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February 2024 by Scott Yager
Avoid this place at all costs!Let's start with the pharmacy... rude! I could use more salty words, but that would not be appropriate for a public forum.Now let's talk about the store... filthy! Floor needs to be swept, cleaned, and mopped! It felt like the place had not been cleaned in months!If you must go to a Walgreens, then drive to Keene.
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December 2023 by Myla Santiago
I’m not sure why there are so many negative reviews on this store… From what I have seen they do an amazing job. I suggest this store, not only their front end but their pharmacy as well. Their pharmacy goes above and beyond for their pay. I love these people! 10/10
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December 2023 by demon qx
I’m a very anti-social person and i am kinda insecure about my medications. This walgreens pharmacy has helped me so much. Please thank them for me!
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December 2023 by Caleb penny
I came yesterday at 12/17 and was amazed by the customer service I was received, especially by Ashley who was very patient and understanding to my situation!
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December 2023 by Jaime Woronecki
Never has my scripts ready and everyone is always grouchy in the pharmacy , one person tells me one thing another tells me different, I get txt also saying my meds are ready and when I go to pick them up they are not!! They run-out of one of my medication frequently and should have enough to fill it..if they'd do a count of customers that take it and order accordingly!!
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October 2023 by Sean condon
seriously the absolute worst/joke of a pharmacy driving 20 min to keene to pick up my medication instead of wasting my time with these people
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August 2023 by Anthony L.
Absolutely the worst pharmacy chain out there. They will make you drive to the store before they tell you if they have a medication in stock- "for the safety of the staff" WTF. Is Brattleboro so ghetto that they fear to even let people know if they have a medication. Go mail order and avoid these ridiculous policies and chain.
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July 2023 by Lexie BBY
The pharmacy at this Walgreens location is a joke. I don't think I have ever interacted with a employee that wasn't rude. Every time I call in to inquire about a prescription, I am told one thing and when I am there in person its another story. Been told many times that it would be ready on a specific day and its not even ready after I spend 30 minutes waiting in line. Its just sad that I dread picking up my medication every time that I need a refill. With the amount of reviews and things I have heard from other people as well you would think something would be done about it, but I guess not.
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July 2023 by Otis Taylor
I switched pharmacies when Brattleboro Pharmacy closed, and I had multiple problems with their pharmacy staff. They were very rude and had horrible customer service! Also the store was frequently out of stock of a lot of items. A lot of the dairy products were out of date sometimes by 2 months! The general store staff were also rude. As if helping me find something was an inconvenience to them. I would NOT recommend this location to anyone. Other Walgreens locations I have been treated 10+ times better.
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July 2023 by Sue Warga
They gave me the wrong dosage of medication. My doctor's office sent them the correct prescription, but Walgreen's filled it at twice the prescribed dosage. When I spoke to the pharmacist, he first tried to tell me that what they dispensed was correct, then acknowledged that they had given me the incorrect dosage but blamed in on the way the doctor's office had written it, saying that "wasn't how we usually see it." I caught the error, but what if I hadn't? What if the next person doesn't?Updated June 24: Within a few hours, there was a reply from someone at Walgreens inviting me to email or call with details of the problem. I emailed to the provided address with full details and my contact info, but there has been no response. It's time for a snail mail letter to Customer Relations at Walgreens, with a copy to the CEO, Rosalind Brewer. There's no evidence Walgreens is taking this seriously, which is perhaps an even bigger problem than the original mistake.
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June 2023 by Sue W.
On June 12, 2023, they gave me the wrong dosage of medication. My doctor's office sent them the correct prescription, but Walgreens filled it at twice the prescribed dosage. When I spoke to the pharmacist, he first tried to tell me that what they dispensed was correct, then acknowledged that they had given me the incorrect dosage but blamed in on the way the doctor's office had written it, saying that "wasn't how we usually see it." I caught the error, but what if I hadn't? What if the next person doesn't? Within a few hours, there was a reply from someone at Walgreens inviting me to email or call with details of the problem. I emailed to the provided address with full details and my contact info, but as of June 24 there has been no follow-up. It's time for a snail mail letter to Customer Relations at Walgreens, with a copy to the CEO, Rosalind Brewer. There's no evidence Walgreens is taking this seriously, which is perhaps an even bigger problem than the original mistake.
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May 2023 by Dana Mock
Echoing all the other experiences of an incredibly understaffed pharmacy. I waited in line for my Rx only to eventually be told the pharmacist was at lunch and no one else could sell me the Rx, I'd have to return later and start the wait all over again.It's a shame that all the local pharmacies are being bought out by Rite Aid and Walgreens. They don't have any incentive to make customers happy because we have no other choice.
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February 2023 by Dee Chinn
9/10 times, my experience with this Walgreens pharmacy is disappointing at best. I frequently spend upwards of thirty minutes waiting in line, only to be told my prescription isn’t ready. On several occasions I have arrived to find a sign in the window that says: sorry no pharmacist on duty, we can not fill prescriptions. There’s an issue in the billing system that I continuously get the runaround about. No one seems to be able to help me, they just direct me to call someone else. And I am completely fed up with it. I do not have these problems at any other pharmacy.
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January 2023 by alida r
Extremely long hold times when calling.The right hand doesn't know what the left hand is doing.Sam and Roman do an excellent job and are always polite and helpful. Most of the pharmacy staff are very nice but obviously you need more staff there.Craig is rude.
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December 2022 by Greco
This pharmacy is the bane of my existence. Long wait times in person, in the drive-through, on the phone (on hold). Miscommunication between staff members on different shifts (ex: calls to refill prescription and the person working says it will be ready in X amount of time; go to pick it after even more time than stated and person working has literally no idea what you're talking about so the prescription is in fact, not ready). This branch seriously needs more people working in the pharmacy.
