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May 2024 by Penny Wiltz
Wonderful. Staff knows how to fit larger busted women. Have pretty amazing selection on wireless bras and sports bras
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January 2024 by Sarah Cronk-Duquette
I'm so thankful for Pam! I went to Victoria's Secret for a fitting and although the girl there was helpful, I knew I needed more help with making sure I was getting the right fit. Pam took care of that! Not only did she get me into a bra that I finally feel comfortable in, she explained so much about how sizing works and where straps, cups and clasps should be falling. Thank you, Pam!
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December 2023 by Nova
I am trans-masc and autistic and had a poor experience shopping there today. I said I was looking for a bra, not quite sure exactly what I wanted other than for it to be black, and I already knew my size. The worker, whom I presume to be the owner, started showing me a couple options and seemed pretty helpful, but very quickly made a lot of assumptions about what I could afford. And this continued through my whole shopping experience there. I had not mentioned anything about my price range. She told me I needed to leave my bag with her while I went to the dressing room, and I did, but I do question if she asks everyone to do that. She seemed very skeptical that I knew my accurate sizing and was surprised when I said the bras had fit. I was having a lot of trouble finding a bra I felt comfortable wearing, which was due to my dysphoria. But I was clear about what I was looking for and was honest when I didn’t like things, and she made a comment about how I don’t have much experience wearing bras. Which is a strange thing to tell someone. She kept offering to check my sizing when I tried things on, even after I had clearly said no, thank you. The whole time it felt like she was expecting me to steal from the store. I didn’t end up buying anything because I didn’t find anything I had liked enough and I felt increasingly more uncomfortable through the short time I spent there. Bra shopping is already something that brings me a lot of dysphoria and stress and this experience didn’t help me at all.
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November 2023 by Mady J.
The older sales associate lady working the day shift yesterday was really rude and made some seriously obnoxious comments. She doesn't know what she's talking about or women's body in general. So out of date and tone deaf. Items are overpriced as well.
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October 2023 by Susan F.
I had a similar experience to some of the other reviewers who have noted negative interactions with the store owner. I found her to be rude and generally unhelpful. When I finally found a couple of bras to buy I was shocked when I got home to find that she had cut out the labels and tags and did not include a receipt in the bag. So now I have two bras that I actually like and fit well but I have no idea what either bra is should I want to buy the same style again. I'm not sure why she thinks this is good business practice.
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October 2023 by Chloe G.
This was the second time I visited Bertha Church and neither have been good experiences. The first time, the sales associate was rude, but I found a bra. They needed to order it so they took down my information and I never heard from them. Yesterday, after a wonderful experience at L'ivresse is Essex, I went to Bertha Church to look for a style that L'ivresse didn't stock. The older sales associate at Bertha Church scoffed in my face once she heard my bra size (38H). She followed me around the store and anytime I even stopped to look at a bra she exclaimed, "well they certainly don't make that one in your size." The younger sales associate brought me a few bras, but did not seem well versed in bra fitting or styles. I tried on a few bras, nothing was right and they acted like my requests were unreasonable. I wanted a basic t-shirt bra in nude that would be smooth under a shirt (so, no lace). That is not a ridiculous request, they cannot convince me of that no matter how much they tried. I am never returning. I would suggest you go to L'ivresse instead for a fantastic bra shopping experience. Plenty of sizes and selection there and wonderful staff.
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August 2023 by Melissa W.
Pam was so accommodating and very patient with me and my two little girls! I have been wearing the same nursing bras since I was pregnant with my first kiddo 7 years ago. She helped me pick out the perfect size bra and even ordered some more in my size! I'll be buying all of my bras here from now on
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June 2023 by Debbie Conger
nice store,great customer service. (*i got a response from the owner asking why the poor rating and being a bit technologically challenged this is the only way i can find to reply) i did not think this was a poor rating the store like i said is nice and customer service was great. i don’t give to many five stars to any business unless i feel above and beyond and not feeling that way is more about me and my own experience than it is about the business if i’m making any sense here. basically what i’m trying to say is you guys did nothing wrong!!! i just am not big on shopping especially for things like bras?♀️?♀️?♀️ i’m sooo private and having to be fitted for and purchase a bra is sooo out of my comfort zone and that is no fault on the stores part at all but that’s why i gave three stars and also why i had nothing negative to say about the store. it just came down to my own experience and comfort level and meant no disrespect or such to the store or it’s service. hope that helps to clear things up. as i said good store,good service? my apologies if it was taken any other way
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May 2023 by Gudrun N.
They do have a nice collection. However, I was disappointed how little help choosing the right bra was offered. I was the only customer in the store and it would have been very easy for the salesperson to offer help and advice.I was between sizes and and expected some measurements and input. When I go into a specialty store I expect more. Unfortunately I got no more help than going into any other department store.
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December 2022 by Jill M
I was in a pinch and needed a pair of navy stockings for a wedding I was attending the next day. I was so lucky to find Bertha Church Intimate Apparel - within 5 minutes, I left with my new pair of navy stockings which incidentally fit perfectly and were super comfortable. Also very reasonably priced at $11.00. Thank you!
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September 2022 by Regina Medeiros
The service and advice I received about bras was excellent. She spent alot of time with me and helped me find bras that met my needs. I would've given 5 starts for that....except when I got home and took the 3 bras out of the bag I saw she removed the tags. I want that info in case in the long run I want to order the same bras. I was very pleased with things until I saw she did this. I can't recall ever purchasing clothing and the clerk removed tags.
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July 2022 by Carson Kingsbury
I don't usually write these but I figured I'd warn people- the owner seems very transphobic.I went in with my girlfriend and she seemed normal at first but when I told her we were just looking she bristled and glared at her. Soon another customer walked in and was warm and responsive to them but kept glaring at my girlfriend. The owner basically walked into her at one point (with ample space to not do so) and stared at her silently when she apologized. Her eyes followed us around the store the entire time and she was cold and rude at checkout, ending the interaction in a rather condescending way. My girlfriend said once we walked out she thinks she was overcharged for the bra (paid full price for an item on the discount rack).Frustrated she would treat her like this, especially since she ended up paying over $100 for the two items.
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April 2022 by Vicki Matthews
What an experience. I have never been properly fitted for undergarments. She sized me, and the choice was perfect. I will return.
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March 2022 by Rachel Lerman
Pam at Bertha Church Intimate Apparel is amazing!! She is super knowledgeable and caters to all of her customers wants and needs. She has a large variety of brands, styles, and colors. I would highly recommend this boutique to all!
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February 2022 by Jessica Davenport
I visited Bertha Church for the first time today and was blown away by the selection and customer service. I was treated kindly and with respect and felt very comfortable. I went in and was given a fitting and given a couple bras to try my size, she came back to check if they fit and we worked from there!I bought a sport bra and a fancy every day bra and cannot wait to shop here again. I cannot recommend this shop enough.
