-
April 2024 by Heidi Lish
Had a HORRIBLE experience with this company! Jay gave me the quote over the phone for 4 men @ $225 an hour plus $1.50 mileage from Logan to Tremonton. Move was scheduled at 3:30 PM . The guys showed up 45 minutes late at 4:15, which he called to let me know and said they might be 15 minutes late. When they arrived there were only two men with a smallish trailer. The other two left to go get a uhaul and said they would be back in an hour. I called him right away and he assured me I wasn't being charged for 4 men. I helped the two boys load all my boxes to make it go faster. We finished loading the trailer at 5:30 PM. Still no uhaul for another 30 minutes. When the other two boys arrived we got the rest of the furniture loaded in about 30 minutes. we arrived in Tremonton at 7 PM where the guy driving the uhaul backed into my dad's garage....Not sure where he thought he was going...unloaded everything in about 45 minutes. It was a very stressful afternoon/evening as moving usually is. When one of his men gave me the amount, I paid in cash and even tipped the 4 men. After they left I got to thinking it seemed very high and didn't make sense when I broke down the time. I requested an invoice from Jay including the breakdown of my move and he said he was on a plane and remind him Monday. I reminded him on Monday no response..I text again that Friday now a week past my move and he asks for my email. two days later I received an invoice that is higher and not correct from what I paid, and it did not include the breakdown that I specifically requested either...When I messaged him about that and gave him my breakdown he said he needed to get with one of the boys from the move that he figured the cost...But this is his business and he lets kids figure out the cost, sure ok....Anyway, three days later still no response and I message him again upset as you can imagine. He messages me back and says he sent me an invoice,( which was incorrect!) And if I was unhappy, why did I pay and tip the boys?? I told him the boys worked hard and so of course I tipped them and it was my mistake at the time to not ask for the breakdown. I called him at this point very upset and he tells me they left the office at 3:30 and got back at 8:45. So he's telling me the drive time is in the hourly cost.?? So this guy is charging me his hourly rate before the move even starts! And I'm sorry but it doesn't take 45 minutes to get from wellsville to my place in South Logan. It takes 15 minutes at most but this is how he's justifying his price...So he charged me mileage from logan to tremonton and back...why not charge me mileage from wellsville to my place??? But this is the only way he can justify the high price is to charge me for the so called 45 minutes to my house to pick my load up and 45 minutes back to logan after my move, on top of mileage! If you make the poor decision to use these guys get EVERYTHING in writing!!!!! Jay Leishman is a FRAUD
-
December 2023 by Marie Bowman
Hey epic
-
September 2023 by AnnaMay Wilson
I share my experience in hopes it will help someone out there avoid a repeat experience. The recap: I texted a pic of my piano and described I'd need the piano moved down two porch steps and up a flight of stairs to an apartment, asking for a quote. The owner texted back that they'd do it for $200. I scheduled the move. They agreed to move a recliner for an additional $50. I was wary that I was texting a computer and expressed that, upon which I received a texted pic of who I thought would be moving my piano....an older gentleman with what seemed like a friendly, reassuring face. On moving day, two highschoolers showed up (maybe they were freshman in college? I didn't ask) and did a good job moving the piano and were kind. When it came time to venmo, they typed in the address in my phone and I checked with them, "$250, right?" The one boy looked at me and exclaimed, "Uh....$375, actually." I said, "Oh. He texted me that it's $250," and he said, "Uh, let me try to get ahold of him and ask," and I said, "Great. I will too." The owner was not responsive to the high schooler's call nor my texting, and I could see on venmo he had refunded something to someone in the past, so when the highschooler said, "Just pay the $375 and then he'll get with you and refund you," I complied (but felt wary). Jay Leishman (owner?) eventually responded to my text inquiry. He claimed I'd lied to him about the size of the piano (even though I'd clearly texted the picture and correctly given the height). He claimed I'd lied about the amount of stairs, though I hadn't. His texts felt rude and I got no sense that he felt any responsibility to honor his bid. I offered the option of at least meeting halfway on the difference between what I paid and the bid (him refunding my $62.50). He wouldn't. I asked him to refund the $125 so that he only collected on what he bid. He wouldn't. He texted at the end that 10 stairs equals a flight, and that's why he charged $100 more than the bid (though he never asked how many stairs in the initial bid, but gave me the bid based on my stating it was a flight of stairs). He still never clarified where the extra $25 charge was justified (even with the $100 extra, supposedly, that still would have been only $350). Maybe he thinks the discrepancy in piano height was $25 more (he claimed I said it was waist high, even though my picture and text says chest high). I hope the details of my experience help you make an informed decision about whether to engage with Jay Leishman and manpower moving or whether to go with a company that will act with integrity, kindness, respect and professionalism on all fronts. Jay, if you're reading this, I think my experience would have been improved had you #1) asked detailed questions on your end in order to give me an accurate bid (e.g. stated that "a flight of stairs is 10 stairs. How many stairs are included in the move?). #2) The high schoolers should be trained to tell the customers, "Pay whatever he texted you in the initial bid," rather than telling the customer to pay an inflated charge without explanation or justification and then falsely claim to the customer that they'll be refunded. #3) I think someone trained in customer service and kindness should be the one handling the texts on the front line and on the back end as well. In the end, I wish everyone the best, I'm grateful for the hard work and kindness of the 2 high school boys, and I hope this account proves useful to those who consider it.
