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October 2023 by Truth is Business
This is cheap dishonest store! I placed order for the gloves that are labeled 50% off I clearly asked Store and left the note if Gloves weren't new don't ship it I need it for present!! But despite knowing that they shamelessly without blink sent me open box clearly used gloves without any signs of new package!! Everything to make bucks, shame on you!
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September 2023 by Marc Hassell
Nice selection and conveniently located. Great season end sales
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July 2023 by Jeff Cozine
They sent me an online order (helmet) with the the security tag still attached to the chin strap. I emailed them to ask how they wanted to handle it and they couldn't even be bothered to reply.
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April 2023 by Yu Zu
This review is for ordering off their website.I ordered 2 items on sale on their site during the off season which is great and they shipped fast.-1 star because one of the items I received was a different color than the one ordered and picture.-1 star because the other item I bought seemed used. It's possible it was a display item but the box looks used with the goggles having hair in it and scratches on the lens. Maybe I missed it but would like some warning that it was a display item and may have some wear and tear because I expected it to be new.-1 star for customer response. I'm happy to give back the star, but I have yet to receive a response. Granted it's only been a day but usually from other companies I get a response in hours.
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April 2023 by Lauren P
Outstanding service great prices definitely my new go to shop thank you for your help
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February 2023 by Sue Voigtlander
Good selection. VERY EXPENSIVE!!!
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February 2023 by PMG
Good store with a good selection
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December 2022 by Coreda Steele
Nice selection and service. Don't accept cash.
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November 2022 by Jeffrey Habicht
I bought a fleece from their website. They forgot to take the security tag off the fleece and ignored multiple emails and phone calls asking for help. No response. At all. I guess why respond to a customer to help fix a mistake when they already have my money and can ignore me?
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November 2022 by Jeff H.
I bought a fleece from their website. They forgot to take the security tag off the fleece and ignored multiple emails and phone calls asking for help. No response. At all. I guess why respond to a customer to help fix a mistake when they already have my money and can ignore me?
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April 2022 by Andrew Gluchowski
Main mountain store with main mountain prices! And season sales had some good discounts (got some solid socks)
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March 2022 by Greg Depelteau
great spring deals! lots of stuff!
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February 2022 by Jack M
If I could give negative stars, I would. The disgusting attitude of the workers amazed me as I was “told I need to go” while 110% most definitely wearing my mask when I had a $250 pair of goggles in my hand ready to purchase. I guess they wanted to leave early for the night??♂️. Additionally, was an un salted super slippery and dangerous parking lot. Would not recommend. There are plenty of good stores nearby to check out!
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February 2022 by Jon Hartmann
Great selection of branded swag.
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January 2022 by Yelp R.
Bad exp w/ store supervisor (NEVIN) on Jan 16 (Sun) at approx. 3:34-4pm at the Killington Sports Retail Store located at base of Snowshed area. Most memorable was the fact that he threatened to have me removed from the store&accused the customer of trying to damage merch. THIS MAN IS INSANE. For clarification,Nevin is the only Store Supervisor;said he had no bosses/other people that he answered to or was supervised by.White/ Caucasian man w/tattoos at the lower base of neck.Pudgy overweight statue, approx.5'4"-5'8", reddish- brown hair (ginger),&Bulgy Blue eyes. - I went to the store intending to try on some goggles for purchase,scanned the selection & noticed him standing close by.I asked him if he worked here&he said he "sort of worked there."He said he remembered me bc I "took like 2 hrs just to buy a helmet hood the other day."The annoyed & exasperated tone of his voice was weird-you would think that a supervisor/employee would appreciate customers giving their money to the store.I got the impression that Nevin was angry that he had to even deal with customers-that they didn't just dump their money in the store & leave.Asking his assistance was like pulling teeth,so I ended up selecting 2 goggles from the stand while he watched.I was trying on both sets of goggles when I heard him say "Christ, how stupid are you, don't leave the goggles lying on facedown on the glass table."Definitely nasty & antagonistic about it.Nevin kept going on about how the goggles were so expensive&that I kept slamming them face down on the glass table even tho he repeatedly asked me not to do so. I didn't do that&he never said anything.I said I wasn't trying to damage the merchandise& he shouldn't accuse me of doing so;I was trying both goggles with the intention of buying them; obviously knew now how expensive lenses were &how to care for them.I said they had probably tipped over after I placed them on the table.He disagreed w/ this & we went back&forth arguing. Our voices were rising&there were other customers in the store.He kept stating variations of how stupid I was, I said we all work in customer service & he had a really shitty attitude;that yelling at me in public was terrible.I said that if perfect placement on the tbl was so important then he should have put a cloth on the glass counter bc there's a billion other customers who try on these goggles.At this point, he grabbed the goggles out of my hand&said: "Ok, that's it. You're done here-I want you to leave-get out of here now"-He kept yelling like I was some sort of d*** animal.Dumbfounded,I turn to Jarek (fellow employee from Krakow,Poland)who had overheard the whole thing while it was escalating & I asked him what the other guy's name was.Jarek obviously didn't want to take sides & said it was a whole "he said she said '' incident.He asked me what I wanted to do& I said I wanted to speak to (Nevin's) manager.Jarek said Nevin didn't have one. At this point,I walked over to the cashier where Nevin was ringing up other customers.I saw an older white woman there w/ a name tag (Lynn?).I asked her who Nevin's manager was. She also said that Nevin didn't have one.I asked Nevin who I should speak to about reporting the way he treated me-he said I could email Killington&they would reprimand him "if that's what I wanted."I turned to leave &said that he shouldn't treat customers like that--cursing at them&accusing them of damaging merchandise--that it wasn't right& that he had a terrible attitude.I said he was singling me out &that he shouldn't treat people like that. At this point, he left the register & asked me to come to the side so I could "speak my piece." We moved aside while 'Lynn' took the rest of the cx.We stood facing each other while I tried to get the name of higherups--he refused to nam