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August 2024 by Jamie
Just spent 45 minutes creating a photo card on their app and ordered it to this store. Checked my email and they cancelled it for no reason?? Tried calling and it just rings and rings and no one picks up. Now I have no way of getting the card and will somehow have to remake it.
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July 2024 by Randy Goodrich
Very clean store. Immediate assistance. Ivy was amazing. Thank you for helping me, Ivy. Kathy Goodrich
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March 2024 by Roland Fiedel
Went to pick up a prescription and the drive through had a sign saying no pharmacist available. Went inside and pharmacy was dark. Walgreens employee told me they didn't have a pharmacist available to work today so it was closed? Wow! Feel bad for someone who absolutely needs their prescription right away! Also web site says they are open!
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February 2024 by Rookie of Utah
Do not try to get passport pictures at this location, they are always busy and will take forever to get passport pictures. Passport pictures take 10 minutes max but for some reason they dont care and ask you to wait longer the one hour . They have people who lie telling you to comeback because those take longer which is not true , is a training matter not caring about the customer whi count on them for someone so important. And this happened several times not just once
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February 2024 by eronenris
WHATEVER YOU DO, AVOID THIS LOCATION!!!This is the worst Walgreens I’ve ever had the misfortune to deal with, I will be immediately switching current and all future RX to Smiths. The waits are unreasonable, the drive through is almost always closed, and the entire pharmacy is closed for half the day sometimes. It’s a joke and needs new management immediately.
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December 2023 by Stephanie J.
Don't do business with this location. Poorly managed and terrible customer service. The pharmacy has previously shorted me on pills and lengthy delays on scripts. All the while have given me nonsensical excuses. Today I went to go pick up a script (that I received texts and calls that it was ready) only to find that the pharmacy was closed during normal hours). The associates unapologetically on the floor told me the pharmacist was out and I should go to the Bountiful location. I told them the script was already ready at the Woods cross location. They said there was nothing they could do. Except, there is. The technicians I heard laughing behind the pharmacy barrier, could be calling other pharmacies for customers since Walgreens is the ones that messed things up. But then again that would mean having to provide good customer service. WALGREENS! FYI The apathy and laughing behind the pharmacy wall creates bad optics for consumers. Called the Bountiful location and after repeated and spelling my name multiple times to the technician there I was told my script couldn't be transferred. Waste of time! I told them I needed the script taken care of before I go out of but...crickets. They told me to call my doctor's office. Essentially passing their problems back on to the consumer. The Walgreens at Woods Cross has signs up about being nice to their staff. Maybe if you guys provided better service, customers wouldn't be pissed off with you. Certainly a lot more effective than hanging signs that basically translate to say: "Yes. We know we suck, but please be nice about it." Again pushing the responsibility onto the consumer.
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November 2023 by Dan Mitton
Hopefully this place goes out of business soon. They have put me into medication withdrawal 4 times this year so far and counting with their incompetence. I'm on my 3rd time of having to pay full price for medications fully covered by my insurance because they can't seem to figure out the insurance every other time I pick up. Costing me hundreds and hundreds out of pocket. It's criminal what they put a fully disabled person through.
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November 2023 by B
Literally the worst Walgreens. You’ll wait almost an hour to get your meds. People were getting out of their cars to make sure it was even open. Employees are rude, and will sit on their phone right in front of you. If it weren’t such a pain to switch everything to a new place I would, and never come back.I called customer service to ask them to help the pharmacy, the lovely lady answering stated “This isn’t McDonalds.”You’re right, McDonalds would be 10x better. Great customer service Walgreens. ?
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November 2023 by Anne V
IF I COULD GIVE THEM A 0 I WOULD! The worsted employees and managers! Apparently they can't read and don't know products they sale! BEWARE!!! Everytime I've been there the cashier is ignorant, rude and can't read!!! DONT ShOP HERE, DONT GET YOUR MEDS/REFILLS HERE!!!.
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November 2023 by Natalie Tower
Never anyone at the photo counter to help. I'll start going to the one in Bountiful instead.
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September 2023 by Camille Cluff
Very unfriendly service. We were the only people in the store and they acted put-out that we would dare ask any questions or need help.
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August 2023 by Preston Reynolds
Sadly, I generally try to avoid this location... HOWEVER, Larry is the best thing that ever happened to this Walgreens. If you're looking for somebody to take care about you as a customer, Larry is your guy! If Larry's there next time, there's a good chance that this location wins me back for good. ?
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August 2023 by Carol King
Always a delight when I shop here. The cashier's are always polite and know their job. I wish I could give a personal shout out individually but since I can't You Are Fantastic!
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August 2023 by Tyson Medina
Store is always closed during business hours.
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July 2023 by Kristina Quintana
Kelly works in the pharmacy department. She is not friendly, very cold, and rude. When I pick up a prescription and I see her, I'm not happy because I know I won't get good service. She acts like she does not like her job. Everyone else I've encountered in the pharmacy is wonderful like Gina, she is so nice!!!
