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August 2024 by MioRi Manning
Left my package at the wrong address. Picture didn’t have any identifying information. Was “delivered” several days after estimated delivery date. Also took another $300 package to the wrong address and the box was destroyed. Luckily it wasn’t damaged. FedEx refused to do anything about it. Useless place should be shut down.
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August 2024 by Matthew Filippelli
Multiple days says out for delivery. Then they don't delivery. They say noone was there. When I was home. I suspect they did a no stop drive by to get off on time. Then waste so much time on the phone getting nowhere with customer support. This is ridiculous
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August 2024 by Iury Moraes
The best company! Thank you very much for help me a lot guys.
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July 2024 by Tylr Drdn
Incompetent delivery drivers
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July 2024 by Florian Reid (Enough is Enough)
I ordered a component from a reputable retailer but they shipped it via Fed-Ex. The component arrived at Fed-Ex on Saturday and was scheduled to be delivered and was on the Fed-Ex vehicle but the tracking said they had a "Delivery Exception" and would deliver it Tuesday. Same message Tuesday, Wed and Thursday. I called the retailer and canceled the order. Fed-Ex tracking said a signature would be required if they ever did decide to deliver it. I cannot take a week of vacation and sit at my front door waiting to see if they show up. Retailers should ship via reliable services.
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July 2024 by Barry Hallsted
I don't know if it is FedEx culture in general or poor leadership at the Vineyard location, but I do ANYTHING I can to use any shipper other than FedEx. You would think with their premium prices you would get decent service. NOT SO! I live in Cedar Hills and I was expecting a delivery today that had to be signed for. I didn't go in to the office, but I suddenly got several text messages that the driver left a tag because no one answered the door. No one knocked on the door or rang the doorbell. This happens all the time with FedEx. But today I had to some workers out front. I ran to the door when I got the text messages and I asked if they say FedEx. They said yes, the just left. I asked if the driver knocked. They weren't paying attention, other than he ran up to the door and instantly left. The lazy driver does this all the time. They also send a wide delivery time frame. But I can only think of one time that they actually came within that timeframe.
Do yourself a favor and ship anyway you can other than FedEx if you live in Utah County.
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May 2024 by Bonnie Adamsson-Vorwaller
Terrible. I was home all day. The Delivery Driver dumped a note and RAN, NEVER TRIED TO GET ME MY PACKAGE. Never called me or my Apartment extension. I have since spent over 3 hours on the phone arguing with the FedEx COMPUTER and a string of "Customer Service Reps". Now, my package is in VINEYARD. I live in AMERICAN FORK! TERRIBLE.
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March 2024 by Don Ford
It's a great place to work
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March 2024 by Katie Espinoza
Worst FedEx! You guys need better drivers!!! Waited 2 days for my dang package,right in my living room,right next to my door... Getting messages on my phone phone that they come to the door and no one answers. YEAH RIGHT! IM RIGHT HERE! No FedEx truck has even been on my street,let alone knocked on my door. Call the 1800 number and they say they can't contact the drivers... Uh huh,sure. ? What a pain. After 3rd "attempt" my package will get sent back. Thanks a lot Vineyard FedEx.
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January 2024 by Sebas Barranca
They lost my package. They didn’t care.
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December 2023 by Loving_Undead
I was so excited for my package on friday that I was checking the website about every 20 or so minutes, I checked the website at 9:10 where it said that it had “tried to be delivered” at 9:01, which was when i was in the living room and absolutely would have heard a knock. They did not knock or ring the doorbell or anything and just left, now keep in mind this package was a MOBILITY SCOOTER, because I am DISABLED and cant drive. I then had to wait until monday where I had them take the box to a pick up location instead. All day and nothing it says its out for delivery until it says “pending” so I call the location I am supposed to pick it up, and they have my package which if I went on the website said was NOT ready for delivery. I don’t understand how you can get delivering a package so wrong but FedEx has achieved it.
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December 2023 by Todd Hansen
Why can't I give zero stars? FedEx is without doubt or argument the worst shipping company on the planet. They keep sending fake delivery dates and never delivering. I can't believe a company can be so bad at the one job they have. There is no customer service. If all stars align and you actually get your package it will likely be damaged. I can't understand how they are even close to being in business.
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October 2023 by J (LegendaryBigfoot)
Update: Jered, was very professional, he even showed up a little early. And he apologized for the other driver who stopped by the other day. I heard the vehicle pull up, since this is a small rural town which is very quiet.I rang our doorbell once for him, and he said, "Yep, it works." :)He told me that he will be our regular delivery driver from now on, except during Christmas then you get whoever is available!So initially I gave them 1 star but Jered easily turned FedEx back into a 5 - Thank you!Initial review: My home office is adjacent to our front door. On the package in big permanent marker it says "PLEASE RING DOORBELL" the delivery driver did in fact ring our doorbell but then without warning he started banging on our storm-door. It startled my wife, and frustrated me. I immediately got up, left the office and opened our front door and the storm door. Then I said to the delivery driver, it says "Please ring doorbell" after you did that there was no reason to bang on our door. Without apologizing he told me "sometimes the doorbell doesn't work." Ours does I told him. Again, no apology. He handed me the box which was actually split open on the top, luckily the merchandise wasn't damaged. I signed my name. And now as I'm closing our door he says to me "What is your last name?" I said, it's listed on your device, I just signed it. He says; "I can't read that." He told me that without even looking at it, so I verbally told him what our last name is. But overall this is a poor way to do business. This is someone who was unapologetic, they don't listen and since something has happened to them in the past they treat everyone like it could potentially be the same again. I might not have minded the knocking if there was a pause, but since it was done at the exact same time without waiting it just comes off as impatient. And I know the delivery driver has a job to do. But he would have been faster and more efficient without annoying the people who he is trying to help!
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October 2023 by Shahem Attallah
I am utterly frustrated and disappointed with the appalling service provided by FedEx. It's been a whopping 10 days since my package was supposed to be delivered, yet it is still nowhere to be found. How can a supposedly reputable delivery company fail so miserably at such a basic task?To add insult to injury, FedEx driver allegedly made an attempt to deliver my package, despite the fact that no tag was left at my door. How convenient to blame the customer for their own incompetence! When I reached out to their customer service for an explanation, I was met with empty promises and excuses, with the assurance that my package would be delivered the next day. Shockingly, those promises turned out to be nothing but false hope.The lack of accountability and transparency displayed by FedEx is simply unacceptable. As a consumer, I have the right to expect a certain level of service, especially when I have paid for it. It is abundantly clear that FedEx does not value its customers nor prioritize their satisfaction.In an age where efficient package delivery is expected, FedEx has proven itself to be grossly inadequate. This experience has left me questioning their professionalism and ability to meet even the most basic of expectations. It is deeply disheartening to witness how they can fail so spectacularly and yet offer no reasonable explanation or resolution.It is only fair to warn others to steer clear of FedEx. If you value your packages and expect them to be delivered in a timely manner, I advise exploring alternative delivery services. Don't subject yourself to the frustration and disappointment that I have endured. FedEx has proven itself incapable of fulfilling its most fundamental responsibility, and that is simply not fair to customers like myself.
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October 2023 by Rebecca Romerolo
Love this company! The people are great and, the atmosphere is always welcoming and dedicated to delivering and serving only the best performances for their Customers. Very lucky to be part of such an awesome Company and, a great team that’s driven and hard working.
