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March 2024 by Don Ford
It's a great place to work
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March 2024 by Katie Espinoza
Worst FedEx! You guys need better drivers!!! Waited 2 days for my dang package,right in my living room,right next to my door... Getting messages on my phone phone that they come to the door and no one answers. YEAH RIGHT! IM RIGHT HERE! No FedEx truck has even been on my street,let alone knocked on my door. Call the 1800 number and they say they can't contact the drivers... Uh huh,sure. ? What a pain. After 3rd "attempt" my package will get sent back. Thanks a lot Vineyard FedEx.
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December 2023 by Loving_Undead
I was so excited for my package on friday that I was checking the website about every 20 or so minutes, I checked the website at 9:10 where it said that it had “tried to be delivered” at 9:01, which was when i was in the living room and absolutely would have heard a knock. They did not knock or ring the doorbell or anything and just left, now keep in mind this package was a MOBILITY SCOOTER, because I am DISABLED and cant drive. I then had to wait until monday where I had them take the box to a pick up location instead. All day and nothing it says its out for delivery until it says “pending” so I call the location I am supposed to pick it up, and they have my package which if I went on the website said was NOT ready for delivery. I don’t understand how you can get delivering a package so wrong but FedEx has achieved it.
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December 2023 by Todd Hansen
Why can't I give zero stars? FedEx is without doubt or argument the worst shipping company on the planet. They keep sending fake delivery dates and never delivering. I can't believe a company can be so bad at the one job they have. There is no customer service. If all stars align and you actually get your package it will likely be damaged. I can't understand how they are even close to being in business.
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October 2023 by J (LegendaryBigfoot)
Update: Jered, was very professional, he even showed up a little early. And he apologized for the other driver who stopped by the other day. I heard the vehicle pull up, since this is a small rural town which is very quiet.I rang our doorbell once for him, and he said, "Yep, it works." :)He told me that he will be our regular delivery driver from now on, except during Christmas then you get whoever is available!So initially I gave them 1 star but Jered easily turned FedEx back into a 5 - Thank you!Initial review: My home office is adjacent to our front door. On the package in big permanent marker it says "PLEASE RING DOORBELL" the delivery driver did in fact ring our doorbell but then without warning he started banging on our storm-door. It startled my wife, and frustrated me. I immediately got up, left the office and opened our front door and the storm door. Then I said to the delivery driver, it says "Please ring doorbell" after you did that there was no reason to bang on our door. Without apologizing he told me "sometimes the doorbell doesn't work." Ours does I told him. Again, no apology. He handed me the box which was actually split open on the top, luckily the merchandise wasn't damaged. I signed my name. And now as I'm closing our door he says to me "What is your last name?" I said, it's listed on your device, I just signed it. He says; "I can't read that." He told me that without even looking at it, so I verbally told him what our last name is. But overall this is a poor way to do business. This is someone who was unapologetic, they don't listen and since something has happened to them in the past they treat everyone like it could potentially be the same again. I might not have minded the knocking if there was a pause, but since it was done at the exact same time without waiting it just comes off as impatient. And I know the delivery driver has a job to do. But he would have been faster and more efficient without annoying the people who he is trying to help!
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October 2023 by Shahem Attallah
I am utterly frustrated and disappointed with the appalling service provided by FedEx. It's been a whopping 10 days since my package was supposed to be delivered, yet it is still nowhere to be found. How can a supposedly reputable delivery company fail so miserably at such a basic task?To add insult to injury, FedEx driver allegedly made an attempt to deliver my package, despite the fact that no tag was left at my door. How convenient to blame the customer for their own incompetence! When I reached out to their customer service for an explanation, I was met with empty promises and excuses, with the assurance that my package would be delivered the next day. Shockingly, those promises turned out to be nothing but false hope.The lack of accountability and transparency displayed by FedEx is simply unacceptable. As a consumer, I have the right to expect a certain level of service, especially when I have paid for it. It is abundantly clear that FedEx does not value its customers nor prioritize their satisfaction.In an age where efficient package delivery is expected, FedEx has proven itself to be grossly inadequate. This experience has left me questioning their professionalism and ability to meet even the most basic of expectations. It is deeply disheartening to witness how they can fail so spectacularly and yet offer no reasonable explanation or resolution.It is only fair to warn others to steer clear of FedEx. If you value your packages and expect them to be delivered in a timely manner, I advise exploring alternative delivery services. Don't subject yourself to the frustration and disappointment that I have endured. FedEx has proven itself incapable of fulfilling its most fundamental responsibility, and that is simply not fair to customers like myself.
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October 2023 by Rebecca Romerolo
Love this company! The people are great and, the atmosphere is always welcoming and dedicated to delivering and serving only the best performances for their Customers. Very lucky to be part of such an awesome Company and, a great team that’s driven and hard working.
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August 2023 by Carson Smith
Went there to ask if i could pick up a package, they said it’s locked in a truck but they’ll hold it there for a day so I can pick it up then next day. Then it ends up on a truck and won’t deliver to my house. I can’t call them because it’s a robot and no one answers. Terrible.
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August 2023 by V A
No stars…. (They won’t post if you don’t give them at least one star) I know it is home delivery and you have a business to run but how can you expect customers to stay home from work for a 4 hour window to get a package. Then when they leave you a door tag there is no way to call to get a better time worked out. Now I have to cancel all my plans on my day off to wait for the delivery. Horrible customer service. I will not do business with a company that uses FedEx again.
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August 2023 by AJ Young
Package tracking said my package will arrive by 8pm. I believed all was good as it has been many other times ordering theough Amazon well turns out a signature was required. I had no idea of that! The drive came at 12:45 spent less than 60 seconds at my door according to my doorbell cam. 1min later I open the door the driver was long gone!! I spent 100$ in delivery and they couldn't give me a window of delivery!! Or inform me a signature was required. What a jokeguess I'm required to camp at my door. Ill NEVER again order anything shipped through FedEx
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August 2023 by Sariah Briggs
Delivery driver and customer service were very kind when explaining my unique situation with my package. However, the answering machine needs a more accessible way to reach customer service, ideally as an option in the menu.
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July 2023 by Kirk Bodhaine
First time to their Vineyard, UT location. Some employee actually saw me in the parking lot, I must have looked lost, asked me if I was picking up a package and escorted me inside. He went and got someone to help me and they very kindly found my package and sent me on my way. They were awesome.
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June 2023 by Pred Ban
Lazy driver dropped packages off right in front of my garage door. It's lucky I saw them, or I might have run them over.
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May 2023 by Josh Roberts
FedEx is the least user friendly shipping service. I have tried multiple times to have my packages held at a holding facility yet they keep trying to deliver the packages to my house when no one is home. I have asked for the packages to be held at a holding facility through the website, the app, and calling customer service. None of these options have worked. I can’t sit at home for a 6 hour window in hopes I get to sign for the packages.
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May 2023 by Samuel Lopez
Been waiting for 3 months for package first they said it was one date(pushed back) then they said yesterday(didn't come) and now today. The tuck finally came but the driver apparently knocked once and LEFT didn't even bother to USE THE DOORBELL. There are 4 people in my house and none of us heard the nock just left the door tag left. We only knew he was here because when he left we heard his truck speed off.
