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August 2024 by Ryan Holmes
I can't recommend Crossroads Auto enough, especially if you drive a Volvo.
Marcy and the staff are incredibly friendly, including the adorable pups! They excel at keeping you updated and communicating the status of your repairs or scheduling needs.
When it comes to repairs, Marcy is a true expert. My check engine light was on for almost a year. Despite using my OBD2 scanner, doing hours of online research, and taking my car to two different mechanics, I had no luck. But after just 20 minutes with Marcy, she pinpointed the issue. Two weeks later, my car was running better than ever, and the check engine light was gone!
I was given a detailed quote with parts and a full description of labor and potential issues. After all was said and done, my bill was much lower because they were honest about the amount of work and unnecessary parts needed for the job. If they had found more issues, I would have trusted them completely, as this wasn't the first time I've come to them for repairs. They won’t let you leave their shop without providing expert advice on what your car truly needs down the road.
Crossroads is in high demand, and for good reason. You won't find a more reliable and honest shop around. Make sure to book your appointments ahead of time if possible. Trust me, even if you have to wait a couple extra days, you won't regret the service they provide.
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March 2024 by Kelly K
Marci and staff are always professional, attentive and friendly.
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January 2024 by Jann G
just what it is afterwards
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October 2023 by David Hernandez
You can always count on them to do the job right
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October 2023 by Rivendell’sArt !
great people! good prices! adorable dogs!!
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September 2023 by tony difonzo
They don't answer the phone. If you bring your vehicle here, you won't be able to call them. I had to drive there just to check on it. Another time, I had to spam call them like 15 times in a row before I got an answer. Took almost 2 weeks for a diagnosis. Do yourself a favor, go somewhere else.
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January 2023 by Vicky Arthur
Crossroads Auto is the place to go if you own a Volvo. Marcie is trustworthy and honest. Since she is a good mechanic, she is in HIGH DEMAND and is BUSY. Schedule your appointments and don't be late! Respect her time and she will provide exceptional service.I own a 2000 Volvo V70R which is a pain to work on. I have been to other mechanics who claimed they fixed my vehicle's problems only to have my car die and require an expensive tow(s). After having to get my car towed twice (issues from the same mechanic which I won't name but will never return), I had them take the ol' moose wagon straight to Marcie at Crossroads. The tow company sort of laughed because that is where they take all Volvos and only had good things to say about Marcie.Fixing old Volvos is an art and it takes time. Go here if you actually want your car to be repaired properly. Go somewhere else if you are impatient and want to risk working with someone who is not familiar with Volvos and cause additional harm to your car.Services: General repairs & maintenance
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November 2022 by Jack “aka Richard” Graber
A serious Volvo shop. Woman owned, and my daughter Angela swears by them. Great prices. When our Volvo is in Vermont, it goes here for service. Other makes and models also serviced, just saying … plenty of room for late night drop off.In our case, it was the Crossroads after midnight. No, no, we were not south of Memphis on US 64, and no we did not meet anyone, nor, as the story goes, did we sell our soul to the devil. So we are still a guitar hack who now also plays keyboards.But we got great car repair at a great price.
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October 2022 by Carsen Small
I live almost an hour away from Crossroads in Chittenden County. I take my vehicles to the dealership for oil changes out of convenience. Anything else I make the trip down to Crossroads where I know I’ll get quality work done and complete honesty. Worth the trip every time!
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August 2022 by Dylan B
Marcie and the team have helped immensely with repairs on our Volvo. They are awesome and friendly and absolute professionals.
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August 2022 by Richard Graber
A serious Volvo shop. Woman owned, and my daughter Angela swears by them. Reasonable,
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July 2022 by Dick H.
Horrible customer service failed to be able to tell me one reason they couldn't put on an upper ball joint I had purchased a month prior. Then said they couldn't help me at all. Apparently having two vehicles that need a considerable amount of work wasn't worth taking because my $40 ball joint from fisher auto wasn't good enough for them. Oh and then they refused to work on any of my vehicles after I tried again to understand why they couldn't do this. Horrible customer service from a 40-60yo "woman". Nothing like KC's!!!
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February 2022 by Carrie Carpenter
I consider this business to be one of the most honest and trustworthy auto repair businesses that you will find. I generally use the dealership where I lease my vehicle through, but I was concerned and questioning some repairs the dealership told me I needed. I went to Crossroads because I know that Marcie would be completely honest and that I could trust her to tell me what was needed for repairs. This is a business that is there to provide excellent customer service and competitive standards. Marcie is awesome!Service: General repairs & maintenance
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February 2022 by janet coffey
We can’t say enough great things about Marcie/Crossroads Auto Repair! She goes out of her way to answer questions and also to accommodate us on getting our vehicles serviced in a timely manner. She has serviced our vehicles for over 10 years and we have only great things to say about her. If you need your vehicle serviced, call Marcie!!
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February 2022 by Jaz B.
I dropped off my car for inspection. Perfectly fine. Received it back with a crack across the drivers view that’s over 6 inches in length. Extremely noticeable. I myself had checked the windshield to make sure it had no cracks that would fail the inspection. There was nothing. She charged me $68 to crack my windshield. Told me I could come back within a week if I get it fixed. But I’d still be charged again. Best part of it all. She claims she noticed it before she even pulled the car into the garage. Didn’t think to mention it before charging me $68 just to tell me nothing else was wrong. Even if it had been there before she took it in (which I know for a fact there was not an over 6 inch crack across my view before the car was left with her), ANY decent human being would think “hey maybe I’ll let the customer know that I already know it won’t pass so maybe I can save them from having to get 2 inspections done.” But no. She’s the kind of person to find any possible way to get more money out of her customers. Highly do NOT recommend services here.
