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November 2023 by David Vunna
I would put 0 stars if possible. I tried to buy Uggs, my order canceled so I called the store and one of the employees told me it was fraud declining and to try different information, so I did that, my orders still kept canceling, I called again and the owner started yelling at me saying they do not sell to resellers and that they contacted UGG and that I am banned from shopping at Dear Lucy. i dont know if I was being discriminated or if they plan on selling the shoes under the table to actual resellers but what just happened to me was extremely bizarre. I told the owner I was leaving a review and then she offered to sell me the pair which I refused. I am not saying that what happened here will happen to you, it could just be a complete misunderstanding between their owner and one of their employees, but considering I got banned for at the end of the day just trying to buy shoes, and all this happened in less than 30 minutes. I was told to shop elsewhere and I recommend that as well.
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November 2023 by Brittany Pernicka
Online hours do not reflect the hours the store is open for business. Drove 45 minutes for a closed location.
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October 2023 by Olivia Taylor
I've purchased a few pairs of shoes from Dear Lucy and each time it has been a lovely experience. Most recently I went in to get waterproof boots for the fall, and when I asked about a specific brand (Blondos) the employee led me straight to them and was incredibly attentive while I debated what size to purchase. The next day part of the shoe broke, so I sent an email to Dear Lucy and they immediately responded and said I could bring it back in to switch it out for another pair. When I arrived two days later, they already had the boots boxed and ready for me to go. Anytime I want to purchase a higher quality shoe I go to Dear Lucy. I would highly recommend.
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October 2023 by Shannon Nephew
Being very fussy with my shoes, I often shop here when visiting from our boat in the marina, during the summer. However, the customer service is super hit or miss. We have had one very friendly, helpful salesperson and more often as of late, we have someone who acts like we are an inconvenience. Since they have a really great selection of shoes, this is super disappointing.
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June 2023 by Lisa
Fast shipping. Did not honor return policy
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June 2023 by Maureen Stewart
Charlotte and Siobhan were so helpful showing me a variety of sandals today. Even though the store was busy with customers, they gave me their undivided attention! I am so glad I bought the trendy Kork Ease sandals- I will definitely go back to Dear Lucy again. Great customer service.
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June 2023 by K Williams
An unfortunate experience today. Was excited for the dear Lucy birthday sale- bought a pair of birks. Saw receipt reflected a price of $145, $35 more than the sticker price. When bringing this to the attention of the employees it was not met with resolution. Comments such as “there’s nothing we can do,” “we are already giving you a discount (25% birthday discount per store ),” “we don’t have a manager on duty to override anything.”For being a customer with an account in the system for a while- I would expect a better customer experience. This shopping trip has led me to only shop when a manager is on duty. I spent more on a pair of sandals that was mis marked by the employee. I paid for a $26 of mistake that was not my doing and at the responsibility of Dear Lucy. Just disheartened at this experience. Hope others have a better one especially on this day of 5/7/23.
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June 2023 by Doreen Manzi
Ordered shoes over the phone. They came.in.a few days and where perfect. Customer service was very nice. No problems. Will definitely order again
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February 2023 by Cindy Richardson
Very easy to work with! Good prices, excellent communication & professional service. I have only dealt with online but would highly recommend and will keep on my go to shoe shopping list!
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October 2022 by Westerly Miller
I am all about supporting small local businesses which is why I shopped at Dear Lucy. Unfortunately, the shoes I bought for my daughter didn’t fit and when I tried to return them for a larger size, they were sold out. They would only provide store credit, even though I’m 2+ hours away. I was assured that I could call and purchase over the phone, but no one answered or returned my phone calls. When I tried to purchase via Instagram, it would not let me use my credit. So, long and short is that when I eventually used my store credit, I could not get the sale price, paid additional shipping charges, and was treated like I was trying to “double dip” by actually using my store credit. Staff are rude, unhelpful and do not deserve your business. THIS is why people buy on Amazon which is a shame, because small businesses need to be supported, just not Dear Lucy. Shame.
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October 2022 by Barbara Burrington-Desautels
Definitely the best shoe store in Burlington and in my “world”. The folks at Dear Lucy bend over backwards to ensure everything is positive and your experience is outstanding. Free shipping, excellent communication and always striving to being the best to you. Love love love! Better then Zappos or Amazon, by far!
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September 2022 by Magdalena N
Good brands, high prices, nice shoes, and customer service that leaves a lot to be desired. Employees are not familiar with the store's own return policy. I was misinformed about the policy, so when I tried to return the shoes I had bought just the day prior, I was met with a very unprofessional and disrespectful customer service experience. I was told by the rude associate that an exception would be made to honor my return and that I was all set. I walked away hoping for an email receipt (no other option) but I have seen no receipt or refund in my account. Shameful.
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August 2022 by Sally C
Fast shipping. Did not honor return policy
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November 2020 by Amanda Anderson
I love the staff here the shoes are such great quality! I will always come back here for the cutest styles ❤️
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August 2020 by Ashley LaCross
First time in the store today and I fell in love with everything! Literally not a pair of shoes there that I wouldn’t wear. Great selection, and super friendly staff and owner. Will definitely be returning!