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September 2024 by Tom Clark
Caitlyn and crew are fantastic. People make a business like this great to deal with. Had a fragile piece of art sent to our home in Florida and unfortunately it arrived damaged. Caitlyn help with the claim and resolved the issue quickly. 2nd piece showed up quickly after the claim and looks great. We will use this UPS store in the near future for all our Burlington shipping needs.
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August 2024 by Asad Javed
I’ve visited this UPS store many times over the past 4 years and have always found the staff really helpful. Everything is always smooth and efficient.
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August 2024 by Mark Stein
The staff at this store is very hardworking and knowledgeable, and have always provided really excellent, personalized and friendly service.
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July 2024 by Gotcha lol
UPS is the most unreliable delivery company in Vermont. Don’t trust this company if you manage a business. Best to support USPS or FedEx - both offer sustainable delivery times, dates and ultimately your products actually arrive. No more worthless UPS customer service, lies about delivery or other false narratives they push to shadow their inadequacies of being anything short of reliable.
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March 2024 by Kurt Mehta
Great and dedicated people working there who always greet you with a smile. Pretty rare these days
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March 2024 by Becky Penney
I could not love this store any more. I pass four different ones to go there and deal with their staff. Two thumbs up (as long as they keep Caitlyn)!
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February 2024 by Poom Poomer
I submitted an online order here and expected to pick it up in 2 hours. When I arrived, the UPS staffs can’t access the online order with the absence of the manger, prompting me to start sending files from the scratch.
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December 2023 by Jared Moody-Lewis
By far the best UPS store in VT! The staff are amazing!
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October 2023 by Jorge Garcia
Friendly and professional employees.
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March 2023 by Samantha Hemingway
I went to UPS Store #2821 to ship out a few returns. The boy working there was extremely rude. He was wearing PJs and sandals with socks. He didn't greet me or anything. I asked numerous times if I was all set because he kept walking away and wouldn't give me a receipt. It was some of the worse costumer service I have had in a long time, and that is saying a lot because people lack costumer service skills nowadays!
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March 2023 by Geoff Bosse
Caitlyn the Assistant Manager was awesome! I’ve been to 2 other UPS stores to try and return a package. I kept having issues with the shipping code I was given. She actually took the time to ask me a couple of questions to find the solution. Great Service, she deserves to be commended!!!!!
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September 2022 by Carmen George Weddings
The guy with the red hair was great. Make shipping my boxes easy
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August 2022 by Joe Wehry
This place is open. Just went there today 8/1. They've not been closed.
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May 2022 by Rachael Davis
Local small seller here! This is the only ups in the state that charges you to print your labels! Go anywhere else!(:
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April 2022 by Scott Pilgrim
Anything ups related is guaranteed to be awful and this is no exception to the rule, go fedex any chance possible if you’re interested in your packages actually getting delivered
