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June 2024 by Rob Reaman
Customer service was great. McKayla was very helpful.
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April 2024 by Doug Tymes
Upon checking out, I asked a question about the credit card surcharge and received an angry response from the young woman behind the counter "you're complaining to the wrong person!" I was not even complaining; on the contrary, as a small businessperson I understand the annoyance of credit card fees. However I also know that there are better rates available and was going to suggest looking for a different processor. Instead, the conversation quickly broke down into her being angry at me and me wishing I had not shopped there. There was some other complaint about removing a display item, which I thought my 10 yr old daughter had unknowingly done (it wasn't obvious to me even that it was on display) but my daughter had not even done so! Anyway, bad attitude and high credit card markup makes me never want to shop there again. There are better places for souvenirs. So unfortunate, since all my other customer experiences in the state of Vermont have been excellent! Maybe someone was having a bad day.
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December 2023 by Jeanne M.
Great assortment of merchandise from gifts to sweatshirts & t-shirts to toys for kids. The store is well-managed. Kieran, the manager, is very helpful and jovial. This store also carries many necessities that may have been left behind, such as swimwear. It's a vey fun store to visit. My granddaughter's favorite place in Killington.
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August 2023 by Izad Jahanshahi
My wife and I went to buy t shirts.The employee was so professional and so kind.She was simply wonderful and so nice and pleasant. She should be a manager for sure.
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August 2023 by Stephanie Breckenfeld
I stopped in yesterday with my teenage son and we had a great experience! I was uncertain of what to expect after reading reviews, but those negative impressions must have been anomalies. The employee working was friendly and gracious. The store has a terrific selection of t-shirts, sweatshirts and super cute Killington items. I recommend stopping in!
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July 2023 by Kayla F.
The woman working this morning, Margaret, was genuinely one of the nicest people we have spoken to during our many trips to Vermont. Not to mention, this store has some of the best choices for Vermont t-shirts/clothing (quite a bit nicer/more high end than your average souvenir shop).
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June 2023 by Jennifer Davison
Wicked nice owner. Quality T's.
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April 2023 by Bruno Soares
Stay away! My 4 and 10 year old daughters had been asking for a Killington souvenir for the past couple of days, so we decided to stop by this store on our way back to the lodge. After about 10 minutes in the store a young woman in her 20s (who later introduced herself as Mallory) came over to my wife and asked her to return the magnet she had put in her pocket. My wife, caught completely off guard, just looked at her dumbfounded. After a couple of seconds we realized what was going on: we were being accused of shoplifting. I then asked the woman if she meant the $9 magnet that my 4 year old daughter had picked up as soon as we entered the store and that I was holding in my hands while we finished shopping. Upon realizing the mistake she had made, she started laughing hysterically and saying that she just wanted to help us by holding the magnet until we were ready to check out. I politely asked to speak with a manager to file a formal complaint about the wrongful shoplifting accusation, to which she replied saying she was the manager. I then asked for the owner's contact information, but she refused and offered a piece of paper for me to write a complaint that she would forward to him (I'm sure she would). I obviously refused, since that would be just a waste of time. She then offered to call the police, to which I promptly said yes, please do. At this point, she was shaking more than a thin piece of bamboo. She then realized she had no other recourse, but to ask us to leave and claim we were trespassing. She started yelling at us to kick us out of the store. All that in front of our 2 young girls. When we got to the lodge, my 4 year old said to me: “Daddy, that girl was really mean”. We drove all the way from Massachusetts to spend a fun family weekend in the Killington area, and unfortunately this experience left a very bitter taste in our mouths and we probably won’t be back to the area. On the bright side, I got to teach my girls a lesson about injustice and how I expect them to never act like that in their whole lives. For a town that depends solely on tourism, you'd expect store-front employees to have a minimum degree of training and preparation to deal with customers, which unfortunately doesn't seem to be the case here.
