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June 2023 by Frederick Stearns
Quick friendly service.
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May 2022 by Amy Moore
Terrible. I have made a bad review for Heritage before but since they are so tied with the community and do good things I have never posted it. I have been told by countless people that they never have had issues and that has also held me back from sharing my experiences and issues. I have constant issues. They have an antiquated system and it just keeps getting worse. The app never works properly for anything especially mobile deposit (which you have to pay for unlike most banks and it is done manually by a person who keys it in twice a day, how’s that for Stone Age?). When mobile deposit doesn’t work you have to drive to the bank, they cannot help over the phone in any way. This is a 45 minute drive for me. The app also never updates, so I am unsure of its security. I have also had issues with my bank account info being stolen in the past and it took them 10 days to get back over $1000. Transfers and transactions are extremely slow and customer service is slow and often very rude. They do not work well with Venmo transfers either and do not provide instant Venmo deposits… the list goes on and on. As a self employed business owner in Rutland county, I feel extremely ignored and used. I do not like making bad reviews for local institutions but this cannot be ignored and my hope is if this is seen maybe something will change .
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November 2021 by Lindsay Perry
Doing business here is always frustrating. Takes 10 times as long as other banks to process transactions, systems are constantly down, teller lines & customer service wait times are excessively long.
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June 2021 by Winter Levine
Their computers and bookkeeping abilities are seriously lacking. There are major issues with processing times for debit transactions and the quality/usability of the debit cards themselves.
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March 2021 by Craig O'Dell
Terrible ! I have always used them for all my vehicle loans in the past, I have been trying to find a loan officer to work with that will email or call me back, the place has become a joke! All they do is push me off, hard to contact, never return emails, never return calls!
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February 2021 by JG Eckel
Very friendly staff, willing to take the time to help you with your problem or questions.
