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“Our experience was Excellent. One reason was GREY the manager of the Bountiful Store exchanged phones from 13 to 15 pro. There is a lot to do. Grey was so knowledgeable I told her her boss should give her a raise!!!!! Any more no matter where I go the trainee is teaching the trainie!!!!! So again Grey you inspired me that not all is lost!!!!
Lois & Dave Davis”
“Travis was amazing! He went way out of his way to get my phone fixed same day when I came in with only a little over 2 hours before close. I really really appreciated his customer service. The price was wayyyy better than the 500 dollars I was quoted elsewhere for the repair!”
“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
“Visited this store recently to do the wireless number transfer from Verizon to AT&T. Simon was super helpful and expedite the whole process 3 times despite all the issues until it finally worked! Many thanks to him! Also, due to location this store is empty most of the time which is also good if you need some quick help from AT&T”
“I am editing my previous awesome review to show love to Kai who helped me today!!! Alyssa helped me last time and she was great. These guys always take care of me. Thanks Tricked Out!”
“Yasel and Maya ARE the best customer service delivery ever. I was a little skeptical about the store, but please come in and give it a chance. I got a new phone, new plan. Thanks so much for the wonderful service. Really made me feel good and at home.”
“We worked with Jennessa and she is extremely awesome to work with!!! She really makes you feel comfortable and goes out of her way to figure things out for you. Very cool.”
“This was by far the best experience I have ever had with AT&T. I don't remember the gentleman's name (On 400 West right next to Smiths) that helped me yesterday, but it was probably the smoothest transaction I have ever had. He gave me great recommendations on what he genuinely thought would be best for me Instead of trying to upsell me. He went through everything very clearly on how I should go about getting off my families plan (Which I was on) since I was getting on my own plan. I highly recommend this store. Great Customer Service.”
“The young lady that I was dealing with was polite, friendly, nice and good at her job. She had the broken protector screen off, and the new one put on in five minutes or less. And she did a great job of it. It’s clear and it’s clean and I was very appreciative of her!!”
“My mom is on my plan and she lost her phone last night. We went in this morning and Rosie, the store manager, helped us out. She was amazing!
She made everything super easy and fast. She was very patient, knowledgeable, and genuine and obviously wanted us to have a good experience. I wish there was a Rosie at every place I had to go!”
“I was helped by a woman named Joy at this location in slc. She provided me with excellent service, she helped me resolve an issue on my account, and she sold me a great quality case for a reasonable price. I was very grateful and I will definitely return to this location again for anything regarding my cricket account from this day forward.”
“Tyson helped my husband and I get Apple Watches for our girls. We went late on a Saturday night and he was great to answer all of our questions. He was also honest and nice!”
“Low pressure, very knowledgeable and professional. Friendly. Prompt service most of the time (ie..no excessive wait times).Greeted upon entering. My favorite Verizon store! (Kaysville)”
“The worker April I believe her name was, was totally awesome. I had a whole lot of issues with trying to get service and stuff happening. She was patient and helped me get through it all. Probably the best experience with an Cricket store worker...”
“My boyfriend & I went in to talk about our plan as it was too high for us financially & we couldn’t figure out why. We got that resolved & then we started asking questions about possibly renewing with them. They were ALL (Julien, Jonathan & Emily) extremely helpful! They showed us all of our options & what we could do. We didn’t intend on going in to upgrade our phones but we did bc of their customer service. I am also a very indecisive person who doesn’t necessarily need all the top tier things but more so the bang for our buck type. Emily REALLY helped me decide & gave me honest feedback WITHOUT trying to upsell me. This is exactly why we decided to stay with them & we left extremely happy. Thank you!!”
“I had an amazing experience here with Kyle. He was very knowledgeable about the services and phones that at&t offers and he was able to hook me up with a very good phone/plan. Give that man a raise ???”
“Areom is patient with me and kind. He understands something about customers that others don't to just allow different things in the presence of nobody just time”
“Dominic was very helpful getting me set up with a new plan. There were also some system glitches while setting up that he was able to easily navigate so I didn’t have to worry about it. Very appreciative of his help!”
“Jack R, the on site Verizon representative, listened attentively to our concerns and offered several alternatives and options to address them. He was very helpful, and assisted us on getting the service changes we desired.”
“Quincy was incredibly helpful and made this process a breeze. He was honest and he communicated every detail with us. All questions were answered thoughtfully. I expected this process to be a nightmare, and it just wasn't. We also witnessed his interactions with other customers and he promptly addressed them and gave them the opportunity to schedule an appointment to be seen later instead of waiting. Thank you so so much, Quincy!”
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“Kirstin has an odd name to pronounce but we joked about it later! She is always willing to help out and go above and beyond her service, I had a broken phone issue and some of the functions weren't working and she was able to get it fixed. Super thankful to have her around. The manager there was a bit out of bounds and talking VERY politically and disregarding opinions of any sort. Luckily he's not there anymore as he made me and probably others very upset. Overall, great store and great service specifically from Kirstin”