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July 2024 by Van Tran
Always 2-3 young boys working at the front and cost me over one hour every time I try to sign up for new services. They have to call the store manager to be instructed each step of the way over the phone. Therefore causing a long line of next customers waiting to be helped.
Today I called up to Verizon customer service line, being frustrated about how my bills keep getting higher each month and all the number breakdowns are now completely different from what I signed up for in store. The phone agent lady surprisingly told me: “it’s happening everywhere so dont ever trust these physical retail stores. They don’t Care anything about the customers. The service department has to deal with same complaints everyday.” My problems ended up being fixed but everyone should be aware!
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June 2024 by Lynne Nilson
Gage was amazing at helping my 87 yo mother with a new phone and smart watch. He was excellent at getting her the best plan and products for her needs! He even helped me quickly update my plan which lowered my bill and improved my service.
When it is time for me to get an upgrade on my phone I'll definitely be going back to work with Gage!
The key (which is helpful to staff and most efficient time use for customers) is to schedule an appointment. That way you can walk right in and get your needs met without having to wait in line.
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June 2024 by Jacob Aubrey
Intentionally deceptive about prices. Even when you ask them up front. Insulting trade in prices. service rep with unprofessional disgusting long nails. Trash company and trash service. Do not recommend.
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May 2024 by Marc Cloward
Wholly incompetent, rude, and wildly disrespectful of others time. Worst customer service I’ve ever been involved in.
Zero accountability and insincere apology. Removed any doubt once again why I’m no longer a Verizon customer.
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April 2024 by Kamber Marie
Very kind and helpful staff! Freddy was happy to explain everything to me in detail and did what he could to get me the best deal! It's a busy location so stop by at least a few hours before closing for the best experience. They didn't have a ton of fun accessory options, but they have all the essentials.
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March 2024 by Clifford Chin
Caleb at Talorsville store was great to work with, stayed on task and completed everything that we needed. Caleb was one of the best Verizon employee that we have ever worked with. Great experience!
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March 2024 by Susanne Soto
Great service from Kyler on a Sunday! He was the only person working and was busy! He took the time and helped me set up my new phone and plan!
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March 2024 by Lydiah Soli
Easy, and was able to get the best deal to open a line with them! Thank you!
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February 2024 by Ivan Hooley
I had a bad experience with Juan the manager. I have two phones for my business. I was enquiring about trading one in and getting my business line and personal cell on one phone. Spent a hour with Juan researching the deal. I needed to go get my business phone and bring it back. ( Impulse stop ) I made an appointment with Juan and went back with phone in hand. My deal changed and Juan pawned me off on a fellow coworker when I showed back up even though he was not helping anyone else . Very dissatisfied with him and his professionalism. One star is warranted as he wasted several hours of my time and energy. I bailed on getting a new phone phone and new iPad
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January 2024 by Jesse Schippers
Just spoke with Nate the manager of the store just as I was finishing being serviced by Wes and had to explain in certainty how phenomenal of an employee Wes is and how I believe he deserves a raise not only because he did such a great job but because I have the experience in customer service myself of about 3 years and I helped improve training for Geek Squad and AT&T Advanced Tech Support so I definitely have the experience to declare this young man deserves a raise if you want to make sure Verizon is spot on with customer service. I was blown away by his age, I assumed youthful by appearance but vastly experienced by knowledge and ability.If you're looking for a phone that's right for you, Wes is the best to ask and exceeded my expectations above and beyond. I don't always leave a review, but when I do it's for a significant reason to ensure my community is granted prevalent feedback for customer service. It was a dream I accomplished when I was younger to work for the companies I mentioned above but it was all phone service, I couldn't imagine how difficult it would be to be well dressed each and everyday, great hygiene, and most of all providing excellent quality customer service. I mentioned the things I look for in regards to customer service over the phone for (AER) Acknowledgement, Empathy, and Reassurance and I also spoke with Wes over the phone before arriving and he's phenomenal.I got the Samsung S23 Ultra today and I'm most definitely estatic and well taken care of for all of my needs.Wes, thanks again for your help and have a happy new year. #2024????
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December 2023 by KLynn Johnson
We got what we needed. Very professional.
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December 2023 by GARY WILKINS
Went in on November 22, 2023Met with Mo on duty. Was most helpful, polite, professional young man showed me all the options and explained how they worked so I would not be confused me paint.Very professional, but friendly at the same time. Give this guy a raise!
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December 2023 by Jeffrey Le
I was in the store and I overheard one of the customer and representatives working on a sale and the customer was so rude because her order was messed up but the representative and his colleagues were doing the best they can to help her out with her frustration these employees know what they are doing.
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November 2023 by Jake Houtz
They only care about selling you phones, don’t expect them to help you.
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November 2023 by Catrina Jones
Very perfesional and experienced. Thank you.
