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August 2023 by Tom S.
What you'd expect from a Kimpton property: nice rooms, well-equipped with ironing board, yoga mat, etc., dog-friendly. Attentive staff, including housekeeping. Free EV charger. Minor gripes: wifi was spotty, real (not disposable) coffee cups would be nice. Rooms facing Main St. get a lot of traffic noise.
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August 2023 by Lydia K.
All you need in a business hotel - yoga mat, kettle, ironing board, clean room and responsive staff. Nice gym as well. Housekeeping does a very good and fast job. We just had some small issues that the hotel staff quickly fixed - therefore only 4/5. Plus gym was a little dirty when we first saw but it had been cleaned up (someone probably spilled their protein shake...) Room tip: NOT overlooking the Main Street. Mountain View sounds like a good idea but it's too noisy. Unless you don't care about noise. And hotel is dog friendly.
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May 2023 by Ben C.
Top tier in every regard. The staff across the board is comprised of some of the nicest, most accommodating people you could ever meet. Our room/cabin was cozy and comfortable and checked every box one could ask for: nice shower, quality bedding, charming decor, etc. The location of the hotel is ideal; there is no shortage of great restaurants and attractions within walking and short driving distance.Everyone working there was more than happy to help, and it was clear that everyone involved was putting in an effort to make our stay here enjoyable. I'm grateful for all the efforts of the staff and hope that they're getting the recognition and appreciation they deserve. Can't recommend this place enough.
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March 2023 by Dennis B.
Way over priced! We reserved a Mountain View Room at a higher rate. We were placed in a very small room next to the elevator. It was right above the loading dock where staff took their smoke breaks and had some loud conversations. I was pleasantly surprised to find a refrigerator in the room. However, there was only one chair and no work area. The bathroom was small. The shower door would hit the toilet if you were not careful opening it.The next morning there was a fire alarm, just as I was getting out of the shower. There were no instructions. We quickly got dressed and left the building. I took the opportunity to clear the snow off my car and move it in the mostly unplowed parking lot. It turns out the alarm sounded longer than necessary as nobody seemed to know how to turn it off; my wife had to ask someone to do it. We had a reservation for breakfast the morning of the fire alarm at the Copper Grouse and found that the restaurant closed for the rest of the morning and lunch due to the kitchen fire. No one contacted us to let us know of the closing. They did have our cell phone number with the reservation. We had to drive to another restaurant to get breakfast.We did have the opportunity to eat at the Cooper Grouse, the next morning and we were not impressed. Our server was inattentive, I had to ask for my my juice three times, and the glass was empty for an extended period until I was able to flag down our server. The food came out at odd times, with the sausage arriving at least five minutes after everything else. We thought the food was OK, but over-priced for what you received. The coffee was lukewarm, and the server rarely checked to give me more in the small cup. No servers were checking us, and it was difficult to flag anyone down.Finally, we were not happy with the $35 per day resort fee which is supposed to include internet, parking and other normal things. The internet was the worse that I have used in a long time. I usually stream my favorite radio station, but at least once, the wifi kept cutting out making it impossible to use. For $35, I can't even get a bottle of water upon check in? Please! The evening glass of wine was nice the first night, but we had an event the next day, so we missed that free glass on the resort fee. All the staff were courteous and friendly, but need some serious training in attending to guests and managing the facility, e.g., partial snow clearing, fire alarm procedures and management, etc.On a positive note, we found the Silver Fork (next door) and Bob's Diner were great places to eat. We would skip the Copper Grouse and find another place to stay for our next visit to the area.
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January 2023 by Evan P.
Leaving 2 stars because the hotel accommodations: food, lodging, etc. were very nice. However, the customer service was flat out appalling. I forgot an iPad in my room. 100% my fault. No question there. What happened next should not have. Realizing I forgot my device upon landing at my home airport, I immediately called the hotel. The gentlemen working the front desk on the night of 1/13/2023 who answered was abrupt, rude, and refused to check the then-unoccupied room saying house keeping would look the next day and he would make a note to have them contact me first thing in the morning. Morning came and went with no return call. I reached out again and spoke with Brittany (very nice) who promised to have housekeeping check and call me back. No one called back. Now frustrated, I called again that night (1/14/2023) and spoke with the same gentleman at the front desk who refused to look in the room the night I checked out. He matter of factly told me there was no iPad found in the room. He assured me they had thoroughly checked and I was mistaken. It was not there. We ended the call. Feeling unsatisfied with this answer and knowing full well I had left my iPad in the room, I called back. I was ASSURED that housekeeping had checked and there was nothing in the room. I asked for a manager's phone number and after an unnecessary amount of time arguing for it I was passed to the voicemail of Luke who is in charge of that department. Luke called back the next day. At this point there was another guest in the room and they, when prompted, checked and found the device exactly where I said it was. I'm lucky and thankful they were honest people as they could have easily enjoyed a free iPad thanks to the hotel staff's inaction. While I am eternally grateful to Luke for doing his job well and promptly responding to my voicemail, I am extremely disappointed in the rest of the staff I spoke to, specifically the lazy jerk at the front desk who was rude, incompetent, and immensely unhelpful. If you find yourself thousands of miles away and in need of help, don't expect it from him.
