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July 2024 by o0HellsAngel0o
Just... no. I got the shock of my life last year when the xfinity bill I'd had for two years suddenly increased in price by almost 40%, so I went in to the store to see what I could do. I was basically forced into either paying a ridiculous price, or pair their internet with their mobile plan. I prefer Verizon, and their selling point claimed that they use the Verizon towers as though they are Verizon but cheaper. That's misinformation, according to the Verizon employee I just spoke with. Verizon customers get priority and Xfinity gets the leftovers. And it adds up because I have never had such spotty service connection while with Verizon. And dont get me started with the internet! Always being repaired. Always going out. Just an absolute nightmare!! I wanted to drop it after a month but I had to stay a year. This year, I got hit with the same increase in price, so I immediately said Nope. I'm switching back to Verizon and dropping xfinity entirely. So I had to pay for my phone completely off the cuff. You only get a discount if you pay the phone off for 2 years.
TLDR; Do not do a contract. Do not let them talk you into plans you don't want. You won't be saving that much money. And you will get your final bill when you quit, so be prepared for that too. Sorry, xfinity. I am no longer a loyal customer. Burned me twice with crazy prices for not crazy good service.
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June 2024 by K
Goes out every other week and always during the DAY. They don’t compensate you for work you’re unable to do or give you discount for the internet you paid for but can’t use until they fix every time it goes out. Sometimes for 5-6 HOURS. Worst company for internet, can’t wait for my work to approve a better company.
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June 2024 by Davania Afeaki
Ive had issue with Xfinity mobile from the start with starting mobile lines to internet service to the point where it was exhausting telling every rep every time I had an issue with anything, they would say “I see you have multiple accounts connected to multiple lines” & i always had to explain that everytime I added a line or moved internet service someone made a mistake on making a new account to link the new services too. No one really took the time to help me add all of my service to ONE account. BUT just last week, my husband wanted to upgrade his phone, & let me tell you, when I say NANCY is there to help. She is there to HELP TIL THE END. I never mentioned once about the accounts & mistakes from the past but once she looked at our account she noticed & TOOK CHARGE. When my husband walked in he was told he couldn’t get an upgrade, but when I spoke to Nancy she definitely thought outside the box & looked into other solutions. We walked out of there with alll our lines & services combined into 1 account, an upgraded phone & a cheaper phone bill with everything being on one account. If you ever need anything done or fixed within internet services or mobile Nancy is one to take care of it or her team. This store it IT.
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June 2024 by Adrian Simancas
How it’s possible more than 8 hours without internet just because they was doing the maintenance, in Sunday, I think you need to look how to be better in that . You cut the internet all weeks, really bad.
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June 2024 by twitch twitch
most but not all customer representatives at this location are extremely rude and dismissive. they will try to force the customers to buy certain plans. Most do not listen to the customers and their needs. most will try to push a product or plan onto the customers. horrible place. im not sure why they work with people when they cant communicate efficiently or respectfully
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June 2024 by Bexis Fox
It's incredible what petty crimes Xfinity can get away with. Increasing prices by astronomical amounts each year is ridiculous. The employees here are like piranhas. I had one guy begging me to get the mobile plan and the modem router combo after I explicitly said no many times. It was pathetic. Just be sure to be firm when you go in. Don't let them rope you into more garbage you don't need. I can't wait for Google fiber to come to my area so I can drop Xfinity like the leach it is. Comcast is truly one of the most vile and evil companies to crawl out of the pits of hell.
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June 2024 by Casey Wilcock
After staying on the phone with the over-the-phone help if you want to call them that I came into Xfinity in Jordan landing and as soon as I came through the door with my problem Sandra welcomed me in with a smile and nothing but a good spirit! I came to her with the problem that the operators on the phone said I had which then she asked me a couple questions about where I used to live my old number and where I live now and my new number and she was able to knock this "big" problem the operators had out of the park like it was a regular Thursday I recommend Sandra Everytime if you ever have a problem with the over-the-phone operators! :)
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June 2024 by Wesley Brehm
I had to come in person to return Comcast modem after changing to Google Fiber. Waited over 20 minutes just to return a modem and get a receipt. Insisted on a receipt because Comcast had insisted I didn’t return gear in the past.
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June 2024 by Tasha A
5/1/24 I took my old and new cells (BYOP) in and had Jay change it all over. He said it was all good/done, but as i'm talking to Xfinity today they're telling me that the phone i have registered is a S8 (i currently have a S22). HATE when people lie and don't complete the task to make sure everything is updated and correct.
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April 2024 by Diana True
If I could give xfinity minus 10 I would. They are the worse cheating company I have ever dealt with. They change your billing date and over charge you every month.
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March 2024 by Brian Watterson
Xfinity is one of these places that have no "real" help for connection issues. The company told us they were going to upgrade their system on Mar 1, 2024. They shut the system down and we're supposedly doing maintenance work. They said the work had not been completed on Friday by 7pm. At that point there was still no Internet. After more phone calls and text attempts, the computer we were talking to decided we were trying to pay the bill. This was totally wrong, finally got an actual live person who sent out a tech. The tech said "oh, the issue is not in your house it's on our end. Service should be back up after the line man fixes what they undid earlier. Now it gets better! 2 more agents promised the service would be fixed that day, and never happened. This
agent had no idea what customer service is all about, Rosie needs to find a new job plunging toilets for all the help she was. Couldn't reach a supervisor at all. Service is promised to be on tomorrow. Ok, right, maybe the sun will rise in the north too. Best advice is to NEVER use this company if you want any kind of customer service. As for Rosie rating you as sub zero on your customer service skills.
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March 2024 by Vanessa Brinton
They weren't honest with us. Don was the only employee there that was more for the customer than himself. We went to get a transfer pin so we could use our numbers with our new service and the employee there was very dishonest and very rude
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January 2024 by M Brooks
This location will be rude, unhelpful and dismissive to their paying customers. I pay for service I am not receiving and they offer nothing to fix it. Horrible horrible "customer service."
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January 2024 by Matt Brooks
Terrible, terrible service. If you want to be insulted, ignored and leave without any customer service, go to this location. I have two phones that won't make or take calls, phones purchased from that location. They refuse to help. I bought two new phones elsewhere to replace the older phones instead. This location refuses to activate them. Why? Due to a furnace breakdown the week before Christmas, my spouse (the account holder) couldn't come into the store in person. Did this Xfinity store care? Absolutely not.
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November 2023 by william meldrum
Sketchy. Unhelpful. Rude.I recently had the displeasure of visiting the Xfinity store managed by Dan, and the experience was nothing short of infuriating. The store's atmosphere mirrored the attitude of its manager – rude and unhelpful.Xfinity had thrust a supposedly "free" streaming box upon us, a product we never wanted in the first place. To our surprise, the store demanded its return with the modem, conveniently failing to mention this crucial detail earlier. When questioning the exorbitant $150 charge for not returning the unwanted device, Manager Dan callously dismissed our concerns, stating that associates shouldn't have to explain every legal nuance and we should have delved into the fine print ourselves. Dan refused to give me the contact information of his superior.What added insult to injury was the scene unfolding in the store: more than four associates were comfortably seated, engrossed in a football game, their lack of professionalism on full display. Screaming and hollering, fortifying the frat-house atmosphere. It was as if customer service was a foreign concept to the entire staff.This blatant disregard for customer understanding and the arrogant refusal to accept responsibility for their lack of transparency leaves me no choice but to tell everyone to avoid Xfinity at all costs.
