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August 2023 by Rob Brown (LostIowan)
Always friendly. Very quick on helping customers. I’ve had to wait a couple times to get a car, but I’d rather wait and get a clean car as one that’s just barely looked at.
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July 2023 by Dwight Vicks, III
I was most impressed with the cheerful and professional team that managed my rental. Jean and Emily efficiently processed my exit and return respectively. The quality of and selection of cars was excellent. I highly recommend renting from this team and I will do so again on my next trip to the UK.
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July 2023 by Michael Moshovetis
The worst customer service I've received from Enterprise. I was charged for an extra day because my insurance didn't know I needed it longer. I was told they tried to reach me, but called the wrong number. When I called to rectify I was told someone would contact me several times only to never receive a call back. When I finally spoke to the manager Jason, he too promised to work with my insurance to fix the issue and call me back. He too never called me back. I've had to call and email there almost a dozen times now and they still have no answer for me and the only offer to fix the issue is a 10% discount on a future rental. I can promise I will not be renting from them so that offer is a waste of time.Very disappointed and highly suggest you rent elsewhere as they clearly do not know how to deal with any issue that may arise.
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July 2023 by Steve Francisco
This location should get 0 stars! DO NOT RENT FROM HERE! - I've rented from this location several times over the past year and have experienced issues every time I've gone in to pick up a vehicle; I've never received the tier of vehicle I confirm online. I've arrived at pick up time and not been able to get a car and had to come back later, I've had to wait for a car to get cleaned in the bay, and yesterday - I arrived after pick up time (due to prior experiences) and Jason the manager told me that they no longer had a car for me. Rather than solving the problem, Jason told me that they had called me at pick up time (which they hadn't, I doubled checked my mobile phone missed call log) - when I mentioned that I rent almost every month from this location and seem to consistently have issues during pick up - he took the time to pull up my account history to prove me wrong and let me know I hadn't rented there since March - again - rather than help solve the problem. --- Save yourself the hassle and find another rental location. This location is operated by a bunch of clowns, starting with Jason the manager.
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July 2023 by Dale Lachniet
Never again. This was one of the worst rental car experiences I have ever had. Filthy car inside and out. After complaining they took it back and washed the outside and vacuumed the inside. The washing identified the cracks in the windshield and numerous dents around the car but the inside we cleaned with wet wipes and it was unbelievable the amount of dirt we pulled off of the dash and inside. No effort on Enterprise's part to make it right just THIS IS THE ONLY VEHICLE WE HAVE FOR YOU and they did not care! DO not rent from S Burlington VT!
