-
March 2024 by Kristen Stewart
Had a great experience both in-store and at our home. Jason, one of the owners, came out to repair our gas fireplace at our home and was not only quick to diagnose and repair the problem, but, was meticulous about resetting the logs and coals which had been moved about by a previous visit from another company. Additionally, there was one part that he could not replace as he did not have it on his truck, but, told us the exact part to get and how to self install so as to save us the money on an additional service call. When we went to the store to purchase the part, the parts department was very helpful and friendly and reiterated the instructions on how to install. Overall, a very good experience! Thank you!
-
March 2024 by Janice Hall
Kyle just left after a very quick and efficient visit. He cleaned our gas fireplace and replaced s part. I’m extremely pleased!
-
January 2024 by Mark Lorenzini
I can't say enough good things about this business. Their expertise and customer service is second to none.
-
January 2024 by Joy Dubin Grossman
The service guys were fantastic and very helpful! They provided extra printed directions for changing the glass front door on the Castleton Hearthstone. They were booking 4 weeks out, so they offered to help me over the phone if needed.
-
November 2023 by Nikki VTLAWYER
Worst experience dealing with parts department,came over to them driving one hour and trying to show them exactly what part do I need and trying to give them model number from my fire pit like the pictures, they're saying send them email,they're so lazy they just didn't wanna leave they're seats cause they was warm. I hit this service. I am trying to do bussines with them cause I do have an account with them it looks like that was my last visit doing bussines with them.Very disappointed with the sale service person from the right side.(Parts department)?
-
November 2023 by b c
I want to say Randy the owner was a 100% helpful in our purchase of our new stove and a true man of his word in a timely manner. Also his #1 tech Mark went above and beyond in the perfect and organized installation. I give them BOTH 5 stars because google doesn’t give the opportunity for me to give 10 stars. I HIGHLY recommend them.
-
November 2023 by Kyle Creason
The most garbage company I have ever tried to deal with. They will lie, cheat and steal if they can. Scheduled a service appointment, didn’t show up and lied about it. Do NOT give them your money. They are incompetent jerks.
-
October 2023 by Jina Cate
We spent $8000 on wood burning fire. The service is poor, installer were unfriendly. Left our house without a word. The made a hole in the celing which was in the wrong place and left it to us to fix it. The next day the room was covered with insulation. I dread to think if something goes wrong with the fire! Who do we go to. This was our 3red never againfire
-
September 2023 by Nate Wagner
Very friendly service
-
September 2023 by Wade Warner
I would not do business with this company ever again!
-
September 2023 by Jim Dubuque
Nice store good section of stoves and parts
-
September 2023 by Rose Gale
Wonderful experience and very knowledgeable
-
March 2023 by Sean Troland
had an issue with our gas burning fireplace. another contractor came in and wasn't able to fix but Chimney Sweep (Logan) came in and has us running pronto.
-
February 2023 by James Quinn
Jotul 370. Less then a year of operation and changed $420.00 for a faulty electronic control board. Was told the warranty is based on the purchase date, not install and operational date. Even after that repair there is still an issues with the stove. Beyond Frustrating.
-
January 2023 by Pete Bahrenburg
I never post negative reviews, but would STRONGLY encourage people to stay away from Chimney Sweep.
