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February 2024 by Deb Bergeron
I will never bring my cats to anyone else. The love and care Belle and Simba receive from everyone at Mallets Bay Vet warms my heart. Thank you for taking good care of my fur babies. Hugs to all!
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January 2024 by Sandra Nigolian
My dog died while MalletsBay was actively treating him--for the wrong diagnosis. The Vet never checked in with us when they got word he died from the emergency vet. They did send us the standard bereavement card. In addition to our dog, they were unable to diagnose or treat our cat that died waiting for the specialist appointment. I get that animals die, but it seemed like we were often left without answers or the wrong answers and navigating alone.You literally jump through hoops to schedule. We often would use the emergency vet instead of trying to make a "sick appointment"The sale of testing and other products is steep. I rarely left an appointment that cost under 250.00.
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December 2023 by Alyssa Morelli
Fantastic staff and wonderful doctors and techs. This is coming from a tech, they were amazing with my puppy.
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December 2023 by Paul Levi
Friendly and professional staff. They take good care of our dog.
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November 2023 by Molly Atkins
Very welcoming staff! Beautiful veterinary clinic, happy we are switching.
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August 2023 by shennae
Veronica at the front desk is incredibly apathetic. The last phone call I had with her I was nearly in tears over my boy and she was dismissive, only caring about taking my payment. I’ve been coming here for nearly 2 years, the doctors are great, Dr. Gazo being an absolute sweetheart. But the techs make me uneasy, as I’ve been sent home with incorrect doses of medicine and have been talked to like I’m just a debit card. I think I’ll be letting go of this hospital, as it’s no longer the only one with exotic doctors, and BEVS has very empathetic and trustworthy people running the show.
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June 2023 by Jessica LaRose
The staff and caring and understanding of my pets special needs. I have brought all my animals here for the past 10 years. I would and constantly recommend them to my friends. I'm so pleased with their service and prices.
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June 2023 by Malorie Iovino
By far the most unprofessional bedside manner and response to criticism. You’d think such a popular vet would be able to empathize with grieving clients and be willing to own up to error. They are clearly negligent, and can’t handle criticism when it’s due. They missed such a critical part of my friend’s cat’s illness, and they went out of their way to scorn my friend while she’s coping with her sick cat. Truly would expect more from a specialist, and you should be ashamed
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June 2023 by S
Loved Mallets Bay till my kitty got sick. Completely missed her cancer (assured me she wasnt at risk of that) she is now terminal (diagnosed out of state) and we are very sad. Wish they did not have a practice of calling people to argue with commentary when it is free speech. I thought they had patients to help. Samantha is very sweet and Dr. Wolfheiter was kind but did not follow up to call but was apparently sad and sent Dr. Page to do it :)Edit: Wow I am shocked by how much time the main doctor put into responding to this and arguing with me and not apologizing or offering any condolences. LOL I care for my cat very well and have fought for her. I was told at mallets bay by the vet at the initial recheck that it was NOT cancer. And that there was no suspicion of it with age. Its unfortunate that she mispoke and you are covering it up ??♀️
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June 2023 by Jusbian Me
The staff and caring and understanding of my pets special needs. I have brought all my animals here for the past 10 years. I would and constantly recommend them to my friends. I'm so pleased with their service and prices.
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May 2023 by Meh
It can be a little tough to get your first appointment but that seems to just be the way it is everywhere these days.The staff here is lovely and attentive. The vet listened to all my questions and patiently answered them. Very clean place. Never felt pushed to do anything extra and even told me to wait on getting next round of heart guard so I didn't get waste money getting it before I needed it. My last vet couldn't wait to push it on me and had a list of expensive surgeries they said needed to be done or my poor pooch wouldn't love longer than 3 months. Didn't get that here.Moving a few towns over soon but I will make the drive to keep going here.
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April 2023 by Andrea G
I have been going here for a little over 3 years now with my two dogs. 1 huskey and 1 catahoula mix. Not only have they they been kind and patient, they provide options and information. After an unfortunate incident I fell in love with them even more. We worked with Dr.Naylor and she was amazing. We had alot of concerns about 1 of the pups and she gave us information and options for different ways to treat him. After what we just went through with another facility it's a breath of fresh air to have truly good and kind people to work with. There is a reason they have good reviews.
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April 2023 by Thomas Campion
Great service appointment time spot On. Very friendly staff can't remember ay names sorry about that. Great team greatest of all my dog was comfortable hi hopes for my cat visit
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January 2023 by Susan Polgreen
Dr. Wolf, Dr. Shelley, and the entire staff at Mallets Bay Veterinary Hospital are beyond exceptional and I cannot recommend this practice enough. Bringing your beloved pet to the doctor can be such a scary experience, but they all ensure that you feel comfortable and well-informed every step of the way. My puppy actually ENJOYS being there and is treated wonderfully by every staff member there. 10/10!
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November 2022 by S Von
They are awesome here. You can tell they really care about their animal patients! I had to bring my cat in for her annual checkup (luckily she is in perfect health) and they were so kind and gentle with her. They have been my vet for her whole life, 10 years and counting. ?
