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April 2020 by Paula Dunnivant
The people there are absolutely great. They are not just good at their jobs, they go the extra mile. And friendly on top of it. Great job guys.
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February 2020 by Timothy G.
Horrible. NCFCU, this was an ignominious failure on your part, to not underwrite a loan for a business which would employ many individuals and help this local economy. North Country Federal Credit Union is not alone in this fiasco which exists here in the poorest part of Vermont. Other financial institutions in this area are remiss also, when they fail to invest in the infrastructure of this decaying area. I am referring to the lending institutions, where the loan officers, who are probably poorly paid, lack the skills to understand the very basics of financial analysis. Some of them to my astonishment don't even have accounting degrees. My attempts to purchase and fund an ongoing business, situated within one of the more beautiful Inns in the entire State of Vermont, was sabotaged by NCFCU lending officers. The financial institutions here need to stand behind the development of tourism, particularly in one of the poorest sections of Vermont, George Aiken's own Northeast Kingdom I presented to your financial institution a business valued on the Grand List at 1.1 million which produces significant net profits each year, with communal ownership of 485 feet of Lake frontage, 11 beautiful, fully furnished rooms and a 28 year history of rentals which yield an average occupancy of 50%, A rate of return which Bernie Madoff claimed to have achieved. In one sense it is as if the seller, who truly loved this area, wanted to gift it to this area, for the sake of posterity. But we are incapable of receiving this gift because the economic engineers appear to be asleep at the control board, throttle wide open, heading towards a train wreck. When your financial institution had to study this proposition for 12 weeks before a committment, I began to wonder whether you are capable of functioning at all down there in that Burlington office. I am going suggest strongly that your board of directors take the following under advisement. 1. You need to recruit people on your staff who can analyze rates of return, and who understand basic financial analysis. 2. With an financial institution in the commercial loan business, like yours, it is no wonder the Northeast Kingdom is still poor and imperiled . It always has been and will continue to be partly due to the policies of the financial institutions up here in the Kingdom and in S. Burlington Vt. Certainly NCFCU displayed an abysmal failure in this particular case, to grasp the obvious. 3. If a group of Rhesus monkeys evaluated the financials which I presented to you, 50% of them would have made the right decision. But your elevated minds pondered it for 12 weeks. That then, represents a 100% failure rate at your BANK. In one sense it proves that a monkey could have a higher rate of loan success, than your jackasses at the North Country Federal Credit Union Headquarters. Perhaps you should desist from commercial loaning practices entirely. The standard banks or financial institutions have some of the same fundamental problems as NCFCU particularly up here in the Kingdom. Part of it is strictly due to underwriting policy. It appears that these institutions are still loaning lots of money on motor homes,(encouraging terms of 15 years) snowmobiles and ATVs. This type of underwriting simple makes people poorer. Especially when a lending institution encourages a 15year term on a motor home or a tow behind trailer, that will depreciate fully by the time the 7th year of the term passes. While doing this type of predatory loaning, they struggle and appear to resist the underwriting of the purchase of an Inn, which includes a beautiful restaurant that employs chefs, waitresses, maintenance men, landscapers, and serves directly the industry of tourism. Really, I recommend that you shut down your commercial lending operations and finance snow machines and "pay day" loans. Sincerely TimothyGage Westmore Vermont Meacham and Jeff Smith are horrible. They cannot loan commercially. Timothy Gage Westmore Vermont Call me first.
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January 2020 by Danielle B.
I love this branch! Their customer service is excellent and their interest rates are the lowest I've ever had! I cant say enough great things about this place and the people who work there!
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August 2019 by John A.
DO NOT DO BUSINESS WITH THIS BANK COMPLETE SCAM We made the dire mistake of doing our mortgage through them. We were going to buy a property and fix it up and resell it. They got me to invest over $30,000 of my own personal funds into sub diving a property and making it actually worth $90,000 , so that they could issue two mortgages on it instead of just one. The Vice CEO of this place made a deal with me and signed off on the loan. After the closing was done. I own and operate a web development business we needed to raise money to launch a new invention. So the vice ceo offered me a deal so that I could raise that money. However, the second that the closing was done. It was discovered that there was thousands of more dollars worth of work to be done, and the bank knew that and did not disclose it. Even the banks own closing attorney told me that he knew that the bank knew this and did not disclose it to me. Than they try to pass it off like I walked into a bank and applied for a home mortgage, when the reality is the Vice President (Bob Cowie) of the bank offered to give me the funds to do what I needed to do to fix up the property so I could resell it and make the funds I needed to upgrade our business. You should see how bad this bank lies to the court under Oath. I don't know how they can live with themselves lying under oath. At this time we are preparing paperwork for a major lawsuit against them. We've given them many chances to do the right thing. However, the bank is willing to spend $50,000 in attorney fees to avoid making it right and get people to believe their lies, and try to pass off so much crap that they must have to pay people to believe it because there is not an ounce of honesty within anyone at this bank. Especially the upper management. This is a perfect example of what predatory lending is, and they might be able to get away with in Vermont because they have enough money to pay off the right people in the state. Well guess what gig is up because I am talking with the Securities and exchange commission, the Leauge of credit unions and everyone who wants to listen at this point. So they can either make the situation right and give me my money. I thought I was doing a solid by maintaining a good relationship with a bank and one time I thought they were friends. However, soon as it came time to do a large deal, they got me to spend all my money on a property. Than failed to provide a construction loan that was also promised so we could fix it up and resell it. This place is a complete scam and I will spend the rest of my life trying to either get my money and/or shut this place down.
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March 2019 by Martha Jensen
Excellent service.
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March 2018 by Carmen George Weddings
They are friendly and helpful plus their fees are reasonable. The North Avenue branch has a convenient drive through window too.
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April 2017 by Celeste Perron
Applying for mortgage for first home. The mortgage officer checked with her supervisor to procure a more competitive rate than either of the lenders I was currently looking at, and was even able to offer me program to assist with closing costs that neither of the other lenders mentioned. I felt they went above and beyond for my business. -Colchester resident
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April 2017 by Calen Chang
The membership service rep was quite indifferent and appeared uninterested when I went to open an account. She was not unfriendly per se, but I did not feel welcomed after all. It is concerning because I was looking forward to refinancing my auto loan, but I am uncertain about their reliability now because treating a customer with respect and cordiality is the foundation of a good and reliable business.
