-
September 2023 by Kendra Rich
After a month of terrible customer service looking at brick we finally decided on a brick color and asked our contractor to call pacific supply to order it. He called and Pacific told us that it would be 3-4 weeks before it got delivered. We decided with about 2 months before the house was done to stick with our brick choice.After 6 weeks of not hearing from pacific our contractor started to call and every time they were on the other line or would “call us back with an update”. After 7 weeks we found out that our brick was in South Dakota waiting for more brick from a different order. At this point the rest of our house is done and we are paying interest on our construction loan just because we can’t close without the brick on the house.We were then told that if we paid an extra $300 it would be here within 2-3 days. We asked if we could get our $300 back if the brick didn’t get here within the week. (Estimated time was 2-3 days and we were giving them 7 days or we wanted a refund to expedite and they said NO).We decided to pay to expedite it because “it will get here a heck of a lot faster than waiting for the other order.” We called the shipping company and pacific multiple times a day that week.After a week and a half I (as the homeowner) called and got a hold of the manager who told me that no refund for expediting would be processed without the regional manager getting involved and that he was out of town until the following Monday. I said that’s great that I would expect his call. Within two hours that same day the manager had called me back to tell me he refunded our expedite fee, figured out where our brick was and called my contractor to figure out a game plan and more accurate timeline on when it would arrive.Estimated 3-4 weeks but instead took 9 weeks. This company is not good to work with. I will use anyone else including northern utah or Vegas companies before ever using Pacific Supply again.
-
August 2023 by Santiago R.
A week ago, we took delivery of a truckload of drywall. We have purchased from Pacific Supply before. Luckily the two delivery guys were Matt and Ty.Matt and Ty, aside from being very friendly and courteous, are totally into safety. Being professionals, they know what a crane loaded with drywall can do to you. They cordoned off the entire site so as to prevent passerby's from entering, they also got me to "stay back" as they unloaded a large order. They used a dolly made for this purpose to distribute each specific drywall size in the correct quantity and room as per our instructions.I wish to acknowledge these two guys for the hard work they do but especially for professionalism they show when at a customer's site.Thank you Matt and Ty.Santiago
-
August 2023 by Hardeep Walia
Nice place to deliverCooperative guys
-
March 2023 by Nobody Wants to
Trying to get a color match or even the right color is a joke. We do a lot of outdoor kitchens and the house we was doing was stuccoed with synergy we called over to pacific supply gave them the lot number and sam said he would have it ready well after we started we noticed it was a entirely different color so we went back just to be treated like it was our fault and that we would have to pay extra to get a color match I got ahold of the contractor who called pacific supply they told him a entirely different color I have been in there several times and still nothing this is the worst place for customer anything take your business to l&w at least they get you in and out and there color guy actually works and does a good job unlike pacific supply I will drive to salt lake to get what I need before I ever go back
-
March 2023 by Jose Ortiz
Love the products on stock
-
October 2022 by Dani Jones
I had gone to another supplier wanting stucco and they were so disgusting towards me that I never went back. After I spoke to my contractor he told me to try Pacific Supply and I am so glad he did. Everyone I talk to in the office and Sam, the stucco colorist, were so helpful. They made this process much less stressful than the other place. I will recommend to everyone. Thank you so much!
-
October 2021 by Hayley Gazlay
I’ve been in here twice and appalled by how terrible the service was. We weren’t greeted either time as we came in. The first time, we went up and asked for a little help. She acted like it was too much to get out of her chair to just hand us a brochure. The second time we were there they act like they don’t even see you. Not a hello or anything. Definitely prefer to give some place else my money. Shop elsewhere!!
-
October 2021 by Melissa Rhodes
GREAT experience! From the helpful employees to the selection of products. They had everything I needed to complete my repaint and stucco project on my house. I'll definitely be going back.
-
October 2021 by Kendal Smith
Amazing staff and customer service is fantastic super helpful the yard guys get right to what ever you need delivery driver super kind and helpful. Managers always great to turn to if you need any other help all around fantastic place to do business
-
October 2021 by Nate Becker
Extremely helpful! I wasn’t sure what I needed and they made it very easy to get the color and texture matched up perfectly on a stucco repair kit. Thanks guys!
-
October 2021 by Lani Hahn
Highly recommend. Outstanding customer service, absolutely amazing prices, and extremely dependable and timely delivery times. 10 out of 10, recommend, every time.
-
October 2021 by Jacklyn Gonzalez Pasillas
I drove all the way from Salt Lake City to pick up material they worked with me and waited and they were so friendly.
-
October 2021 by Kenneth Rusnell
Excellent service I dealt with Pete he was very kind and very thoughtful I will highly recommend this place.
-
October 2021 by Lorin Leavitt
The office staff is very courteous and helpful. The experience was a success and I will be going back.
-
October 2021 by Rob Jones
Unfriendly customer service.. I stood in front of the counter for at least 5 minutes and was never acknowledged that I was there. Even as I walked away no one asked... may I help you.
