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January 2024 by Jeromy A.
made the unfortunate decision of opening a credit card with them. Their website/app is extremely janky and easy to lose contact with support, and the loan processor has been extremely unhelpful and unprofessional.
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January 2024 by Jordan Douglas
Excellent and courteous experience transferring funds and opening a certificate, with Brad. Thanks
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December 2023 by Sara Hearne
The atmosphere of this branch is a breath of fresh air compared to a recent experience I had at another local credit union. The staff in Burlington are pleasant and engaging. I look forward to my next visit.
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December 2023 by Kierstin Wall
Best local bank to have a business account. Super friendly staff always willing to offer advice and support.
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November 2023 by Alijah Legault
This is the best bank by far! Friendly tellers and great policies, never let me down or not been the upmost helpful
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November 2023 by Tatiana Santa Lucia
This bank is for older people or anyone who doesn’t use cash app or PayPal. Apparently you can’t use any money transfer apps with this bank. Count me out!
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July 2023 by Bitsy Eddy
Megan went above and beyond my expectations at every turn.Informative, friendly, helpful, and knowledgeable.An absolute delight to work with!
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July 2023 by Patrick D.
I am VFCU member with both personal and business accounts, and I'm looking forward to moving my business assets (possibly both) elsewhere. This is not a financial institution meant for businesses, even small ones. I can't tell you how many hours I've wasted on the phone with their service team because their systems fail at even the most basic of functions. Most recent example -- VFCU decided to work with a new credit card provider. They send me a new card with a new number. Fine. I activate it, then discover the new card is not linked to my previous account. Can't access my statements to forward to my accountant. I went on their website to try to verify new information. Their form wouldn't accept my info, so I get on the phone with Service. She can't figure it out, so she calls me back an hour later and we solve it. Great. I hang up, and go to pay my credit card bill and guess what? My checking account is not linked for payments. So, again, I go to add a new payment option, and guess what? Their online form will not allow me to enter my routing number to my account. An account that belongs to VFCU! This is one among many examples of the weird, frustrating issues with their online banking. So tired of wasting hours on the phone over their tech failures. As soon as it is straightened out, I'm transferring my business assets to a real bank.
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June 2023 by Shelly Gerard
Richard really came through to help me, when I thought things were hopeless. He was so easy to work with.
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May 2023 by Glenna Kay Copeland
I wanted to share my positive experience with Lori B in getting into my on line account. After a couple of calls with other representatives, she had the knowledge and skill (plus patience) to set me up with a new account. Which solved the problem! Thanks so much Lori.
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March 2023 by Maxine Kravitz
I love the local vibe and approachability of this bank. The downtown branch is lovely and clean, and overall appealing as a financial institution. I came in to start an account with many questions and found that the employees are friendly, kind, and extremely helpful. The branch manager made sure to answer all my questions and make sure that I got the time I needed to feel secure and excited about banking here. I especially love the care and involvement that VFCU has in local charities and the Vermont community at large.
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March 2023 by Payson Dennis
Lori,Was FANTASTIC! Believe it or not! I look forward to calling in and having Lori helping me. She is so helpful & courtesy. The best!!! Love Her!! Great Job Lori!!! And Thank you!
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March 2023 by Robert Darrah
As an establishment I feel like just another number. Have had this bank since I was 18 and I’m 36 now. Don’t have one overly positive thing to say over that whole time. Don’t befooled they are just another bank haha
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January 2023 by Mark Denio
I always have a very pleasant experience with Vermont Federal Credit. I have been with them for over a year. They are always very helpful and knowledgeable about all my banking needs. Brad the bank manager and his staff are very kind and appreciate my business. You get this small town experience feel in a big bank . Which I greatly appreciate.
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December 2022 by Drew Hoffmeyer
Justin at the Kennedy Dr. building was on top of everything right from the get go. He kept me up to date at every turn, whether it was following up for paperwork, or letting me know what the next step was, he was on it! Awesome customer service from start to finish, couldn't have asked for a better experience.
