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“Our experience was Excellent. One reason was GREY the manager of the Bountiful Store exchanged phones from 13 to 15 pro. There is a lot to do. Grey was so knowledgeable I told her her boss should give her a raise!!!!! Any more no matter where I go the trainee is teaching the trainie!!!!! So again Grey you inspired me that not all is lost!!!!
Lois & Dave Davis”
“Travis was amazing! He went way out of his way to get my phone fixed same day when I came in with only a little over 2 hours before close. I really really appreciated his customer service. The price was wayyyy better than the 500 dollars I was quoted elsewhere for the repair!”
“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
“Yasel and Maya ARE the best customer service delivery ever. I was a little skeptical about the store, but please come in and give it a chance. I got a new phone, new plan. Thanks so much for the wonderful service. Really made me feel good and at home.”
“Visited this store recently to do the wireless number transfer from Verizon to AT&T. Simon was super helpful and expedite the whole process 3 times despite all the issues until it finally worked! Many thanks to him! Also, due to location this store is empty most of the time which is also good if you need some quick help from AT&T”
“Fredy was the most helpful employee! Super knowledgeable about the products and went above and beyond to help me out with my situation! Give that man a raise! And this is the best metro PCS store in the area. Great products and great sales associates.”
“Cody and Ty were so helpful all three times me and my family members came in for upgrades and help with our phones, great service!! We plan to continue coming here for all our phones needs. Thank you T mobile”
“This was by far the best experience I have ever had with AT&T. I don't remember the gentleman's name (On 400 West right next to Smiths) that helped me yesterday, but it was probably the smoothest transaction I have ever had. He gave me great recommendations on what he genuinely thought would be best for me Instead of trying to upsell me. He went through everything very clearly on how I should go about getting off my families plan (Which I was on) since I was getting on my own plan. I highly recommend this store. Great Customer Service.”
“Every time I’ve had to go in for help the workers have been great. Last week Walker and another male employee helped us. They were nice and helped us fix our issues.”
“Great guys! Sales people (Tim) and the technicians (Jacob and Justin) were fantastic, easy to work with and very professional. Impressed with quality service and real fast installation.”
9AM - 9PM
180 N Main St, Kaysville
Mobile Phones
“Low pressure, very knowledgeable and professional. Friendly. Prompt service most of the time (ie..no excessive wait times).Greeted upon entering. My favorite Verizon store! (Kaysville)”
“I had an amazing experience here with Kyle. He was very knowledgeable about the services and phones that at&t offers and he was able to hook me up with a very good phone/plan. Give that man a raise ???”
“Tyson helped my husband and I get Apple Watches for our girls. We went late on a Saturday night and he was great to answer all of our questions. He was also honest and nice!”
“We worked with Jennessa and she is extremely awesome to work with!!! She really makes you feel comfortable and goes out of her way to figure things out for you. Very cool.”
10AM - 8PM
24 S 500 W A, Bountiful
Mobile Phones
“Went in close to closing time with a few oddball questions and issues I thought would be difficult. Tara (with the pink hair) was extremely kind and helpful and fixed it all within minutes. My kiddo got my new phone and I got my old one back. Great day for everyone.”
“My boyfriend & I went in to talk about our plan as it was too high for us financially & we couldn’t figure out why. We got that resolved & then we started asking questions about possibly renewing with them. They were ALL (Julien, Jonathan & Emily) extremely helpful! They showed us all of our options & what we could do. We didn’t intend on going in to upgrade our phones but we did bc of their customer service. I am also a very indecisive person who doesn’t necessarily need all the top tier things but more so the bang for our buck type. Emily REALLY helped me decide & gave me honest feedback WITHOUT trying to upsell me. This is exactly why we decided to stay with them & we left extremely happy. Thank you!!”
“Dominic was very helpful getting me set up with a new plan. There were also some system glitches while setting up that he was able to easily navigate so I didn’t have to worry about it. Very appreciative of his help!”
“Areom is patient with me and kind. He understands something about customers that others don't to just allow different things in the presence of nobody just time”
“Went in with a question abt the google text app being wonky on my phone. Ezekiel was patient and determined to figure out what was wrong. And he fixed it !!! Thank you !”
“Jack R, the on site Verizon representative, listened attentively to our concerns and offered several alternatives and options to address them. He was very helpful, and assisted us on getting the service changes we desired.”
10AM - 7PM
836 W N Temple St, Salt Lake City
Mobile Phones
“The worker April I believe her name was, was totally awesome. I had a whole lot of issues with trying to get service and stuff happening. She was patient and helped me get through it all. Probably the best experience with an Cricket store worker...”
“My mom is on my plan and she lost her phone last night. We went in this morning and Rosie, the store manager, helped us out. She was amazing!
She made everything super easy and fast. She was very patient, knowledgeable, and genuine and obviously wanted us to have a good experience. I wish there was a Rosie at every place I had to go!”
“I was helped by a woman named Joy at this location in slc. She provided me with excellent service, she helped me resolve an issue on my account, and she sold me a great quality case for a reasonable price. I was very grateful and I will definitely return to this location again for anything regarding my cricket account from this day forward.”
“Quincy was incredibly helpful and made this process a breeze. He was honest and he communicated every detail with us. All questions were answered thoughtfully. I expected this process to be a nightmare, and it just wasn't. We also witnessed his interactions with other customers and he promptly addressed them and gave them the opportunity to schedule an appointment to be seen later instead of waiting. Thank you so so much, Quincy!”
“Always helpful! The staff was friendly and inviting. Got me a new glass protector ordered and sent to my house. Told me to come back with it if I needed help. Excellent service!”
“After a terrible experience at the location in Bountiful yesterday (7/5) we went to the Woods Cross location today (7/6). The manager, Brigham, was awesome. I told him I wanted the new pixel 8 pro and that my current phone was going to go to my son who just lost his, he explained the situation with them not being available for a few more weeks. He told us about an offer they had to trade in a old phone and receive a phone free (plus tax and activation, so about $60 bucks). Problem solved, son has a new phone and I wasn't sold something I would end up regretting. No pressure to buy something I didn't want.
Will be back to this location as soon as the new pixel is available. I'll be looking for Brigham to help me out”
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“Kirstin has an odd name to pronounce but we joked about it later! She is always willing to help out and go above and beyond her service, I had a broken phone issue and some of the functions weren't working and she was able to get it fixed. Super thankful to have her around. The manager there was a bit out of bounds and talking VERY politically and disregarding opinions of any sort. Luckily he's not there anymore as he made me and probably others very upset. Overall, great store and great service specifically from Kirstin”