-
September 2024 by john hobbins
Dan Reilly is the best! He will take excellent care of you! Highly recommend!
-
August 2024 by Nozipho Mapazire
Getting my car at Ken Garff West valley was the best decision ever. Josh the sales rep made it so easy for me to get a perfect car for myself. You are all the best ?
-
August 2024 by Greg Smith
Salesman lied through the whole process. 500 miles and 3 weeks later the transmission has to be replaced.
-
August 2024 by Fernando Lopez
We had an incredible experience here thanks to Josh the sales rep and Josh the finance manager. We were planning on dedicating an entire day to shopping around at different dealerships and luckily this was our first stop. The moment we arrived there was no pressure to buy and we truly felt like we were listened to and felt that Josh (sales) understood our needs. The vehicle we initially stopped by to see was unavailable at the time, but they quickly provided alternative options and even hunted down the original vehicle we wanted. We have blemished credit so Josh the finance manager truly went above and beyond to ensure we received the best rate possible. I feel extremely good about my buying decision and would feel confident to refer my friends and family here.
-
July 2024 by Jyla Hill
Ten stars out of five!
These guys are charmers.
Old school. Straight up.
I loved my experience at Ken Garff West Valley!
-
July 2024 by Marcus Gailey
Working with Keegan was the best experience you could have it took a second but once he heard my problems he did everything in his power to find a solution and getting me into a vehicle by any means necessary with what I can afford at the time he really went out of his way to make something happen for me and to keep my life moving in the right direction it’s not hard for me to fall into old ways and not being able to get to work would start a whole storm of problems so thank you!!
-
June 2024 by Jake Terescik
Keegan was fantastic to work with. I was shopping around for a TRX for a while, he managed to get me the best deal possible. Very happy with ny experience.
-
May 2024 by David Newland
Ne er called me back for a car so went someplace else
-
May 2024 by FLAKO THE BEAST
Not transparent
-
March 2024 by Tyson Jensen
Amazing experience! We were looking at trucks for about 3 weeks and came in to look at a 2012 GMC. Bret helped us out so much, even sending an overview video of the exterior and interior before we came to see it! He was the least pushy dealer we had interacted with and was very willing to work with us and our lower budget. Very nice dealer, they let us take it to our mechanic to have it looked at, and Ken Garff was willing to help us with the minor issues. Thanks Bret! We will be back when looking for our next car!
-
March 2024 by alex rokus
At first, Alex and Jager were super nice and helpful, we waited over a hour to go in to finance to sign paper work, after filling out the paperwork I left. The next day I found a ding and scratch on the new truck, Jager said he would make sure they were fixed since it is a brand new truck, been over three weeks and I haven’t heard anything. During the whole process I tried to call Kevin over 5 times and he never picked up the phone, every time it got sent to voicemail with a full voice mail. I tried to email Kevin and Alex and got no response. Paid a lot of money to be thrown on the back burner, I’ve bought a lot of vehicles at dealerships and this has been by far my worst experience, I will not return there, and I will not recommend them to anybody.
-
March 2024 by Peace Dee
Exceptional customer service by Alex and all who assisted me throughout the process of getting a newer ride.
-
February 2024 by Vince Kelly
They actually started out as a 5/5, but slowly lost points along the way. They were great about responding to my emails to initially get me in to look at a car. The test drive went well, and so we went in to look at some numbers.
The first sales price they gave me was significantly higher than what was posted on their website. I had to point out to them that their sales price was wrong. I should have known that was an indication of things to come, but they explained it away that the price had not updated "in their system". The rest of the negotiation was ok, but then little by little the deal changed.
First they had to charge me more than agreed up for registration based on my zip code. I was not aware that registration costs vary by city to city, and I'd assumed that the cost was the same across the State. After all, registration is done by a State agency. But I took their word for it.
Then after pre-paying for 3 oil changes, they told me that they use a new shop, but could not tell me which shop to go to. I still don't know where to go. When the time comes I'll take it into their shop, and hopefully they'll know where I'm really supposed to go.
The night I drove my car home, the door ajar light stayed on after the door was closed. So the interior lights stayed on and drained the battery overnight. The next afternoon the car would not start. During the sale, they assured their mechanic would look over the car, and I think he would have noticed something like a faulty door ajar switch before releasing the car for sale. I emailed the sales team photos of the check engine light and ignition light that came on when it failed to start. I put the battery on my own trickle charger and it was at 35% at that time. Hard to believe something like that could make it out the door after their mechanic checked out the car.
Over the course of a few days, I sent 4 emails to the sales team. No response. I filled out the survey they sent me. No response. Several times during the sale, they asked me to refer my friends and family to them, but in good conscience I cannot do that. Not after the way my deal turned out and their communication went completely dark.
-
January 2024 by Kirsten Miller
Never again. So many issues and so many lessons learned. I would strongly advise against using this dealership, but that's just me.
-
December 2023 by Beverly-Hazel Tanuvasa
Would love if management would reach out to me to discuss our recent purchase