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January 2023 by K M.
Not a fan. Best part was the water pressure in the shower. Bed was comfortable. Other than that, big -Checked in having requested a mtn. view room. Put me on the 2nd floor looking at Main Street. Yup, listened to traffic evening and morning. Ate at the hotel's restaurant. Beet salad and a piece of salmon for the low low price of $30. Expected a huge salad for that price. And that would be a "no". Cocktails were small as well. Really small. When I checked out, there was a $35 resort charge. For what? No one shared that with me upon check-in. Had it removed but for goodness sake at least let your guests know up front. It was my first time there. Was traveling through on business. Oh, no desk in the room. Anyway, I'll stay somewhere else next time through.
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August 2022 by Jen M.
Originally, we were supposed to stay at The Equinox Resort but when our room had no air conditioning, we were told to either tough it out over night in an 80 degree room or check out. Check out we did. I immediately called over to The Taconic Hotel. I spoke with Mark in reservations. I explained that we were supposed to stay 6 nights but could not stay where we were. He found us a room at The Taconic, called the front desk, and let them know we were coming right over. when we arrived, they were so kind and understanding. Check in was a breeze and we were in our air conditioned room in no time. The hotel is beautiful and pet friendly. There is ample parking, beautifully decorated rooms and they have the friendliest staff. Each morning, you head to the lobby for complimentary coffee and tea. All day long you can help your self to ice cold refreshing water. The happy hour was my husbands favorite time of day. Having a nice glass of wine/beer, sitting on the rocking chairs overlooking the Vermont mountains in the distance. My favorite was the fire pit! You will not be disappointed in this hotel. We are currently planning our next trip up to the The Taconic.
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August 2022 by Elena B.
A lovely, beautifully run hotel, welcomes/celebrates dogs! A cheerful atmosphere, tastefully decorated. The staff is friendly and so helpful. We will be coming here often!
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July 2022 by Teri Szlosek
beautiful accommodations and superb dining experience! rooms are spacious and very clean with many amenities. staff attentive. very dog friendly. every inch of the hotel, restaurant, grounds and pool area are extremely well kept. highly recommend.
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June 2022 by Angel Rountree Precise
very friendly staff, and amazing welcoming atmosphere
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March 2022 by John C.
Clean, fresh, and tastefully decorated. They did a beautiful job with this property. Staff is amazing, and the restaurant is solid with a beautiful atmosphere. Rooms are well appointed, cozy, and clean. Highly recommend if you are in the area.
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March 2022 by Lauren K.
I recommend the Kimpton Taconic Hotel! We enjoyed our stay immensely and especially appreciated how pet friendly the property was. The staff is warm and eager to help in any way possible. The hotel is also located less than 20 miles from Stratton mountain as well which is an added bonus.
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February 2022 by James E Miller Jr
Wonderful place, staff is amazing. Very clean! Been there for a few stays and can’t wait to go back! First class hotel!
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January 2022 by Maxwell D.
We came to Manchester, VT for a simple weekend away and had friends recommend The Taconic. The gentleman who checked us in was super professional and thorough and really gave us great information about the hotel and the area. Very friendly. The Inn is so clean and inviting with big comfy library chairs and a hot cocoa station- however it was empty by 5 and when asked to refill they were "unable" to- which is strange. A lot of kids were using up all the cocoa and I would have loved some after braving the VT cold. Hotel is dog friendly- which we live- even though our pooch didn't make the trip this time. Our room was immaculate with a beautiful bathroom and cozy fireplace. It's a small room for the $$$ paid and my husband made a point to say the fireplace almost felt wasted because it was only a few feet from the bed. In order to enjoy it- you would have to sit at the edge of the bed to get the romantic feel. You couldn't sit in front of it with your drink and enjoy the fireplace. And it is $$$. There is a daily resort fee but I'm not sure for what. We didn't use the exercise room or outdoor anything and there are no meals included. You're paying for the atmosphere but you are paying over $600 nightly. That's quite a lot
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December 2021 by Nikki R.
My friends and I spent a few days at this hotel during the Thanksgiving weekend due to its proximity to Stratton mountain. Manchester, VT was a short walk/drive away, the hotel was very charming, and the staff was super friendly despite how busy the hotel was! The restaurant on site was also absolutely delicious - worth a visit!