Brattleboro Auto Mall is a dealership known for honest and kind customer service. The experience is consistently described as excellent, easy, and with no pressure. Staff are very responsive, accommodating, and provide great communication. They give a lot of information and are helpful in answering all questions. The team is noted for its moral and fair approach. In one instance, they refused to sell a car with an issue, demonstrating refreshing honesty without pushing another sale. When errors occur, the ownership steps up to make things right. The sales and finance managers are pleasant and do not push unwanted upsells. The purchase process is simple, quick, and easy, even within tight timeframes. Customers are very satisfied and highly recommend the Auto Mall. They appreciate the outstanding service at a fair price and often return, citing a long-term working relationship. Vehicles are given thorough preparation before pickup. This honest and kind service builds strong loyalty, with customers purchasing multiple vehicles and referring family and friends.
The service rep was delightful to interact with and the service itself was speedy and thorough.
September 2025
Everyone is very kind and accommodating. Great communication. Easy purchase within my tight timeframe. I will be back for service - even though they are an hour away. Looking forward to a long working relationship with this team.
September 2025
No pressure and a lot of info given as well as the offer to drop in if I had questions about my new EV. It was all very easy and my new car was given the works before i picked it up.
