-
April 2024 by Kevin S.
I had my bindings mounted with Sports Odyssey Dec 2019. Skis are not heavily used, not damaged, and are treated like treasure. In fact they're on display when they're not in use. Day 4/4 skiing Mammoth in CA, powder day, finally using my skis for what they're made for. Binding RIPS out of the ski causing me to tumble. I was fine, skis were unusable, I had to ski down on 1 ski and rent skis for the second half of the last day costing 2 hours of precious powder. I finally was able to get the owner on the phone, of course like everyone else's experience..he gave me attitude "these things happen" "contact Marker or K2" "Everything is out of warranty", "if you want them remounted that's a service you have to pay for" Very well. How I was skiing, the age or condition of these skis, how they're handled, are not factors that caused this condition. They're just not. Assuming that the mounting was performed properly with the appropriate bits and adhesive etc. Not indoor wood glue Excellent skis, excellent bindings, treated perfectly. Period. The weakest link that caused this is Sports Odyssey. It's not the price of remounting them. It's the principle, I could have gotten injured, and the incident ruined the last and best day of skiing for me and who I was with.
-
March 2023 by Brian P.
Horrible customer service. The staff was not helpful and rude. I will never come to this store again, I do not recommend renting here or buying anything from here.
-
February 2023 by Amel Larrabee
Absolutely incredible customer service!Great store layout, knowledgeable AND personable employees with a wide variety of quality equipment and products.I had an issue with a pair of thirtytwo boots purchased 10 months ago. The owner, Steve and one of the wonderful employees, Anastasia went above and beyond to ensure my warranty claim processed and got me in a new pair of boots very quickly.
-
February 2023 by Conor S.
The owner is highly, highly unprofessional. I rented skis for my wife, 1 year old, and 3 year old. On the afternoon they were due back, there were 3 customers in front of me in line. I was in a bit of a rush to get back to where we were staying to get the kids fed...I asked one of the workers if it would be ok if I dropped off the skis at 8am next day / not be charged a late fee. To which she replied no problem.Next morning, I was charged a late fee. Policy, no exceptions I was told.I called the owner the next afternoon. He was extremely rude and confrontational / would not let me explain my situation. Instead, he called me a LIAR and proceeded to use profanity...how about saying "sorry, appreciate your situation but it's our policy. Apologies for the inconvenience"?This is my first yelp review. Shocked by how rude the owner was and how poor he handled a customer situation. Weak. Will not rent from here again and encourage others to avoid.
-
January 2023 by Chuchu Zhan
The owner is very rude and don’t care about the customers at all.We rented 3 pair of snowboard boots from them and one of the boots’ boa system broke on itself on the second run. This is actually not too surprising as the boots looked very old.When we return the boots, the owner took a look at the boots and just tell us to pay for the broken boots. He was extremely rude to me as I was trying to explain the situation, said he “doesn’t want to talk to an outsider” because the boots were rented by my husband and not me. He made it very clear that he doesn’t care about our experience at all.The other staff we encounter was much nicer, but we won’t be ever coming back because of the owner and poor quality of the rental gears.
-
January 2023 by Wyatt W.
This is my first Yelp review so you know I'm serious. Rented snowboard gear from me and my friend who come here yearly. He had gotten pretty hurt on the first day when we had planned for two. The gear was not good, the boots hurt and did not stay on properly. We tried to return the boards way before 5pm cutoff. As we ask the employee to maybe get a refund or some compensation for the 2nd day, we got laughed at and she acted like a smart a** saying "well look I guess you signed the contract" with a smirk on their face. No remorse or attempt to help. Obviously they get a kick out of ripping people off because they can charge the card for more days after 5pm but can't refund for one. Ridiculous right? Go to "Invasion Rentals" they have great customer service and awesome boards and we will be going back to them next time after trying this awful place.
-
December 2022 by Kellie Buker
Got a great coat at 50% off! Great selections
-
March 2022 by Antonin Ciaccio
Terrible experience. Charged us 3 days of full rentals when we returned our gear 9AM on the 3rd day. Very unnecessarily rude and aggressive staff. Will never be coming back and will spread the word.
-
February 2022 by Hd Pinilla
We are not avid skiers but enjoy it twice a year. My family & I had the most pleasant experience at this ski rental shop. Anders was professional & courteous at all times. He was patient with my daughter who could not decide between skiing & snowboarding & even gave her some good tips for both. My husband had to go back with my daughter for different boots. They were so nice & as a team Tyler & Paige got them in and out as fast as they could and back on the slopes comfortably. The rates were amazing and so reasonable I will be back to this ski rental place every year for sure. The return process was in & out as well. The equipment was top of the line ! Thank you Gus & Juan Jose for the assist with carrying all of our ski's !
