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October 2023 by RP798
The furniture looks nice and we like it in our house, but the service and process was abysmal. Manager of this location should be embarrassed. Got my name wrong on the account, missing paperwork, IT problems at the front desk making me wait for a while, staff were unclear and lacked knowledge about the financing that it’s a credit card and not a loan, many questions we had were met with deer in headlights look from staff, staff informed us before purchasing that furniture comes built when it actually comes in pieces in many boxes, assembly was met with missing bolts in the packaging requiring us to go to the hardware store, bolt holes were misaligned on furniture making it impossible to bolt in properly on some furniture pieces, some furniture has missing bolt holes, had issue with bolt threading set too deep making us cannibalize bolt from another set, much of the furniture on the floor at Down East is no longer in distribution according to staff, bad shipping lag time from when you order, and much more.This place looks nice but is operated like a third rate used furniture store. BLVD home had some of your exact furniture pieces that was delivered to our house fully built. We got a handwritten card in the mail from the sales rep at BLVD Home asking how we were and wanted to make sure everything was good with our purchase. I would love for the manager at Down East to give me any reason why I should purchase from you ever again. Sending me a generic customer service email is not going to help this issue or change my opinion. Last thing I want to do is get sent in circles with more sub par customer service.
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October 2023 by Becky Schmidt
DownEast is the most refreshing place to shop! After shopping everywhere else I know I I can go there and find something I love! And they actually still have sales. DownEast still carries the classy “I can still wear a whole shirt” and look fantastic and in style. The sales people are so helpful but they don’t drive you crazy. Thanks DownEast for making clothes that real people can actually wear!!!
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October 2023 by Josie hughes
Cheyanne welcomed us so darn cute we felt so special!!! She is an absolute doll! It was so nice to see a familiar friendly face as we shopped! She sold us a beautiful wood table we were so able to find after a long day of looking and searching!
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September 2023 by Heidi Patha
The service I received at DownEast was incredible. Candy was wonderful, helpful, and patient. She really knew the products well and had helpful insights/input to share. She was wonderful but not pushy at all. Will definitely go back!
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September 2023 by Naomi Weida
While the quality of our furniture was nice the sales associates seem to have little to no training in sales or furniture education. Before purchasing our furniture I asked the sales associate if all furniture would come assembled (because we did not want an IKEA situation), low and behold when we went to pick up our furniture it was not assembled, this is highly disappointing and truly reminds me of IKEA. Down East should consider spending time training their sales associates and educating them. Additionally when the furniture arrived it did not arrive with enough bolts, and our table top was missing at least three. There was a hole where the screw threads that were too long. I am concerned about the integrity of the product.Update: I have emailed customer service and will update my review based on the resolution to the product.
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September 2023 by Sheri Lamb
Great customer service. Cute and quality clothing items. Good sales and clearance racks. I love their bi-annual sale when I can catch it. I rarely go into the store where I can’t find what I’m looking for.
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September 2023 by Melinda Bandley
I enjoy the salesladies as well as the beautiful quality of clothing that is offered at Downeast at their St. George location. The salesladies are kind, so helpful and caring.I will continue to shop there often.Melinda
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August 2023 by Jo Lapid
Loved the personal attention and help in choosing a dress. Will return every time I am in St George.Sad the Las Vegas location closed.
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August 2023 by Michelle Green
The clothes are all high quality, I can tell they will last a long time. They had all my sizes and a great selection of clothing. The person there at the time helped me pick out amazing clothes that I never would have picked for myself, but were so perfect. My teaching outfits just got a lot better!
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August 2023 by Lydia Nelson
Excellent Store. Very helpful ladies in the store. Very friendly, I bought way more than I planned on simply because they were so kind and helpful.
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August 2023 by Brooklyn Price
I usually prefer to shop online but I heard they were doing an in person sale and I don’t mind coming in from time to time. I walked into the store and an older sales lady was immediately rude to me. I was pretty set on buying something but her attitude turned me off. Probably won’t go in person again or will choose a different store. People like her are the reason online shopping is so popular.
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June 2023 by Jeanette Gehring
Walked in at 7:35 — fully aware that the store would be closing at 8. As soon as I walked in the employee in the clothing department gave me a dirty look and stated that they were closing in two minutes. I was looking for a specific dress — which I immediately found and I assured her I would be out before 8. I even joked with her about my daughter working retail and that I understood how important it is to be out before closing. I then asked to try on the ONE dress— to which she told me that the fitting rooms were closed for the night! It was not even 7:45? I have been to several Downeast locations and I have never had such rude service. It was a disappointment.
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June 2023 by Betty M
My friend and I stopped in to look around and were happy to find so many cute shirt, pants, and dresses. There were three or four sales ladies in there, and each one of them was helpful and very friendly. My friend and I agreed that very few places make you feel so attended to nowadays. The sales ladies really treated us like valued customers in every way.
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June 2023 by Jodi Thornton
Love the styles! love the clothes! The sales associates were very helpful asking me frequently if they could help get me any other sizes and checking up on me :)
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May 2023 by Nicole Bateman
Costumer service was great!Prices way high. 38-40 dollars for a t shirt??? 50-56 dollars for a casual shirt. I got caught up buying in the moment. But I will be returning at least half of my shirts just because of the price that I paid for them. After shopping at your store, I went to a few other stores and found shirts very similar for half the price.