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April 2023 by Bruno S.
Stay away! My 4 and 10 year old daughters had been asking for a Killington souvenir for the past couple of days, so we decided to stop by this store on our way back to the lodge. After about 10 minutes in the store a young woman in her 20s (which later introduced herself as Mallory) came over to my wife and asked her to return the magnet she had put in her pocket. My wife, caught completely off guard, just looked at her dumbfounded. After a couple of seconds we realized what was going on: we were being accused of shoplifting. I then asked the woman if she meant the $9 magnet that my 4 year old daughter had picked up as soon as we entered the store and that I was holding in my hands while we finished shopping. Upon realizing the mistake she had made, she started laughing hysterically and saying that she just wanted to help us by holding the magnet until we were ready to check out. I politely asked to speak with a manager to file a formal complaint about the wrongful shoplifting accusation, to which she replied saying she was the manager. I then asked for the owner's contact information, but she refused and offered a piece of paper for me to write a complaint that she would forward to him (I'm sure she would). I obviously refused, since that would be just a waste of time. She then offered to call the police, to which I promptly said yes, please do. At this point, she was shaking more than a thin piece of bamboo. She then realized she had no other recourse, but to ask us to leave and claim we were trespassing. She started yelling at us to kick us out of the store. All that in front of our 2 young girls. We drove all the way from Massachusetts to spend a fun family weekend in the Killington area, and unfortunately this experience left a very bitter taste in my mouth. For a town that depends solely on tourism, you'd expect store-front employees to have a minimum degree of training and preparation to deal with customers, which unfortunately doesn't seem to be the case here.
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February 2023 by Scott K
This is my favorite store in Killington. The owner is wicked friendly and helpful, and he has the best sweatshirt selection in town.
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February 2023 by Daniel Jean
Excellent shirt and souvenir selection. Owner was friendly
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September 2022 by Abby Maxwell
Myself, my husband, and our two young sons showed up to buy some Killington sweatshirts at 5:45pm today, and we were immediately told by the woman at the checkout counter upon entering that they were closed and that closing time is 6:00. My husband told the woman that we would be very quick and we knew what we wanted (true because we had been in the day before just to browse) to which the woman responded “then you can come back when we open tomorrow at 10:00.” My husband then stated that it wasn’t yet 6:00 and I confirmed by sharing with her that it was only 5:48. She then turned to both of us and said “are you really going to stand there and argue with me about this?” My two sons became upset by her tone and and abrasive behavior so we quickly left in shock due to her angry demeanor and lack of customer service. I have never been spoken to so rudely by a retail employee in my life. We would have spent our money there, but now we have no desire to return.
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August 2022 by Charlotte Connick
Absolutely horrified with the experience my family just had at Killington shirt company, where we were shopping for souvenirs. I stopped in with my family (including 3 young sons) after my son was denied use of a bathroom-by an extremely rude and clearly very unhappy attendant we proceeded to leave the store. Upon leaving the store attendant followed us into the parking lot to let us know that there were cameras everywhere… as though my sons or I searching for a wooded area to use the bathroom would be somehow threatening… when we walked towards our car she stood at the front entrance in front of not only us but multiple other customers and many children and put up her middle finger. After remaining there and mouthing obscenities she walked away. I have never experienced actions such as those towards young family just trying enjoying their Vermont vacation. I would absolutely reccomend steering clear of this business as it’s owners and/or employees present possibly dangerous situations for its potential patrons.
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February 2022 by Emily R.
After dinner we were driving back to our hotel since we came for vacation to Vermont. We had heard about the store and wanted to pop in and get some souvenirs. Not only that the gifts were nice but the costumer service was great and the worker did not rush us and was very kind. I highly suggest this place
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January 2022 by Ej C.
I was in absolute disgust to see the owner on tv with no mask. And people wonder why the pandemic is all time high. He should not complain when his business suffers due to the pandemic because he is part of the problem
