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February 2024 by Andrew Lafayette jr
Great as soon as you walk in you were taking care of
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February 2024 by adam
This Verizon store had allowed fraud to occur on my account. The rep that handled the initial transaction was James. This caused my phone to be shut off numerous times, I spent many hours on the phone/online with the Verizon fraud department as a result. Further, this store was notified at the time of the fraud, advised of the transaction and store sales rep. The answer I received: this is concerning????? Perhaps post what was done to rectify this issue and protect other customers accounts from internal issues.
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January 2024 by Joe Reck
2 1/2 hours to pay for a screensaver
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December 2023 by Jameson K
This store deserves zero stars. Absolutely terrible service. Will not help customers no matter their needs. As far as representing Verizon goes, this store is 100% a failure. AVOID at all costs.
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November 2023 by ALEXANDER
I really need to get there cause I like my iPhone… Service is good when you get service but here’s my statement… They need to double their employees… For me to sit outside in my car for over an hour waiting for service is freaking ridiculous… Tomorrow I have one little item that needs to be fixed… Even to answer a question and I have to wait one freaking hour probably to get an answer which is completely ridiculous This store needs an overhaul … This Rutland store needs double the employees!!!!!!… I have to get there at 8:30 in the morning and stand in line outside the door just to be first otherwise you’re screwed
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October 2023 by Mo Wi
Unprofessional staff, deleted my girlfriend's data/photos/etc for no reason other than incompetence, offered no assistance for original device issue as well. Call customer service rather than stepping foot into this place.
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July 2023 by Marcia Weinreber
Nick was extremely professional and pleasant! If I could add a ! after the Star Review I would. I walked in stressed due to issues with my phone. I walked out with a new phone, at a great price and a smile on my face. Nick was very detailed in explaining the issues with my old phone, and took time to show me the differences on my new phone.
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July 2023 by Marcia W.
If I could add a ! to the star review I would. Nick at Verizon was very professional and pleasant to deal with. He lowered my stress level, and I walked out the door with a new phone, and a smile on my face.
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July 2023 by Nevada Anderson
Absolutely no help very rude unprofessional they make you wait without Acknowledging your Existence than once they do they do all they can to rush out out the door
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June 2023 by Riley C.
You are the absolute worst salesman. Whatever they force you to buy; keep your receipt. It was run by two kids with no experience who got the job because they were offered high commission. When they are incentivized to be absolute trash and rip people off by deleting their phones and number and not deactivating the accessories and devices which are returned it will cost you big money. They hold your credit over your head because if you don't pay or they charge you too much YOU STILL HAVE TO PAY. Their customer service is not in synch with morals or ethics. Their customer service is zero to null and whatever the salesman wants you to do YOU HAVE TO DO. They won't do business unless they make a large substantial profit. They want you to go into debt and be worse off. I was not fooled by them but they ALWAYS do bad business here. Do not talk to the children they hire.
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March 2023 by Andy B-G
The dude was very helpful, clear and not trying to sell anything I didn’t ask about. Smells good in the store too.
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February 2023 by Meg Marsh
Incredibly unhelpful. After spending 15 hours on the phone with Verizon support and over 5 hours in the store- my phone is still not working. They are incapable of solving the problem, or getting me to anyone who can. I'm unimpressed. After 20 hours of my time, and missing 100's of work texts, the manager's last comment was "I'm not staying 30 minutes after closing to finish this switch."
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January 2023 by Carolann Mitchell
The staff at this store does an amazing job despite how short staffed they are. Suggestion naked an appointment. I didn't and had to wait; however, when my turn came they were very efficient and extremely helpful.
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January 2023 by Shannon Scanlan
Very polite people working there at Verizon and they try to help me with the best they can with my issue
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December 2022 by Kianna Frost
I've attempted to go in several times, I usually leave after waiting around for 25 minutes +. They obviously need to hire more employees because they've lost out on a lot of money being spent by not being avaliable.
