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January 2024 by Jessica T.
Truly terrible service at the pharmacy. Not enough staff and after waiting in line for 20 min, staff ignored me in line and helped other customers. I felt frustrated and invisible.
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December 2023 by Nadine R.
Rude staff in pharmacy. Bad attitude and untrained. They actually burp grossly while looking for prescriptions right in front of customers at counter. No thanks. I don't think there's a worse pharmacy in Brattleboro. Oh yes there is, that would be Rite Aid!
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October 2023 by Matt J.
Thank God for Sienna, that's all I'll say. She is a shining star in that place! Give her a raise and some praise!
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August 2023 by Jane F.
I prefer the Walgreens on canal only because I don't have to stand in line forEVER. Can get my script in the drive through.
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February 2023 by Dan B.
My wife and I have been using this pharmacy location for over 30 years. For the vast majority of that time it was a RiteAid, and would easily have received 5 stars consistently. Since being acquired by Walgreens they've gone down hill steadily. The place is shabby, under stocked with empty shelves every few feet, and under staffed. The pharmacy itself has cut it's hours and is now closed on weekends. They have difficulty filling prescriptions and are out of stock on medications regularly. They turn over pharmacy staff constantly, so basically every person you deal with is in training and has no clue what is going on, from filling prescriptions to operating a cash register. We've used this location to receive vaccinations as well and they've apparently lost the ability to communicate with their online database and as such have no record of prior immunizations given at their own location. About six months ago, when I received a Covid booster there, I registered online and filed all information so I wouldn't have to do it on paper when I arrived. It worked then, and last week when I went through the same process they had no record of me completing anything and I had to do it all over again when I arrived. At least they knew of the appointment... The pharmacist said "they've never had any luck with that online registration stuff" and when I said I've been doing it online and getting vaccinated there for years she said, "well, not when I've been here!" Fair enough, she's only been there a couple of months now. If they can't even figure out their own registration procedure it seems there might be a serious problem. The final straw was today, when I picked up a prescription for my wife. I brought it home, and when my wife got home she looked at the pills and saw they were not what was prescribed. This is a prescription that has been filled there for years. She looked up the pill description online and identified it as a fertility medication for women receiving IVF. Unbelievable. Unacceptable. As of today, our business will be taken elsewhere, despite a longer drive and a lot more inconvenience. We'll also be registering a complaint with the Walgreens company regarding this location. I'll be returning tomorrow to swap the wrong description and to get the phone number posted on the pharmacy sign to call if you have issues.
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November 2022 by Harry G.
Fine pharmacy...hours could be better - closed on weekends, for example...friendly staff (this is Vermont, after all!)
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May 2022 by S K.
This is the best pharmacy around, treat others as you would like to be treated.. understand every business in Brattleboro is hiring And doing the best they can and if people were less selfish and more understanding that everyone is juman everyone has bad days then maybe your day with the pharmacy would be better. Please also tell me what business nowadays can you call that doesn't have an automated system---- uhhh 99% of them do. We who work have lives as well, we have loved ones who get sick and pass on we have problems of our own just like all of you going to the pharmacy did it ever occur to you that some pretty intense things have happened to the human beings working that pharmacy and instead of taking the time they should've and could've taken off they went back to work sooner to take care of the customers so you don't wait longer. There's only so much one person can do or a couple people and when there's one single pharmacist who can do the majority of the work give her a dang break. Wake up earlier or give yourself enough time and the automated system does work you just have to have the patience and common courtesy of a decent human being. The majority of you who complain don't work and didn't work through corona the majority of you have no clue what you're talking about so how about you think about the good and if you disagree with me than I challenge you to .... Instead of writing some nasty response to my post I challenge you if you disagree to then take one week and through that week go to Walgreens and write down one single experience you can share that was very pleasant about your time there with their customer service without sarcasm that's the challenge I give for those that disagree and if you can do that then I give you credit I will be willing to bet you cannot but I guess we will see.... And Donna if you like rite aide so much there's a rite aide over by cvs feel free to go there and you're welcome .. because obviously you couldn't even think well enough to look it up instead have to make things up and jump on board with the other sheep who only want to complain and have a horrible life. THIS WALGREENS IS AMAZING!!!! For all the nasty customers I've witnessed myself screaming at them for things that are not even their Fault and yet they still keep their composure and go out of their way to help the customer when they don't have to. Imagine what would happen if you people showed some Compassion and Consideraron because I'll bet none of you who complain think even a step ahead or think about what happens after your complaint..... #1- karma #2- more karma #3- reread from the beginning of my post and there's your answers because these people go out of their way no matter what they're going through like family dying , being sick or having broken bones they still show up with smiles on their faces even when you spit at them while cursing at them. Oh and ... You talk about corporate .... Ever occur to you yeah they have a corporate office and yet here you people are complaining about something completely out of their control something that CORPORATE put into play that they as employees have no say in and are just doing their jobs as their told---- but that's more common sense and we adults know.... One cannot teach common sense. So those who want to complain go to another pharmacy because this Walgreens is amazing and plenty of Us think so -- so next time have some Patience and common courtesy and maybe your time Will also be different . We've all had to sacrifice and compromise those who refuse to seem to always be the ones spouting crap That makes no sense like complaining about a pharmacy being horrible all while Complaining about an automated system uhhhh yeah hellooooo two completely separate things that don't coincide if you think they do, everyone at that pharmacy deserves a medal for what they put up with and how they always ALWAYS try and do actually go above and beyond and without me spitting out
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April 2022 by Donna B.
This pharmacy, Walgreens on Putney Road in Brattleboro, VT is the WORST pharmacy I have ever dealt with. It should be audited by the State of Vermont. You cannot even call to check on a script without listening to an annoying Robo answering voice recording that puts you on a loop and then out of nowhere a recorded male's voice comes on to inform you that "you are being disconnected". No options, nothing. To add insult to injury once the phone is actually answered by the "pharmacist" she proceeded to make ridiculous excuses about the voicemail system, saying that since Covid has a second booster shot, the phone has been very busy. EXCUSE ME???? !!!! This has problem has been going on for YEARS since Rite Aid became Walgreens. Read all the reviews. It is unconscionable in this day and age to have a pharmacy that not only does not answer the phone, but also having your scripts short counted medications, having to spend 3+ days trying to get a manager or pharmacist to report it to without being put on auto answering machine. There are not many options in this area. Corporate Walgreens has taken over and they should be investigated. Stop with the excuses and do your job.
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July 2021 by Sophie W.
Do not use this pharmacy. Fellow customers reFUSE to follow the line that has been laid out by employees, and will genuinely argue with you when you stand in the correct spot. This may seem small, but I'm telling you, it's a day ruiner. Just tryna get my meds.