-
August 2023 by Brooke White
We hired Manpower Moving Company to move heavy furniture from Lewiston, UT to Wellsville, UT. I called and left a voicemail and received a call back within an hour. After that, most of our communication was done via text and my texts were always answered in a timely manner. I also received a follow-up phone call the evening before our move–which I appreciated!The day of our move, four young men showed up to move our furniture. They were respectful, kind, and worked together as an impressive team! They were strong and enthusiastic and seemed to have a good attitude about the task at hand. We were blown away by how quickly they had our furniture safely loaded into the truck and were on their way to Wellsville!Once in Wellsville, they unloaded their truck in no time at all and hauled our items to the different rooms that we requested. Also, we had a very heavy bedroom set that had to be moved to the basement and no harm was done to any of our furniture or our home. They also reassembled the furniture that had to be taken apart to be transported.We were extremely pleased with our experience with Manpower Moving Company, definitely recommend this company and will use them again if we ever have any heavy moving needs again!
-
August 2023 by Brynne D.
I would 100% agree with the other 1-star ratings. The kids that came to move were great and kind. But being charged $165 for their drive time to my home was ridiculous and absolutely excessive. My move was a piano, a couple couches, washer & dryer, stove, and treadmill one block between homes. I wish I would have read these reviews before just stopping with the first one. Would definitely NOT recommend this company--not impressed at all with the owner. He is rude and unprofessional.
-
June 2023 by Paul F.
P.D. FarrThis company is anything but professional. Showed up half hour late in a rented moving van, no blankets no dollies or hand truck. Three young guys, only one with any moving experience. Thus constant conferences to determine how to load the truck. Which led to repeated unloading and reloading. The owner brought blankets after the truck was half loaded and acted like that made everything Ck. I have some nice furniture that was either scratched dented or marred in some way. The owner is brash and his only concern is how much money he can make. I have used other movers and this company is by far the worst. Buyer beware.
-
June 2023 by Dallas Aksoy
Update (5/2023): I used them again a few weeks ago and didn't have as good as an experience this time around...-Communication wasn't very clear or timely and I was expecting them on a day they had no intention of coming and never communicated this.-They charged me $15 to pay with a credit card but didn't inform me about this in advance, so my charge came back $15 higher than I was expecting. When I asked why, they said they'd refund it, but they haven't yet.Otherwise, the piano was moved without damage for a reasonable price (except the credit card charge).Original review (8/2019): Excellent service! They were communicative, gracious, understanding, and unnecessarily fair in their pricing.
-
August 2022 by Justin Beus
They are the best! I hate moving but with these guys it was easy. Very professional.
-
August 2022 by Vikki Ballard
After using another moving company and being so disappointed, we used Manpower moving company to move our consol piano.I appreciated that they had the right equipment and understood how to care for our piano! It was just 2 strong guys but the be right equipment makes all the difference.It was definitely an easier piano move as the piano was only up 4 steps and into the main entry but they did it well.I really appreciated the attention to detail, Connor ensured on his phone that he knew right where to go to get to our house. He made sure everything was tied down right and that the wood and lid were protected.I wish we had hired this company before!
-
June 2022 by Jolyn Fredrickson
They brought in a 650 lb safe up a flight of stairs through the house and down 12 stairs to the basement. No damage to my walls. They were very patient and put alot of thought into moving the safe without damaging anything, This was not any easy move. Definitely would call them again.
-
June 2022 by Jacquelyn Mouritsen Abbott
These guys are professional to the utmost and so very kind. They were able to help me out on last minute notice and left the piano in pristine condition. Can’t recommend enough.
-
May 2022 by Makayla Orr
10/10 recommend this company! They were on time, friendly, and fast. All of my furniture was in perfect condition after the move. I would recommend them to my friends, and I’ll be using them for all of my future moves!
-
May 2022 by Nate Derring
We moved locations of our car dealership and manpower moving helped with all the heavy lifting and no damages. They arrived on time and worked hard. Would definitely recommend and do business with again. Thanks Conner & Crew!
-
April 2022 by Debi B.
I could include a lot more more details. Please note that this was a horrible experience and that the owner is a dishonest person. Stay away from this company. I asked for itemized pricing (he did not include everything) and when the job was complete I was charged double the price. He would not let the movers leave until I paid. He would only accept Venmo on site or charge extra for credit. I asked for an itemized bill and he would not provide one. The job was not completed until almost 1 am. I hired this moving company because they advertised that they had experience moving pianos. I spoke with the owner and he told me how many years he had moving pianos. The guys that show up to the door weren't even aware that they were supposed to move pianos. It took an extra hour to figured out how to move the piano and then an extra hour to put the piano back together (I was charged extra for the pianos + the two extra hours). The piano still doesn't work correctly and there is grease on the white rug. The guys were young, worked hard, and very respectful. BUT...they were rough with the moving. I have torn leather furniture, dirt in rollers, scrapes, scratches, and chipped wood edges. The language at the end was not appropriate.
-
April 2022 by isaac valentine
I needed a piano and a safe moved and man power moving did it perfectly with 3 guys. The safe was very heavy and somehow they managed to get it down my stairs with out any scratches on the walls. These 3 young men were very experienced and knew what they were doing. Definitely recommend them for any moving convenience you need.
