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February 2024 by Sarah Dufresne
They should have an option for 0 stars. Worst experience with this place. From the moment I walked in, the guy shrugged and rolled his eyes and took several minutes to put on 2 gloves. It took him 19 minutes to make three sandwiches, constantly rolling his eyes when he asked what they wanted on the sandwiches.....moving at a snails pace. I have never seen someone move so incredibly slow which makes me question if he was purposely doing it. There were 5 people behind me waiting, I never would of waited in line that long with one employee taking 19 minutes to make sandwiches. I requested oregano on the BMT and he proceeded to put grated parm on it after I told him that's not oregano, that is grated cheese, oregano is the green flakey stuff. He didn't stop and continued to put it on. Really dude?? The three sandwiches we got were absolutely pathetic. They had barely any ingredients on them and the bread was so stale that when you bit into it, flakes fell off. I've never dealt with such a rude employee before at any restaurant. We have gone to this location dozens of times since moving to this town 7 years ago and have ZERO desire to go back, ever. Would much rather support some local restaurants after this wretched experience.
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February 2024 by Mike Lambert
Great steak
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June 2023 by Baz
Great place to grab a quick bite to eat from a chain. It's one of the few that are actually in the area which is great. My only complaint was the lack of drink options but it is attached to a convenience store so its not much of a problem.
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January 2023 by Morgan freeman
Staff are great but they make circular sandwiches. I didn't even know it was possible to screw the customer this much by making progressively thinner and thinner sandwiches.
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November 2022 by C P
be careful, most employees tryna take your cookies for themselves so double check what you get.. management doesn't really care either, maybe they're in on it too LOL
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November 2022 by Linda Fredenburg
The workers are very rude just through my sub together it was all over on wrapper because I asked if they could put spinach on it after I asked if they had any then when I was checking out the guy bring from back so I asked if they could put some on it because the lettuce was rotten and the worker just says well it uh s subway referring to the rotten lettuce and I do have witnesses about thisKid-friendliness: Workers were so rude I will not be getting food there anymore and I am telling my friends to buy someplace else before getting to vt I live in ny.
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August 2022 by Micaela Kirk
I love subway but refuse to go to this one anymore after last night. First, the employees continued to stock and clean instead of helping or even acknowledging me while I stood there for almost 5 min. Second, I was told they were completely out of southwest sauce when in reality they admitted after the fact that they would have to go out back and prep some. I said I was not in a rush and would appreciate if they would grab some and got attitude. I was also the only customer there. Then I was told I couldn’t use a 7.99 foot long meal deal because I also purchased a six inch in addition to the foot long that does in fact qualify for the coupon. The cashier scanned my coupon and my total stayed the same. I asked if the coupon worked and the worker said yes. I informed him that the coupon didn’t take any money off and he said it was because I also got a 6 long and that for the coupon to work I had to have only purchased just a footlong by itself. I explained that’s typically not how coupons work. He then admitted that he didn’t know how to ring the coupon up in the computer. He grabbed another more experienced (and I said experienced very hesitantly) employee and the coupon was applied properly. If he didn’t know how to do it, that’s fine. But don’t make up a lie due to lack of knowledge. Everyone needs help sometimes, and that’s fine in my book. Got home, (I live less than 5 min down the road off Williams road) and the sandwich I got was cold. I don’t think the employee even heated the meat on my sandwich up. Lots of chaos for a simple order.
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July 2022 by Alexander
At least one part of the order is wrong, every time. Order has random cookies in place of what you asked for, because they don't have enough out for their orders (or you just won't have as many as you ordered).This is not new, this has been ongoing for a year or two. Get the staff more support so they can focus on enriching the core function of the business, don't just abandon them. Maybe this would also help retain staff? The Bosnians who owned the franchise next to Dunkin Donuts in Colchester were masterful, there's no reason this location can't be even better.
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May 2022 by Jessica G.
I always stop in to the convenient store next to subway , this morming my kiddos and I stopped for breakfast and as I was pulling out to turn left to drop my boy off at the chc a young woman in a white Subaru peeled in almost hiding me , she proceeded to honk I rolled my window down to explain I was trapped in by other cars and I was sorry I would be out if the way as soon as possible she then proceeded to call me horrible names not only infront of my 6 and 16 yo but she had a baby in her car as well , I realized she works at the subway, because of this altercation I will never go back to either store, she verbally assaulted me , when I got out of the car to confront her she threatened me with a tazer .
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December 2021 by Tim Stetson
The service is friendly and quick. Not sure I understand why there is a new menu, looks the same to me!
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November 2021 by Kim Macewan
Went in there today and was greeted by a young man name Jon when I walked and told me that he be wright with me. He was very pleasant and Kind he answered all my questions that I had. He made my order the way I wanted it and it was fresh. I want him to know that he did a good job and I will be coming back to that Subway for now on.ThanksKim
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November 2021 by Jonathan Macewan
The service was amazing tonight. The young man was great
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November 2021 by Adam Wolford
Went in and stood around forever waiting for somebody come up to help me. The whole time I can hear employees talking to each other in the back room, em apparently customer service is not as important as whatever personal conversation they were having out back. Thanks for wasting my time.
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February 2021 by Local Reviews of NE
I love this subway & the staff. Online order is always ready on time, if not early, and the sandwiches have always been perfect!
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December 2020 by Noah C.
Good food but customer service is less than subpar. There was a lady (forgot her name) that was having a problem with a mother and her teenage child and who could order the sandwiches. The worker walked back by the sandwich toaster and said many, very rude things under her breath. Also many of the workers there don't seem to be taking their job very seriously and tend to be on their phones. Subway is never bad for me but this customer service put a bad taste in my mouth. Needs improvement if you want customers to have a good experience.