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February 2024 by Kristine Lucey
Britnee is such a kind human. She is warm & talented as well. I left with a beautiful haircut!! I recommend her for your next haircut!
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January 2024 by Darcy Kempton
I’m so happy to have found Urban! I can’t imagine there’s a better salon in the Burlington area! Everything from the service, products, stylists and super cute boutique that kept me occupied whole mile waiting was superb! I will be back! ??
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July 2023 by Julie Vander Wiel-Hakme
Best hair cut I’ve had in years! Stacey saved my curls, they are happy again. Lovely salon with excellent customer service. Can’t recommend enough - I will definitely be back!Services: Haircut
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July 2023 by Chloe Durant
Getting your haircut by a new person when you have curly hair is always slightly terrifying, because haircuts can make or break your curls. Stacey gave me a fantastic cut, my curls came to life as soon as she was done! Highly recommend
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May 2023 by Cdennisd20
I received the best curly cut in my life. , I'm so thankful to have found this salon and would recommend for anyone who has curly hair!Service: Curly hair
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April 2023 by Chelsea Russell
Such a fun atmosphere with excellent service! ♡♡ I always look forward to my appointments here.
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August 2022 by Charli Kail
They are simply the best!
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March 2021 by Viktoria Manukyan
Don't really want to spend any more time on this place even for writing a review.I had 3pm haircut appointment and at 3:30pm she was still working on her previous customer. Once I realized I am gonna be late from a work phone call at 4:10 and told her I don't think there is enough time as I wasn't planning to wait for 30 minutes her response was "You don't know how fast I can do my job". Well, yes i don't know and probably that is a good thing, I wouldn't wanted to wait 30 minutes and get rushed haircut and pay pretty high price for that, and while it might sounded very surprising for "some people" I am highly responsible and couldn't risk and be late from my work!To be fair she apologized at the end, but it didn't really change the bad experience I had and didn't return 30 minutes I lost waiting!
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November 2020 by Mary Farmer
Worst experience I have ever had. Can’t believe this place is still open.
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August 2020 by Diana Popa
As much as I wanted to like this place, I personally had a really bad experience. The staff was rude and after waiting for a long time, I did not get an apology. I had to leave as the attitude and also lack of professionalism made me feel really uncomfortable. I have no regrets as I was able to find a much better place round the corner.
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July 2020 by Thomas Hellman
Today received a average haircut! When I went to pay was hit with a $25 covic charge! In addition to the haircut charge!! Over $70 for a men’s haircut isINSANE TCH
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July 2020 by Mary Farmer
Do NOT go to urban salon team. They butchered my hair and color and when I told them I wasn’t satisfied they told me there was nothing they could do. An awful experience with horrible customer service. Here’s a picture of my hair after their “balayage.”
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July 2020 by Coco T
To be clear, I went to this salon 3 times, even brought my daughter to the salon back in June 2012. First two times were fine. But the owner Stacey was very unprofessional at the third time. It was the worst customer service experience I’ve ever came across. Especially coming from the owner. She cut my hair much shorter than I asked. Then asked me what do I think. I said “I like it, but a bit shorter than I expected” and that set her off who said to me in a very rude manner “Do you want me to sweep the floor and put hair back on to you?!?! WHAAAAT?!?! I was too shocked. I paid good amount of tip then never went back. It was unbelievable.
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June 2020 by Coco Hall
It was the worst customer service experience I’ve ever came across. Especially coming from the owner. She cut my hair much shorter than I asked. Then asked me what do I think. I said “I like it, but a bit shorter than I expected” and that set her off who said to me in a very rude manner “Do you want me to sweep the floor and put hair back on to you?!?! WHAAAAT?!?! I was too shocked. I paid good amount of tip then never went back. It was unbelievable.
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May 2020 by Dee Di
As much as I wanted to like this place, I personally had a really bad experience. The staff was rude and after waiting for a long time, I did not get an apology. I had to leave as the attitude and also lack of professionalism made me feel really uncomfortable. I have no regrets as I was able to find a much better place round the corner.
