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July 2024 by Trust NO ONE Ever
Thanks to Trevor, Jack and Ethan for the combined effort with our new purchases, it took some time but we got through it. Thanks guys
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July 2024 by timothy aldinger
Met all my needs with professionalism!
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July 2024 by David Davis
Our experience was Excellent. One reason was GREY the manager of the Bountiful Store exchanged phones from 13 to 15 pro. There is a lot to do. Grey was so knowledgeable I told her her boss should give her a raise!!!!! Any more no matter where I go the trainee is teaching the trainie!!!!! So again Grey you inspired me that not all is lost!!!!
Lois & Dave Davis
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July 2024 by Calvin Hansen
In January I went in to resolve an issue with the 5g on my s20 fe. They then upsold me to a s24 ultra with the very empty promise of a 1000$ incentive. That was a lie. And then there is no direct line to talk to the store. I called their third party number and they promised a call back. I know this review means very little to a company as large as verizon but if I could I would switch services in less than a heartbeat due to victra.
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July 2024 by Charlotte Larsen
The phone data transfer was taking a long time, but Austin stayed late to make sure everything worked
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June 2024 by John W
Walked in the place is empty. 2 Employees with nothing to do. Took her 2 minutes to tell me she couldn't help me, so I left. Didn't try at all to help me buy a new phone. Went to T mobile in the next bldg the place was busy with 6 Employees all helping customers. She sold me a new phone transferred all my data to new phone I left happy.
Just so sad how alot of people just don't even try anymore.
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June 2024 by Verlon Duncan
Outstanding customer support. They made us feel important and there approach but us at ease
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May 2024 by Sandra Richins
Really kind and smart.
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May 2024 by Scott A.
Don't show up 35 minutes before closing because the doors will be locked.
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April 2024 by KC Direct
Perfect service! Everything I needed to get into a new phone a internet upgrade.
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April 2024 by kayla farr
Edward at the west bountiful store is awesome! Helpful, patient and so easy to work with!
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February 2024 by Robert Clark
I had a first rate 5 star experience at VERIZON-Bountiful due to the competent positive CAN DO work ethic of Moh when he worled tirelessly to upgrade my cell phone service from a glichy S9 outdated OS to a smooth and much faster S24. Thanks again Mohamad! Love the new phone! Your excellent work ethic and calm patience during adversity reinforced that investing in V was a wise choice that I made when I bought some V stock shares about 5 years ago...about when I purchased a less glitchy S9!
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February 2024 by Chris Ohsiek
I visited sometime around the middle of last month, Dec ‘23, to get information and pricing on either an iPhone 14 or 15. The two teenage sales associates working there were knowledgeable and helpful for the most part. The only thing I did not like was telling me I’m going to have to spend $280 extra for new accessories (charging cord and wall charger). They made it sound like there was no other way. I ended up buying my 14 from another store.Had I been more alert and not tired with a severe cold that December evening at the Bountiful store, I would have firmly confronted them about their aggressive and dishonest selling tactics to get more money and that I can buy new cords and wall chargers at Smith’s Marketplace and Amazon for a heckuva lot less.In addition, when I purchased my 14 at the Sugarhouse SLC store, the young lady asked if I wanted extra insurance in case I dropped and broke my new phone. My goodness, that’s what screen and camera lens protectors in addition to slipcovers are for, which I only had to make a one-time small purchase on Amazon for vs $12 extra per month.Caveat emptor! Be very wary of what they upsell you and look around for better prices.
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February 2024 by Matt Kartchner
After going to three Verizon locations in the area for an issue this location actually listened and helped with my situation. We have been with Verizon for 20 years and they seemed to value that. Hannia was very nice, knowledgeable and helpful.
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January 2024 by Dungeon Master
Liars. Told me I would get a bunch of promos. I didn't get them.
