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August 2024 by Austin Harris
Came to return an Amazon item and Vincent made it super easy. He helped fill me in on some details that I wasn’t sure about and was quite efficient!
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August 2024 by Shelley Santos
They made returning my package so easy! The guy working made me laugh when he told me there was one more thing I needed to do and that was to have a great day. Awesome service.
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August 2024 by Phil Collett
Vincent was super helpful! Speedy service
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June 2024 by Starlena Jordan
Dropped off a package on Saturday morning because it had to be in and scanned in that day so I wouldn’t get charged for a late return they never scanned it in all that day and it’s Monday and still haven’t done their job. I got charged because of their lack of doing their job… I should mention there was only one other customer in the store when I dropped off my prepaid package so they weren’t busy just lazy. I have since called several times to which they do not pick up and do not return your calls if you leave a message. There is a UPS store across town that is always busy but still has better service and i have never had a problem there...
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April 2024 by Neal B
This place is abysmal in every way, shape and form!!! Customer service??? Forget about it!!! I went there for copy service which there website brags about, and there one and only copy machine was down!!! If I wanted, I could try again in a few days!!! And the attitude of the employees speaks volumes!!! Go anywhere else but here!!!! ????
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March 2024 by M a r i a P. (Mari)
they shipped me my apple iMac a $1300 computer in 2022 with no foam and when it arrived the entire screen was cracked and the computer was not usable. I made a claim and its now 2024, they were paid by UPS for the claim and they never paid it to me. they kept the funds for themself. I will be calling corporate office and will never ship with UPS again. this is absolutely absurd.
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March 2024 by Holly Musser
Very friendly and helpful employees. I have always been greeted with a smile and a "Welcome to The UPS Store".
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February 2024 by Keepin It Realz
This location clearly puts customers at the bottom of importance, by the fact that there is only 1 employee assisting customers. The wait time due to standing in line for up to 15 minutes is a big inconvenience. Please hire another person to assist the only employee that has been doing the best that anyone is able. I have years of a few professions I have performed and it is easily identifiable that the employee that assists me numerous times is fast and professional. This location needs to hire help!
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January 2024 by H I
This location clearly puts customers at the bottom of importance, by the fact that there is only 1 employee assisting customers. The wait time due to standing in line for up to 15 minutes is a big inconvenience. Please hire another person to assist the only employee that has been doing the best that anyone is able. I have years of a few professions I have performed and it is easily identifiable that the employee that assists me numerous times is fast and professional. This location needs to hire help!
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January 2024 by Patrick Pender
Serious management issues.You can never get someone on the phone… so you can never ask questions about your packages or extend your PO Box. You will be notified about receiving packages, but often the employees don’t know anything about it and cannot find said package… so there’s a lack of trust that develops in your relationship with this particular UPS store.
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January 2024 by ProneToRome
These people need help. I’ve used UPS all over the country, this store and the Radcliffs store are absolutely bafflingly terrible.
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January 2024 by Linda Fields
Was worried about possible red tape involving a gift return, but instead taken care of in less than a minute.
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January 2024 by Juan Morales
Printing services aren't professional, I sent my plans 2 days in advance and only received an automated email response and nothing else, called 2 days after and the young lady didn't even know how to respond since she mentioned that no one in the morning shift knew how to operate that printer, then asked another employee and said that the printer wasn't working and told me to call the other store.Not to mention that I literally called 18 times and pressed 7 to get connected, definitely this ups needs attention and employers training.UPDATE:If owner really wants to make my experience right you have my email with plans that was never responded but instead a nice response on my review for me to reach back, no thanks I already moved on to FEDEX which the experience was night to day difference
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January 2024 by Meg Swanson
I've used this location a few times and had no issues. Nothing special, but no issues.
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December 2023 by A-Non Ny-Mus
In and out in under 2 minutes withno hassle. Thank you!! It's so much better than the other UPS store across town. It's worth the extra drive to feel appreciated. ?
