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November 2023 by Shawn Collins
Been using for 10 years with zero issues. Always prompt replies and never any issues. Best rates available when I searched, and many options.
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July 2023 by Alan B.
They almost never have more than 1 teller available. I was 2nd in line behind a woman who was asking several questions of the one teller on duty. She was clearly not doing any banking transaction, just talking to the teller. After 20 minutes and a long line had formed I asked the teller if there was any teller backup support she could call on. She said no. 5 minutes later some guy comes in off the street wanting to buy a roll of quarters. Frustrated by the line he starts walking through the offices until he finds the branch manager who comes out and opens up another teller window. If your tellers can't tell the truth and your branch manager can't see the long line and a problem, you don't belong in a customer service organization. Most banks are fast, efficient and care about their customers. Citizen's Bank does not.
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June 2022 by Susie C.
My debit card expires at the end of June. Received a couple of emails to alert me that my new one would arrive soon. Okay no problem, or so I thought. They cancelled my current card a week ago and I called and was more than patient as a young man explained the cards were a little late getting out and he didn't have his new card either. He assured me it would arrive within this week, it didn't. Now I have the nightmare of auto payments getting declined, I can't use the card at the store or to obtain cash. It's 2022 this is insane.
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April 2021 by Timothy T Dunkin SR
I am so thankful I found Dave at Burlington Bankcard for our processing. I was using Yapstone previously and Dave reduced our merchant costs by over $50,000 per year. That's a free new car every year for what I was wasting on fees!Dave was extremely patient with me through the process as I had many questions to make sure I would save money over my current processor. I am recommending everyone I know to Dave and would encourage anyone to switch over to him and reduce their merchant costs.Dave set us up with Elavon and their customer service and reports are far superior to our previous processor. The reports have a recap at the top of each statement that shows you at a glance what you processed and what you paid to process it.
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March 2021 by Jaime P.
Do not trust Citizens Bank. This bank is a bunch of scammers. Do not trust them they will steal your money, and not give you vital information about your account. I just pulled all of my money and savings from there, there were willing to let tens of thousands out of the company, to not give me 300$ from a promo deal! Scammers!
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March 2021 by Jenn B.
Worst banking experience in my life! I just moved from California to Vt. Prior to the transition, I called Citizens to make sure that I could transfer from BANK to BANK so that my 5yro and I could buy a car within the first week of being here. I opened a checking account with cash and a savings with a large BANK transfer so that I could get a car. I was told by Dawa Sherpa my wait was 24-72 hours. I found a car and started the payout process after 72 hours. Citizens then told me that my account had insufficient funds after both myself and banking representatives SAW the money in my account, which led me to believe that my funds where stolen. A few days later the story changed to fraud after I spent over 30 hours on the phone and in person trying to resolve this issue. POOR CUSTOMER SERVICE is an understatement! NO BODY KNOW WHAT IS GOING ON and just shrug their shoulders while $35,000 has gone missing. Now they say that the funds coming DIRECTLY from Bank of America are Fraudulent and they will return them to BofA.....SOMEDAY BEFORE JUNE!! Today is March 16th!!!! Meanwhile my son and I are renting a car for 3+weeks which is expensive and completely unnecessary if this bank was honest and organized. As of now I still waiting for Citizens to place the "fraudulent' funds back to BofA account so that my son and I can have cash or a debit card to eat and buy a car. Thanks to Citizens we are left out in the cold (literally) as they hold my hard earned cash and saved money hostage. Oh, and they also froze my ATM and online banking so we have had no money for the first several weeks coming to Vermont. Its not great to be in a new place with a young child and NO available money. In the future, I will be keeping my money in accounts outside of Vermont from now on. Citizens has really burned me especially since I methodically took all the steps necessary for a smooth transition to a new state. I TRUSTED THEM and that was my mistake. You have many other options in banks, DONT MAKE THE SAME MISTAKE I DID!!!!!!!
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October 2020 by Sean O.
Only bank that I have gone to where they allowed me to exchange money for quarters. Could have been the teller that was nice because he really wanted to make it a point that he shouldnt be doing this and I need to be a customer in order to exchange for quarters. Thank you for doing it. It earned you a nice review!
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August 2020 by Tim Dunkin
I am so thankful I found Dave at Burlington Bankcard for our processing. I was using Yapstone previously and Dave reduced our merchant costs by over $50,000 per year. That's a free new car every year for what I was wasting on fees!Dave was extremely patient with me through the process as I had many questions to make sure I would save money over my current processor. I am recommending everyone I know to Dave and would encourage anyone to switch over to him and reduce their merchant costs. Dave set us up with Elavon and their customer service and reports are far superior to our previous processor. The reports have a recap at the top of each statement that shows you at a glance what you processed and what you paid to process it.
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June 2020 by Stephanie J.
I'll start by saying that my problem is not with this particular Citizens Bank branch but the company as a whole. If I could give 0 stars, I would do so. Avoid working with them at all costs. 3 WEEKS AGO my identity was stolen and a fraudulent account was set up through Citizens Bank using my information. I immediately alerted Citizens Bank and was given a case number and an employee dedicated to my case. 3 weeks later, I still have NONE of the issues resolved -- the account is still open and not restricted from use. I've been given ZERO information about progress on the case/investigation, and have also not received any indication of my liability for additional fraudulent activity on the account despite my multiple attempts to get this information. Right after this account was opened, I had similar accounts opened or attempted opening through several other banks, ALL OF WHICH, were handled and closed within 2 business days of me speaking with the other banks. I cannot emphasize enough how much I would avoid using Citizens Bank if you have ANY other reasonable options.
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April 2019 by Barbara S.
I am giving this bank 0 stars. My company uses this bank for their payroll and expenses. I tried to cash my check at a local branch and was told I would have to pay a $7.00 fee plus give them my fingerprint. Are you kidding me? This is insanity at its best. I don't understand why anybody would want to do business with this bank. Also, I stood in line for at least 15 minutes while the only teller on duty took his grand old time to cash a check for the only other customer in the bank. He had to count the money 4 times before he would hand it to her. I went to my credit union and cashed my check in about 3 minutes. Way better service and less fees at credit unions.
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February 2019 by Marcy Carton
Burlington Bank Card is the answer to your credit card processing problems! Dave is awesome to work with. The product is priced right for even small companies to use.
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February 2019 by Robbi Handy Holmes
outstanding products and service!
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January 2019 by Willow and Rai Floral Design
I have used Burlington Bank Card for over 6 years. Great pricing and customer service, always. Anytime I had questions Dave always answered the phone. I highly recommend his services.
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January 2019 by David Bogue
Great pricing, great service. We have used Burlington Bank Card for credit card processing for several years and have been extremely happy.
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January 2019 by David Curley
A great company! Dave is super helpful with fantastic costumer service!
