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October 2023 by Jason
Great selection and awesome service amd staff
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January 2023 by Tina Vuitton
Brooo I just bought 3 pairs of Dr.marten's.I asked the girl multiple times about one of the pairs she gave me if they were the right ones because the 1 shoe she showed me when I was paying looked a bit bigger than the one I showed her to get me. She reassured me and continued to bag my stuff, so I was like okay..I come home and open the box of the pair I kept asking about because I was gonna wear them and DUDE! THERE'S 2 DIFFERENT SHOES IN THE BOX AND DIFFERENT SIZES TOO . so now I know they don't be checking the shoes before they sell them. ?
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December 2022 by Tiffany Cook
It's ok just a little expensive for me I'm a single mom, but they do have nice shoes
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November 2022 by Ale Briones
I used to shop at this location without any issues. Now you go and the staff ignores you 100% even if you are the only person at the store. You don't get a Hello! How can I help you? Are you looking for something? Nope, that doesn't happen there. The manager is the first one to ignore you. I guess they are too busy doing nothing. You make eye contact with them and it's like you don't exist. You feel like you are bothering them. Everyone knows that the employees get commission based on the daily sales, but I really don't know how they are making sales when the staff is doing everything but attempting to sale. That day I ended up going to Famous Footwear. Unfortunately, this wasn't just an odd day, this has happened several times.At this point if you want to receive the help that you deserve don't bother to go to Journeys at the Valley Fair Mall. I rather drive to Journeys at the South Town mall and give them the commission when you spend more than $350 on Dr Martins and some other stuff since they are taking care of you.
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August 2022 by Samehh AnnMarie
Grace and Javier are so helpful!! There was another associate there, I didn't catch their name since they were assisting a pretty large size group. The store has the best vibe and smiles in Salt Lake.
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August 2022 by leaoga agaiava uliuli
Very rude place and service today from Javier! You definitely need a refresher customer service training or find a job that you love instead!DO NOT SHOP AT THIS LOCATION!
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May 2022 by Jenny McKay
Javier was the rudest! They said they were closed yet their door closed and when I asked if I could see if they even had a pair of shoes he said no after we were in the store. Like seriously? It takes a few seconds for us to see if you even carry that shoe. What happened to customer service? When I asked for corporate and said the hours were listed they closed and 9 he refused.
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May 2022 by yo lo
Manager and andalina or something were a bit rude I went in there to return a pair of shoes bc I got the wrong color and they said they don’t do returns… then they proceeded to return my shoes. Manager gave us the wrong change back and Adelina gave us a dirty look. If you’re gonna be like that at least have the decency to do it once we leave. Thanks :)
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June 2020 by Aylen Cruz
This store is amazing! There employees are nice and fun. This store is an amazing shoe store to go at. Highly recommend!
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April 2020 by Martinez Jacinta
I love shopping here at Journeys, they have all shoe styles. Check them out
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December 2019 by Trevor Clark
Don’t understand why this place is even open in valley fair mall. Staff is extremely unprofessional, they would rather talk and fool around with friends/boyfriends and bring high school drama to work instead of doing their job by helping customers. I highly recommend avoiding this place until some respect is shown towards costumers and other employees that work in the valley fair mall.
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November 2019 by Jo Mi
This store sold me defective 120 dollars docs. When I took them back to exchange then for a non deffective pair I was rudely yelled at by the manager that they dont do exchanges (which is a lie). So i got in contact with corporate to get them to exchange the pair of shoes (which was no problem). Long story short if you have problems with your purchase go above this location and talk directly to corporate, they will handle the situation far better than this store. Or you can save the hastle and just buy docs at Nordstrom. In conclusion this location is a joke, filled with unprofessional staff.
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October 2019 by Alan Englis
Amazing experience
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June 2019 by loyda navarro
Such a great service
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April 2019 by Anthony Lager
I was super impressed with this store. I came into the store and apparently had just missed a lot (around 8:30pm). Seems as though there was a tough customer that had made one of the employees cry. The manager went out to the customers who had just left and seemed to be working things out with them. Very impressed with how he handed it. Not all managers will have their employees back and defend them if there was a rude customer. I’ve recently started seeing Gab, I think he’s a new manager, but he seems very nice and he’s been fun to talk with. 5 stars for the store manager and his staff, 1 star for those girls, very poor attitude. I love this location and the employees, and will continue to keep shopping here.