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“I had a first rate 5 star experience at VERIZON-Bountiful due to the competent positive CAN DO work ethic of Moh when he worled tirelessly to upgrade my cell phone service from a glichy S9 outdated OS to a smooth and much faster S24. Thanks again Mohamad! Love the new phone! Your excellent work ethic and calm patience during adversity reinforced that investing in V was a wise choice that I made when I bought some V stock shares about 5 years ago...about when I purchased a less glitchy S9!”
“I have my reps personal number so anytime I need something she is my go to person. I have followed her between the different AT&T stores she has been to. I absolutely love working with CaeLyn. Anytime I need anything I send out a message and she either finds what I need, orders it, or solves the issues. 10/10 recommend this store it's in a nice quiet location and they have you in and out fast.”
“Low pressure, very knowledgeable and professional. Friendly. Prompt service most of the time (ie..no excessive wait times).Greeted upon entering. My favorite Verizon store! (Kaysville)”
“Had excellent service from Kayden. Only thing I didn't like was the weird interaction I had with another customer in the lobby while I was there. This other person was dressed in some type of costume that piqued my interest. When I attempted to politely ask about the costume they freaked out! I apologized as I did not intend any disrespect but only was curious about the costume. Suffice it to say they were not in the mood for any chit chat. Fine I guess. Some folks have bad days or perhaps they are just wired a little differently than others. No problem. I got my screen protector replaced under warranty and my phone is a good as new! Kayden was unfazed by the outburst from the costumed customer and preformed his task quickly and professionally. 5 stars highly recommend!”
“Truly stellar customer service! Ethan explained and resolved some new phone setup issues that I was experiencing. Through his superb customer service, he gave me piece of mind that all the data from my old phone had been transferred completely and will work as expected. Kayden, and the other gentleman ( I did not get his name) also assisted. What a great team!”
“Tyson helped my husband and I get Apple Watches for our girls. We went late on a Saturday night and he was great to answer all of our questions. He was also honest and nice!”
“Ricky was absolutely the best! I had broken my phone and was unable to get into it so I needed a new one. He never tried to upsell me on anything. I actually got the iPhone 14 and while I was doing all of that he lowered my bill by at least $100 if not 120 Every time I’ve been to an AT&T store where I live nobody’s ever gone over my bill and try to figure out how to lower it. Thank you so much Ricky! This is definitely now my new store! I will travel 20 minutes to get the best service. Thank you thank you thank you!”
“We worked with Jennessa and she is extremely awesome to work with!!! She really makes you feel comfortable and goes out of her way to figure things out for you. Very cool.”
“The young lady that I was dealing with was polite, friendly, nice and good at her job. She had the broken protector screen off, and the new one put on in five minutes or less. And she did a great job of it. It’s clear and it’s clean and I was very appreciative of her!!”
“Yasel and Maya ARE the best customer service delivery ever. I was a little skeptical about the store, but please come in and give it a chance. I got a new phone, new plan. Thanks so much for the wonderful service. Really made me feel good and at home.”
“Brendon has absolutely amazing customer service! He is incredibly patient and works very hard to solve any issues or problems. He helps you find the best deals and all the discounts available. I will only shop at this store. Thank you!”
“The worker April I believe her name was, was totally awesome. I had a whole lot of issues with trying to get service and stuff happening. She was patient and helped me get through it all. Probably the best experience with an Cricket store worker...”
“Maggie and Adi at this location are the sweetest most helpful people I've ever had the honor of having help me with my payment/phone issues!! They are caring about your personal situation and don't beat around the bush when helping you to the fullest!! I highly recommend giving them a visit to help with any cricket needs!! Thanks you guys!! You are the best!!”
“Areom is patient with me and kind. He understands something about customers that others don't to just allow different things in the presence of nobody just time”
“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
“I went in intending to disconnect from Verizon. I said to Eddie, “ Give me 3 good reasons to not switch to Xfinity.” He did that so well we stayed and walked out with 2 new IPhone 15s. Not a bad deal with really great service. Thanks Eddie!”
“Thank you, Hayden, for helping me get a new phone for my daughter! He was kind, professional, and patient with our numerous questions. I highly recommend working with Hayden for all of your cell phone needs!”
“This place, and the people who work in it, is excellent. I wish every retail experience could be this good. I had struggled for an hour or so to switch my cell service from an iPhone 7 to the new model. These guys did it in about ten minutes. They were also very knowledgeable, polite and helpful. You couldn't ask for more from a carrier store.”
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“I had the best experience replacing a stolen phone with Kat at AT&T in West Bountiful. She was working solo and managed to help four customers in a very timely manner. In a matter of 5 minutes, she was able to help me discontinue service on my stolen phone, connect my number to my new phone, and give me directions on how to go about reporting my lost phone with AT&T. It was the most positive experience I've ever had at any phone store.”