August 2023 by Charles Knutson
My experience with these guys was so absurd it's difficult to believe if I hadn't been there. Note that we called The Mobile Tire Guys but it was Road Runner who answered. I'm not sure what the business relationship is. Not sure if The Mobile Tire Guys is a front for Road Runner or if it's an affiliate relationship or what. But I want you to know that when you call The Mobile Tire Guys you may get the clowns at Road Runner.Their approach seems to be to promise they'll be there quickly so they get your business, and then they show up an hour or so later anyway, and then take hours to maybe actually fix your tire (or not). Read on...Blown out RV tire left us stranded on the side of the freeway. We waited more than an hour for them to show up, at which point they sat in their car for a smoke break without even making eye contact with us for another 10 minutes. Very poor communication skills overall.My first warning sign was that they showed up in a Hyundai Tucson. No truck! No trailer! A Hyundai Tucson. Pictures attached. After about an hour and a half they managed to remove one of the tires and then informed me that they had to take the blown tire back to their shop to put the new tire on the rim. I had assumed that roadside service meant "roadside service" and that they must be stashing the new tire and a compressor somewhere in their compact car. No. They had to drive back to their shop, about half an hour away, change the tire and return, so they said they'd be back in about an hour. Also, they can't take the other tire because -- wait for it -- there isn't enough room in the Hyundai to take two tires back to the shop.By this point it's early morning, maybe 1 or 2 am. So they left with the blown out tire and we waited for an hour. After two hours I started trying to get through to them with no response. After almost *three* hours waiting for them to return, with no communication from them at all, UHP showed up and I was able to text them that a highway patrol officer wanted to know where they were. They responded to that text immediately (surprise) and said they were leaving their shop right away. They then took about a half hour to get back to us. When they finally got back, after three hours of us sitting on the side of the freeway with no communication -- wait for it -- they didn't have the new tire on the rim!! They said their tire guy wasn't there at the shop and they couldn't get ahold of him. So what did they do for two hours?! Who freaking knows?! They they said they could maybe inflate the second tire on the blown side. So they removed that rim and then told me they needed to go find a gas station to try and inflate it. Really? At this point I was just aghast, and exhausted from waiting all night for nothing to happen, and hardly knew what to do. By the time they got back, with an uninflated tire, it was dawn and rush hour traffic on the freeway was amping up. I just had them put both bad tires back on the RV so we could get it off the jack and get rid of these clowns. In the end I was dealing with them for 11 (eleven!) [ELEVEN!] hours, and when they left, my RV was in exactly the same condition it was in when I first called them. At that point I had been awake all night long and all I wanted to do was get rid of these guys and find someone who could actually help me.After they left we called Utah Mobile Tire and they arrived in about an hour. Kevin showed up and single-handedly fixed both tires and had us on our way in 30 MINUTES! One guy. Half an hour. Of course he showed up with a truck, trailer, compressor, tools, etc. In the end the price tag for Utah Mobile Tire was actually less than the 11-hour failure provided by Road Runner.Seriously these guys were so bad as to be almost fraudulent. How can you flail about for 11 hours while an RV sits a couple feet off the white line on a busy freeway, calling yourself a mobile tire service while working out of the back of a Hyundai Tucson and failing to accomplish literally anything?! It boggles
