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November 2023 by Debra Lauzon
We were called last week regarding an upcoming shipment by ABF today, Monday 10/23. The dispatcher Liz, said to call at 7 this morning to find out the time. We were told the delivery would occur prior to 9:30am. Come 10:30 am still no delivery, no call to say they would be late, advise what time they would show or if they would show, so we called them. They said that they had to strip down 5 trucks. Should be here by 11 am. Wouldn't you think they would have advised their customer they had already made a commitment to???? They charged an exorbitant amount for the shipment and because of my having to
wait for them to arrive on their time, I have lost many dollars out of my working pocket. It is now after 11 am and still no ABF. They are far from being customer service oriented. I would highly recommend NOT using them for delivery of shipments.
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October 2023 by Debra Hook
We were called last week regarding an upcoming shipment by ABF today, Monday 10/23. The dispatcher Liz, said to call at 7 this morning to find out the time. We were told the delivery would occur prior to 9:30am. Come 10:30 am still no delivery, no call to say they would be late, advise what time they would show or if they would show, so we called them. They said that they had to strip down 5 trucks. Should be here by 11 am. Wouldn't you think they would have advised their customer they had already made a commitment to???? They charged an exorbitant amount for the shipment and because of my having towait for them to arrive on their time, I have lost many dollars out of my working pocket. It is now after 11 am and still no ABF. They are far from being customer service oriented. I would highly recommend NOT using them for delivery of shipments.
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September 2022 by J
Trash as of September 2022. Use Old Dominion for your shopping needs.#fact
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April 2021 by Colleen Conway
These guys went above and beyond for us. When our roads were posted right after ordering our shipment they were still able to get it to us.We had already used them once for our move across the country and this was our second experience. Both times they were great.
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December 2019 by Mark Liberatore
Rescheduled three times without calling to tell me each time. Left me waiting all day, even though they had no intention of coming that day. Left me waiting curbside in the snow with no E.T.A. with a 300 lb. shipment I had to manage to the curbside myself twice (and back into the house once). At 60 years of age, this is not something I want to be doing myself at all, much less repeatedly -- especially when it's only because the trucking company simply can't be bothered to tell me they're not coming when they're scheduled to come.
