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October 2023 by Laurel Sorensen
My experience with my most recent car rental with Alamo was excellent. It was very easy to change my reservation when my flight was changed. Pick-up at the Burlington airport was easy and the check-in agent was very helpful. Returned the car early morning and dropped the key off in the drop box - received notification that everything was finalized within a couple of hours. I will be definitely be using Alamo in the future!
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October 2023 by Hayley Horsham
My in-laws car broke down. The mechanic they sent out said the battery was old and the car needed to be replaced. They tried to get a new car from the airport at around 6 or 7 pm, however the Alamo desk was completely closed and empty despite their closing time being 12 am. Multiple customer service representatives could not tell me why it would be closed 6 hours before closing time and my in laws were directed to a different company who gave them tons of trouble for wanting a replacement vehicle.
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October 2023 by Michael Rehberg
Big line - don’t despair! These guys were way faster than the line would make you think. Four of them behind the counter slammed thru batches of us at once and the line moved pretty quick. Much less fuss and paperwork and questions than most other rental places.
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October 2023 by Mark Knowlton
Little issue with sat. radio but it was rectified when we returned the car. Very pleased
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June 2023 by Heidi Moschgat
Great experience. Service counter was quick and efficient. Our car was brand new and super clean. Definitely recommend and would rent from them again.
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March 2023 by Heather Kandzior
SPENT 5 HOURS CHECKING OUT 3 DIFFERENT RENTALS UNTIL THEY GOT IT RIGHT!! WITH NO COMPENSATION WHAT SO EVER FOR MY TIME FOR THERE MISTAKES AND PROBLEMS WITH THERE RENTALS!!!!We reserved and paid for an intermediate SUV for 8 days but were and given a compact SUV at the intermediate SUV price. After driving it an hour home, I called Alamo to tell them what we were given and hopefully get a refund for the price difference. Were told to bring it back and exchange it for the correct vehicle. It turns out Alamo didn't have any intermediate SUV left even though I had reserved it weeks before! Instead of Alamo upgrading me, which seems like it would be common practice, they gave me an intermediate SUV from Nationwide. Which was fine. Until I got almost the hour home and the check engine light came on!!! So I called Alamo back, and they told me I had to exchange the vehicle again!!! This time they gave me an intermediate SUV from Enterprise!! After the initial drive, waiting in the lines at there Burlington Airport location for an agent (they don't have kiosks or any other options at this hub for check in) and the back and forth with 3 different rental cars from 3 different affiliated companies it took 6 HOURS TO GET A RENTAL CAR!I am happy they finally got things sorted out.I might try them one more time in hopes this was a fluke and not a normal issue.. but obviously, I was not impressed what so ever!!
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July 2022 by Mark N
We had a great experience renting with Alamo from Burlington, VT airport and returning it to Portland, ME airport. The folks at check-in and return were friendly and efficient. We got a great car. Overall smooth - couldn't be better.
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December 2021 by Julie V.
I rented a car from Alamo twice in October, one week in Burlington and one week in Maui. Both times, the service was excellent from pick up to drop off. The cars also had low mileage and in very good condition. There was no surprise to the final bills. Also, spouses can be added as additional drivers at no additional cost. I highly recommend Alamo.
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October 2021 by Mark Neargarder
We had a great experience renting with Alamo from Burlington, VT airport and returning it to Portland, ME airport. The folks at check-in and return were friendly and efficient. We got a great car. Overall smooth - couldn't be better.
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October 2021 by t nguyen
We arrived at 11pm a week ago and the counter sign said to check in at Enterprise. The young man helped us and upgraded our compact car to an SUV! Yessssss, we needed a beast of a car to go around the mountains and check out the foliage. Return to Albany Airport Alamo was equally a breeze. So thankful for the professional service at both desks.
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October 2021 by Wasim H. Chowdhury
The Alamo Counter was closed both when I picked up the car & returned it. There was a note to go to the Enterprise counter which was just two counter down. The Staff at the counter on both times were courteous. Both pick up & drop off was easy.
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October 2021 by WEN SIMM
I really enjoyed my experience with Alamo car rental at the Burlington, VT airport. The customer service representative was knowledgeable and very efficient.
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October 2021 by Fred Sanford
Easy and care free. They had cars when no one else did
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October 2021 by Bill Whitteker
Good experienceTrunk size smallGood gps
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October 2021 by Ari Dispenza
Exceptional experience renting a car from Alamo at Burlington airport. The agent was friendly, helpful and accommodating. The interaction was a great way to begin our vacation
