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October 2023 by Ann Hunting
Professional in every sense of the word. Completed all of the tasks that I asked for in a timely manner.
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October 2023 by Kim Lonsdale
My husband and I are from Cleveland, Ohio and spent the summer with the U.S. Forest Service in Utah. We explored a lot while here, and during this time we had our GMC truck in 4 times for routine oil changes and a couple of minor repairs. L&L was a terrific place! Each staff member was friendly and respectful. Services were done when promised and were done well. Pricing was fair and reasonable. We have been so pleased with this company and would highly recommend it!
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August 2023 by Lamee Studios
While on a recent road trip, our water pump went out in Duchesne, Utah. We called the dealership in Roosevelt, who told us they couldn't look at it for several weeks. We called the next nearest dealership, L&L Motors in Vernal, Utah. We spoke with Kristin, the service manager/service writer. She kept us informed on the status and timing of the repair, and offered suggestions for towing, a rental car, lodging, and restaurants. We felt like she truly cared and would do her best to get us back on the road as soon as possible. She took a difficult situation and restored our faith in customer service. And it turns out what could have been a 5-day delay because of the weekend and parts availability, was only a one-day delay. It is a rarity to find customer service like we received from her and the dealership itself. If we lived closer, we'd be purchasing our next vehicle from L&L.
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August 2023 by Robert Emmons
I had a recall notice for the passenger side Takata airbag. The phone call was quick, as long as you have the last 8 digits of your VIN handy. Making the appointment was easy. I had mentioned that I don't get off work until after 5:00 p.m. and they were able to stash away my keys for after hours pick-up.
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July 2023 by Taylor Monetti
The most helpful, communicative, intelligent staff you could ask for. Helped us get our truck in and out within a day. Couldn’t recommend L & L more. Kristin and the sweet dark haired girl with the glasses were so accommodating and helpful. Thank you so much!
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November 2022 by Kevin Belka
Brought my truck in for service was told some of the parts would have to be ordered and would take a couple weeks to arrive it's past the the expected delivery date I've called multiple times and not gotten anywhere can't even get to talk to anyone that can tell me if my parts are there starting to think that I picked the wrong place to have work done on my truck update was finally able to contact them and get an update it will be another week or more for parts and they apologized for not being able to get me the info on my service and parts I updated my review to reflect there fix of the situation
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June 2022 by kurt larson ii
Small Town feel. The employees go out of their way to accommodate you. Bought 1 new vehicle there, will do so again!
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May 2022 by F Tav
Stopped in monday to purchase a truck for 13,399.00 paid 13,399.00 gotta recepit for 13,399.00 i counted my money my wife counted our money. The sales associate "brock" counted the money total was 13,399.00 received my change. Which was a dollar. Left with a receipt went home was gonna pick up my truck the following day. Received a call from l&l saying i was short 1400.00 I said im pretty sure u gave us a receipt. But would be in the next day. To see what had happened. Somewhere after we left 1400.00 went "missing". And my receipt was voided. I asked to see the cameras but apparently there was no footage of the money disappearing! At no time during this whole ordeal a full business day, did the owner or manager care to reach out to us. (getting his house built was more important). To this day idk where the money is. They got cameras but wont check them. And lastly i dont need to steal my own money.
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December 2021 by Mat Noel
Squeezed my truck in on short notice on a Friday. Repaired it quickly. Great to deal with.
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November 2021 by Paul Johnson
Russ and the service crew did a top notch job installing a set of new tires on our vehicle and serviced the front rotors and pads. No more brake shudder or vibration at freeway speeds!
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September 2021 by Ivan Nelson
Although my visit wasn't because I wanted yo be there, but more of an emergency with my vehicle, they were very fast and professional. I walked in, needed help and they accommodated the best they could for me due to my emergency. Their sales staff was also great to talk to while I was waiting. Would recommend giving them a visit if you're ever in Vernal, UT.There was also a nice 3500 High Country there I had my eye on. Maybe a return visit is in order.
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September 2021 by Matt Foley
L&L Motor is always great! They have amazing service and very competitive straight forward pricing. No need in my mind to go to the big city and put up with their antics. These guys are honest and really care about having customers for life.
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November 2020 by Alec rimmasch
Extremely helpful parts and service dept. I didn't even purchase my car from them and they were very kind and helped me figure out my seat belt problem.
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August 2020 by Tyler Moore
I have come here for all my service on my Honda van and Hyundai sedan. I’ve requested oil changes, ac service, transmission service, tire rotations, window switches replaced, and plastic parts replaced on the interior of my cars. Mr. Labrum and his team have never disappointed. They even take me to and from my house if needed. Thanks L and L!