-
February 2022 by Lynn M
Disgusting display from the manager/owner of sports odyssey in Dover today. My 4 year old didn’t need to learn swear words from this guy that lost his ever loving mind because a question was asked. Hey. I get it. It’s presidents weekend and you’re busy, but this guy needs to be on medication. I actually grabbed my kid because I wondered if this guy would resort to violence - because a question was asked. DISGUSTING.We have stopped in at least monthly for six years. This was the shop we told all our guests to rent/buy from. We will never set foot in this place again.I’m sad I have to give them one star.
-
February 2022 by Dyan D.
I'm 45 years old and can say with complete honesty, this is my first time posting an online review! I've never even thought about it until today. Our experience in this shop was nothing short of disgusting. But after reading all the other online reviews, it appears Steve ( not sure if he's the owner ) treats an awful lot of his customers like garbage! Well, we got that treatment today!! This man has serious anger issues and a nasty mouth all when just asked questions! How this place is still open with Steve working there is beyond me!! And he charges 15$ more a day for rentals than every other shop!! STAY AWAY FROM THIS SHOP!! Rude, scary, and a rip off! Go to Colorado across the street where they are nice and don't rip you off and use vulgar language in front of small children
-
February 2022 by Lynn M.
Disgusting display from the manager/owner of sports odyssey in Dover today. My 4 year old didn't need to learn swear words from this guy that lost his ever loving mind because a question was asked. Hey. I get it. It's presidents weekend and you're busy, but this guy needs to be on medication. I actually grabbed my kid because I wondered if this guy would resort to violence - because a question was asked. DISGUSTING. We have stopped in at least monthly for six years. This was the shop we told all our guests to rent/buy from. We will never set foot in this place again. so sad I have to even give them one star.
-
February 2022 by Patrick M.
The most horrendous experience ever! Went in to have three sets of skis and a snowboard tuned. The place was busy, as is expected on a holiday weekend. While my wife was filling out paperwork my 4 year old son and I went upstairs to look at gloves and clothes. I inquired about heat molding my boot liners. The owner said "it's $30 a half hour", to which I responded, "to heat mould a snowboard boot liner?". His response was, "yeah, $60 an hour, but we don't have f&@king time to do it right now". I said okay, I can do without the attitude and language around my son. At this point he went on a tirade telling me he didn't need this *ish, he is 66 years old and doesn't take *ish from anyone and after his temper tantrum literally told my family and I to get he fack out... so after six years of monthly visits, countless ski and snowboard tunes, a four year old that just got new boots from there and is growing like a weed (will need more equipment for the next 14 years), as well as all of the good recommendations good customer service would generate from us... we grabbed our gear and let old man foul mouth watch the easiest $400 he was going to make that day walk out the door and lose some very loyal customers. So to you mister owner, I want to point out that the average loyal customer is worth about $12,500 over the course of their life, and that's on the low end, I imagine it to be a lot more for winter sports, so multiply that by 3, them factor in everyone that comes to visit us that rents and buys gear, let's say on the low end 10-12 visits a year, most visitors with an average of 2 children who will grow up with our son... do you comprehend how much money you lost with your unnecessary foul mouthed temper tantrum today? In a shop full of customers none the less. I feel bad for your employees... I won't even step foot in your shop when you have your going out of business sale.
-
February 2022 by Adam Check
Simply the most rude experience I have ever had, anywhere. There are far better ski shops in the Mount Snow area!
-
December 2021 by Christopher Cimino
Don't believe the hype. Behind the smiles and seemingly good prices, they are reluctant to help when you have a problem. They sing a consistent refrain of "it's called customer responsibility". We brought brand new snowboard and bindings last fall. The snowboard is literally coming apart at the seams. They clearly state it's definitely a warranty issue, but were unwilling to help us with that process. We were lied to by Patrick, who stated he could not look up our info as it was not in the computer. We went back the next day, hoping they would help us - we had the purchase price, purchase date and name in hand. The young lady there was looking up our info in the computer, imagine that. She initially couldn't find the info and called her boss for assistance. Steve was this person's name and upon hearing her request, he was very rude, disrespectful and condescending towards us, the customer. Clearly staying, "it's the customers responsibility". While very true, we were asking for help, and his tone was clearly one of "I don't care". The good news is that there are plenty of other ski shops in the valley, and with our family of 6 now living at Mount Snow, we will be in the search for a shop that is willing to help, after they make a sale.