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October 2021 by Michael Touby
Burlington Vermont
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July 2020 by Sadie P.
Awesome experience buying my Q7 with Anthony Alichwer! I stumbled in there for a test drive as I've had my eye on the pulse orange Q3, but after learning its specs and my actual needs, Anthony ended up securing me the perfect 1-owner used Q7. It's got everything this girl could ask for, except that radiating happiness orange, but hey, I can live with an elegant timeless black :) Anyways, back to my experience...Anthony was incredibly helpful, honest, and responsive every step of the way. First, he called me the second he discovered my Q7 about a week after my visit. I got first dibs, hell yeah! He then accommodated my test drives, various other requests, and accelerated the timeline to sell it to me as I needed it ASAP. Despite my skepticism, he was transparent and real throughout the entire process. He offered solutions and/or found ways to meet my needs, as yeah, I have some high expectations and demands. I mean we're talking I got to speak with 5 different people at the dealership, such as the head mechanic, getting into my nitty-gritty questions. So thank you, Anthony and team. Added bonus, he just answered a phone call to help me with some tech I couldn't figure out... And having formerly worked for Apple, Anthony knows his stuff in this department! Super helpful instead of spending countless hours on Audi MMI forums which I started to do. Totally would recommend Anthony, and when I'm ready for my next Audi, I'm going back :)
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April 2020 by Keoni Latimore
Amazing experience. Jeff was great!
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May 2019 by T H.
A 3 week wait for the worst service ever. We paid thousands of dollars for an extended warranty when we purchased our new Audi, and the thought of having to continue to deal with this service department for the duration of the warranty, makes me want to just trade it in.
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February 2019 by Michael S.
Customer service and communication is extremely lacking- unless your car is under warranty find another place to get the work done, The service advisers are misleading, they over promise and do not deliver on anything. A very poor representative of the Shearer Group, very disappointing
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February 2019 by Lisa Murphy
5 Stars
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January 2019 by Justin R Bidelspach
Great experience, staff are extremely friendly, courteous, and accommodating! This is the only place I will bring my A4 from now on.
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October 2018 by Todd S.
The work on the car is always done well. Two stars deducted because the customer service is severely lacking. Multiple times I was not called back regarding questions about my appointment. I was also called with suggestions for service and told that I needed to get back to them within 20 minutes as they were competing the recall I brought my car in for. When I picked my car up they did not complete the recall as they had the wrong part. So clearly lied to get me to make a decision about extra service which is fine, just not honest. Also the exterior car wash was super subpar.
